Little Things That Matter

Learn From The Past, Live The Present and Have An Open Mind to Face Tomorrow

Five Reasons Why CARE Matters

By Leave a Comment

We went to one of our favorite French Restaurants, over the weekend. The chef who runs this restaurant is someone who cares consistently about the quality of his food and his customers.

We have been going to his restaurant, which has travelled many places within the city due to the ever rising rents, for more than 10 years. His current restaurant is small and can probably seat about 30 people. I would normally not go to a street where his restaurant resides currently. Yet, I went, only because of the care this chef has shown to his clients over the years in terms of the quality of the food and the service……

A friend of mine remarked in one of my conversations with her that a colleague of hers seems to have gone quiet. Somebody who was enthusiastic and trying to find ways to improve on things had suddenly lost her energy……

You don’t send me messages as often as you used to. What happened? This was one of my friends who asked me this? I got away by saying I was busy. Whilst I was busy, that definitely was not the real reason for not sending her messages as often as I used to. Fact is, I was tired of having a one way communication and decided I shouldn’t and probably somewhere I decided to change the care in that relationship……..

I was in a coaching supervision discussion two weeks back and one of the participants remarked that my client probably doesn’t care. That struck a chord in my mind…..

Care is so important and yet the most underestimated feeling in the business and corporate world.

I deliver sales training and conduct workshops related to sales amongst many other trainings and workshops and it is evident from the various stories that I hear that care, which is imperative in continuing a customer relationship, is one of the most ignored feeling.

Think about it, would you continue to do something with your heart, if you didn’t care.

A #mother’s #love is the true form of #care and it is imperative in the #Business and #Corporate world. #life

Click To Tweet

⇒If you didn’t care for something, you lose interest.

⇒If you didn’t care, you will take everything for granted and become indifferent.

⇒If you didn’t care for a customer, you would not attend to every detail in that relationship and the latter comes from understanding the client.

⇒If you didn’t care, you would probably not try to resolve or suggest solutions to every inefficiency within the organization that you work with.

How many restaurants and businesses do you know which open with enthusiasm and as the business progresses, the attention to detail and little things that matter are taken for granted. In short they stop caring.

#Care matters in #influencing and maintaining a #relationship. #peopleskills #CSR #life

Click To Tweet

As a leader how can you make sure that you continue to care ?

1. Care for the complaints

Complaints are irritating and can trigger a negative vicious cycle. But you need to distinguish between a complaint which is condemnation from one that is genuine and made with the intention of taking the business or company forward. Better still see if you can take care of those little things that matter that no complaints come up.

2. Care for your team and employees

Engaged employees are those who are recognized, respected and cared for by their manager and their organization. Get to know your team because it is the inner view that enables you to determine what is each of their interests and their strengths.

3. Care for them as a person

No matter who you are, be kind.

#Kindness makes a difference to someone’s day. #peopleskills #care #relationships #leadfromwithin

Click To Tweet

4. Care for your customers

Customers are the backbone of any business. Without customers your business is non-existent. How would you like to be treated as a customer or as a person? 

Don’t forget to #care for your #customers. #CSR #peopleskills

Click To Tweet

5. Care because it Matters

Would you like to be treated with care? Would you do anything consistently, if you didn’t care? Would you deal with someone, as a customer, as an employee or as a person, if the “care” aspect was missing?

You, as a #leader can #leadbyexample by showing you #care in who you are, what you do and what you say.

Click To Tweet

Care because we all need Compassion, Appreciation, Reinforcement and Empathy.

How are you bringing “care” in everything you are and everything you do ?

How are you spreading the positivity in care?

For one-on-one coaching, workshops, training, speaking let’s connect

5 Key Ways to The Art of Saying “No”

By 2 Comments

Do you face the Fear of
→Losing a client or
→Hurting someone’s feelings or
→Upsetting your boss or
→A bad reputation or
→Being called arrogant and rude or
→Turned away from a deal

Do these fears therefore restrict your ability to say “No” even though that is your most desired response in that moment of decision.

Saying “No” is one of the biggest challenges for most people.

For most, their self- confidence and communication skill is challenged, when they have to say “No”. It causes stress and anxiety and they rather say Yes than No so as to avoid potential discomfort.

However, by over committing, you thin yourself out, leading to stress and overwhelm which in turn can affect your ability to deliver with excellence.

Research from the University of California in San Francisco shows that the more difficulty you have saying no, the more likely you are to experience stress, burnout, and even depression (three things that hinder your emotional intelligence). Source : Forbes

I’ve learnt the art of saying “No”, when required over the years. Despite this, I still struggle at times, with saying “No”, when it comes to some existing clients or in the case of potential business opportunity or with respect to some people.

How do I remind myself about the importance of saying “No”, no matter how difficult it may be? I do so in the following five key ways:

1. Prioritize

Each of us have the same 24 hours given in a day. How we choose to use it depends on us and the priorities we set ourselves.

It is necessary to prioritize because not all the things can be done at the same time or on the same day nor is it possible to please everyone. Value your time. How are you prioritizing ? Are you sticking by it once you have determined what is the priority on that day?

2. Communicate

You may be struggling with the “No” because you don’t want to hurt the other person’s feelings, or you feel it is beyond your comfort zone because the recipient may be your boss or client or someone to whom you have never said a “No”. Saying “No” is not bad, all depends on how you say it.

You need to think about the tone and the words you are going to use to communicate the “No”. If you understand how your stakeholders have been influenced culturally through “the language they speak” , you will be able to articulate the “No” in a manner that does not hurt the recipient.

Be assertive and that does not mean arrogance or being rude. Sleep on it so that you can reframe the way you say the “No”.

3. Are you saying “No” to yourself or other things

In your day how many times should you be saying “No” to yourself in doing some activities or being someone else when you should be saying “Yes” to other things or being your true self.

By saying “Yes” to others, if you are denying yourself something or not doing something else which needs attention, what is the end result. Is it desirable?

4. Finding Your Yes

It is important to know what you should be saying “Yes” to. #assertive #communication

Click To Tweet

 Start by focusing on the Yes. This will enable you to remind yourself of your priorities and thus say “No”, when required. How will you say “No”, if you didn’t know what you should say Yes to.

5. How is it beneficial ?

Would you rather say “No” instead of keeping somebody waiting for a response? Often, when people have to say no to a proposal or a candidate, they avoid the situation and choose not to respond or hinge on being cagey and vague. By doing so, you are giving unnecessary hope to someone. Think about the benefits of saying “No”.

The Art of Saying “No” is about your #mindset, your thoughts and the #communication skill to translate it into a capacity to act.

Click To Tweet

 It is about being articulate and perhaps even persuasive by saying “No”.

What are some of the ways you are saying “No”?

What stops you from saying “No”?

For one-on-one coaching, speaking, workshops, and/or training, let’s Connect

Five Key Questions To Inspire And Lead

By Leave a Comment

“I am not motivated by the others in the room. The skill level of most other participants are not that good and clearly I and two others are the only contributors. You should encourage participants at the same skill level to be on such workshops”

This was the remark made by one of the participants at a workshop that I was conducting recently in Singapore.

When this participant expressed her opinion, another participant remarked that “as a junior she gets an opportunity to learn and thus people with different skills and experience should continue to be encouraged”.

I heard both their points of view and mentioned to the woman who believed that she should be with people at her skill level or higher that her organization and Human Resources determine who participates.

Whilst I empathized with her and understood her frustration, I challenged her to think from a different perspective. I asked her if she believed herself to be a leader to which she answered well I’m leading a team.

#Leadership is about how you #connect, #communicate and #collaborate with the people around you.

Click To Tweet

 Do you think you’ll be inspired by yourself? She was taken aback at my question.

We meet people from different backgrounds, different skill sets, different experience on a day-to-day basis.

How can you be inspiring and shine your light?

1. Do you self-reflect ?

Life is a roller coaster and no matter how much of an expert each of us may be in our own area of expertise, we still make mistakes.
Reflect on
* what went well,
* what can I do better and
* what can I let go?

#Learning happens from the good and bad experiences and from #mistakes or #failures. #leadbyexample

Click To Tweet

2. What can I learn from others?

Even with years of experience there is always something to learn from others. On the face of it, some conversations and participating in a workshop with people less experienced may be frustrating. However, ask yourself what can I do in the current situation to make it interesting and challenging ?
How can I encourage others to participate? Can I share my experiences and get some different insights from others? What are they good at and how can I expand my knowledge in that area?

3. What is your “Why “?

Setting a conscious intention before any activity helps you to find a meaningful path to your desired goal. Finding or reminding yourself of your intention enables you to cross over the hurdles that you may face along the way. 

Your Why is the ultimate #goal and it has to be big enough to #motivate, #inspire and encourage you. #leadership

Click To Tweet

How can you relate the day-to-day activities and who you are to your Why?

4. Where are your leadership locks?

Sometimes the stumbling blocks may be created from your thinking. Many times what locks you in is your perspective and your view of things.
At times what you think is the problem is not the problem. Your mindset may be the one that needs to be addressed.

5. Are you reactive or proactive?

Your attitude is what you have control of and it can mar or make your moment. It is good to be prepared and yet expect the unexpected and have the EI to adapt and be flexible in the way you communicate. As a leader choose to be proactive instead of reactive. And the only way this can be achieved is to have a mindset of let go and let your thoughts and emotions be in tandem.

I encouraged this participant to develop her leadership skills in such circumstances. May be this is where her learning can take place. As she moves up the seniority ladder, it is the leadership skills that she needs to hone on.

What can you do to inspire people?
Are you a victim of circumstances or do you choose to be a learner from your frustrations and challenges?

For Speaking, One on One Coaching, Training, Facilitation or workshops, let’s Connect

5 Key Questions To Lead By Example And Influence Others

By Leave a Comment

laliatraman.com

Lead By Example – lalitaraman.com

A colleague of mine was upset that he had not received any response to his email for over two days. He vented out and then remarked that any email should be responded within 24 hours. He is of the view that even if a person is not able to respond in detail, the least they could do is to acknowledge the email. I smiled at him and he looked at me in shock. Whilst I agree with him, I also wondered about his behavior and if he leads by example in acknowledging an email within the time frame he expects others to do so.

I have not seen a response from him for days or several months on important emails, despite reminders and most people dealing with him have a similar experience. To persuade and influence others, do you personify the qualities that you seek in others?

Clearly, in this case my colleague was expecting something of others which he was not following.

We have all worked with people either as bosses or as colleagues, with behaviors similar to  :

⇒ The manager who says strict cost controls are being introduced with immediate effect and you find that he is having exorbitant dinner party with clients.
⇒ The manager who introduces travel restrictions in terms of costs and yet he or she travels business class or first class for a journey of 4 hours or less.
⇒ The manager who promotes a clean desk policy despite his office and desk being in a mess.

All these people may be in a leadership position by way of the title given to them. However, are they truly inspiring? Do they lead by example in who they are and what they do?

What can you do to lead by example ? Here are five questions to guide you to be on track to influence and inspire others.

1. What standards you set for yourself ?

Your character is built on your integrity. No matter what situation you are in or the role you play, what do your actions and behaviors reflect? Are you being a judge on yourself or a lawyer?

Do you make excuses and find a way out in a conflict of interest situation or in a situation when you know you haven’t delivered up to the mark?

The best test of your Character is not how you are when you are on top but how you are when you are in an adverse situation and working your way back.

2. What standards do you set for others?

Do you expect others to adhere to high standards that you rarely follow? How do you react when someone points out that you don’t walk your talk?

You #leadbyexample when you set challenging #goals and standards for yourself and live by them. #leadership

Click To Tweet

3. How do you react to your own mistakes and those of others?

Do you beat yourself up on mistakes that you make or

Are you willing to use the mistakes as a stepping stone to learn and get closer to your goal?

Do you adopt a lenient approach to your own mistakes and at the same time don’t give others a chance to learn from their mistakes?

Use encouragement. Make the fault seem easy to correct – Dale Carnegie

4. How do you influence others ?

Do you give orders or ask questions and engage in a conversation ? Do you take time to listen and inspire people to embrace change ? Do you acknowledge, appreciate and connect with others for who they are instead of what they can do for you ?

Are you willing to let go of control and trust in the potential of others ?

Every one likes to get praise and feedback for what they do. They want to be acknowledged and made to feel that “They Matter”. How best can you achieve this in your relationships ?

5. What is your purpose ?

Why do you do what you do? Are you committed to your word ? As a leader you need to articulate your vision in such a way that people are inspired to not only be motivated by your vision but also act to achieve that vision.

In each moment, you create an impression by your interaction, by your actions, by what you say, and who you are. #leadbyexample

Click To Tweet

How are you going to make these moments impactful and lead by example?

For consulting, coaching, speaking, workshops and training, let’s connect.

The Virtue Of Gratitude

By Leave a Comment

I was conducting a 5 day workshop on Executive Presence recently and one of the participants started chatting with me during lunch on day 3. She was appreciative of the workshop and she felt she had not achieved what she had set for herself.

I was observing and listening to her and I was amazed at the dramatic change that this woman had displayed in a matter of 2.5 days. She had grown from someone who was shy, who had a fear of speaking in front of crowds, to someone who had found the courage to ask questions, be more articulate in her communication. Despite what I had observed, she had not noticed that in herself. She was frozen in her self- perspective

Instead of asking her, what she had set for herself, I asked her what are you thankful for? She was awestruck by my question……

 How many times have you heard yourself or others say?

→I don’t have enough time in the day to live my dreams.
→Life has been very unkind to me.
→Why Me?
→What is the point of waking up daily and doing the same thing?
→They are a difficult bunch to work with.
→I wish I could get more.
→I am tired of eating the same dish every second day.
→I have to work long hours……

While there is nothing wrong in venting out once in a while, if these become your daily slogan, day-in-day-out, it is time to stop and reflect.

Don’t allow your want of new things to forget the things you have and be thankful for it. #gratitude #humility #life

Click To Tweet

Don’t allow your aspirations and expectations of yourself to improve, to cloud what you have achieved. #thankyou #gratitude

Click To Tweet

Fill your life with gratitude because you and others deserve it.

Be Thankful for

1. What you have and what you have achieved.
2. The food you eat daily.
3. Waking up every morning and taking that breath into a new day.
4. Friends, family and all those who care for you in your life because without them, life is not worth living.
5. Difficult people in your life because they give you an opportunity to grow and develop
6. The challenges, because that makes you stronger
7. Not getting something because that makes you realize that you need to step out of your comfort zone and do something different.
8. The job that you have because there are many who are unemployed, and not by choice.
9. The love that is showered on you by people in your daily life.
10. Every little thing that life has given you because without any of that, you wouldn’t be where you are today.

#Life is much better lived with #gratitude because without that, you are constantly in a vicious cycle of negativity, cynicism and hurt.

Click To Tweet

Gratitude turns
⇒enough into more
⇒denial into self-acceptance and hope
⇒ chaos into spark of light
⇒confusion into clarity

⇒And Negativity Into Positivity.

How are you going to fill your life with more Gratitude?
What are you doing to express gratitude and humility?

For one-one-one coaching, speaking, worships and training, let’s connect

Don’t Get Knocked Over By Your Inner Critic, Instead Knock Out Your Fear

By Leave a Comment

“There is no way I can do this.”
“You are confident and do it so well but I lack the confidence.”
“I will look like a fool if I participate in that forum on Leadership Perspectives.”
“I’m so not prepared for this new role.”
“I’m not going to fare well in this interview”

If the conversations you have with yourself matches any of the above and appears in the middle of an interview, presentation, discussion, you’ll probably not appear confident and relaxed. Often your consistent negative monologue can turn into a self-fulfilling prophecy. Your thoughts control your actions and behavior in terms of your body language, tone of voice and words. If your inner critique is always a negative monologue, it can cause harm and self-destruction.

Whilst your inner talk can help you be on the path of self- improvement and development, overly harsh and critical dialogue with yourself can do you no good.

If you are somebody who gets put down by your inner talk, here are five ways to tame it and use it for your development

1. Stop Over Thinking

Be aware of your thoughts. Are your thoughts stopping you from progressing ? Are you mulling over your thoughts repeatedly ? When something didn’t go well or when you make a mistake, you may be tempted to over analyze it. By going over your mistake over and over again will not help you.
A better perspective you can take is to determine what went well and what could you do better? If you get caught in your negativity, take a break, visualize yourself pressing ctrl+alt+del to throw away your negativity, go for a walk or be with nature.

2. When things go wrong or unplanned

Things can go pear-shaped and this happens to the best of us. Most of our instincts is to think, analyze and replay the events in our head over and over again. Whilst reflection is useful and helpful, repeatedly reminding yourself of all things that went wrong isn’t. Reflect on what went well, what could be done better and what lessons did you learn to get on a path of excellence.

3. Face your fear and look at the evidence

Whenever your inner critic knocks at your door and stops you from delivering what you are capable of, ask yourself what are you fearful of, how real is it, what is the worst that can happen, what are you willing to do to improve on the worst and how did you perform in a similar situation. Answers to these questions will enable you to overcome your fears created by your inner talk that you get overwhelmed by. Replace the extreme negative thoughts and statements with accurate statements of reality supported by evidence.

4. Would you treat your best friend the way you treat yourself

Would you discourage your friend if she faced a similar situation? Are you going to tell her that she cannot do anything and she is useless. If she came to you for advice or words of support and encouragement what would you tell her? Can you consider saying the same thing to yourself and be on the path to grow and excel?

5. Self-confidence

A great deal of self-confidence comes from self-acceptance, building an inventory of your strengths and accomplishments and self-improvement. Self-awareness is essential to be on the path to grow and excel. Learn to build on your strengths and work on your challenges.

There is immense power in your inner dialogue, make it empowering and one that fuels your success. #leadfromwithin

Click To Tweet

The key is to not fall victim to extreme negativity.

I overcame my fear of public speaking by working on some of the points mentioned above. I conduct workshops, seminars, facilitate trainings and it is possible only because I chose to conquer my inner critic.

For consulting, training or one on one coaching, let’s connect.

Don’t Criticize, Condemn Or Complain

By Leave a Comment

Photo Credit : Lalita Raman

Photo Credit : Lalita Raman

I was delivering a workshop on Resolving Conflicts last week and while in conversation with one of the attendees, he mentioned about the frustrating experience, he had that morning, in arranging a brunch booking. He had a bad experience with most of the restaurants he called barring one.

He was most pleased with this particular Hotel because they treated him with care and that was evident in the way the lady who had answered his call spoke to him.

One of the Dale Carnegie Human Relation principles is Don’t Criticize, Condemn or Complain. When most people, I have met hear or read this, they laugh at it and say hey that is impossible in today’s world.

The impossibility comes from the attitude we take. Of course if something goes wrong, you cannot not criticise. What is important to remember is how the criticism or the complaint is delivered.

However, let’s take a step back. Why do we complain or criticize in the first place ? Your Attitude is one you have control on.

It is your attitude either as a receiver or as a sender in every message, written or verbal, that sets the tone of the conversation and the consequences of the choices that is made. Attitude is contagious and surely a positive attitude is one worth spreading. 

What are some of the desirable traits that we would like people to have? Aren’t these the same traits we should seek to have and strive to be on the path of excellence:

1. Be Self-aware

Your path to #grow, develop and excel starts with self-awareness. #leadfromwithin #peopleskills #leadership #selfawareness

Click To Tweet

 You have to know who you are, what are your strengths, your challenges. Being self-aware, you are able to understand yourself, your values and how you appear in front of others.

2. Communicate with Clarity

We live in the world of communication. Our communication is affected when we are stressed, overwhelmed, or not appreciated because in such situations we aren’t able to organize our thoughts with clarity. Managing our emotions and not falling a victim to the negative vicious cycle helps us to communicate with clarity.

3. Be a Listener

Presence of mind is easily seen by a person’s body language and facial expression. 

#Listening with your body, mind and soul is the best #gift you can give your partner in any #communication.

Click To Tweet

4. Be Generous

Almost every organization is offering some kind of service and the generosity in the care they show to you as a client speaks volumes about their attitude.

5. Keeping your word

You are forming an impression in the way you walk your talk and in the consistency you show in your actions.

Honor your word and your time. #leadfromwithin #discipline #leadbyexample #character #peopleskills

Click To Tweet

 Be in control of time and do not allow time to control you.

If you cannot be these things yourself, it is difficult to expect of others. 

The key to finding your happiness is to be the things that you require and wish for in another. #relationships

Click To Tweet

How can you break away from the habit to criticize, condemn or complain?

How can you deliver feedback that is developmental and the fault seem easy to correct ?

Do You Walk A Fine Line In The Choices You Make?

By Leave a Comment

I was listening to music on my way to yoga on Saturday and Paul McCartney’s following song started playing on my iPhone ….

There is a fine line, between recklessness and courage
It’s about time, you understood which road to take
It’s a fine line, your decision makes a difference
Get it wrong, you’ll be making a big mistake

It’s a fine line
Whatever’s more important to you (It’s a fine line)
You got to choose what you want to do
Whatever’s more important to be (It’s a fine line)
That’s the thing that you gotta see

The lyrics of this song kept ringing in my ears and whilst doing yoga, when the instructor mentioned, do what is possible, push yourself but not to the extent where you are not able to breathe…..,it struck me that there is such a fine line between challenging yourself and stepping out of your comfort zone and pushing yourself to an extent where you could injure yourself and find it difficult to breathe.

After class on my way back, I couldn’t help thinking…..

There is a fine line between

→ confidence and over confidence resulting in arrogance
→ frustration and giving into anger and giving up
→ being a trusted advisor and a pushy or desperate sales person
→ giving in to let go and giving up
→ fake it till you make it to gain confidence and being inauthentic

How many times do leaders walk this fine line? And in walking this fine line, do you as a leader forget to care for your employees, to keep the communication lines open, to appreciate people and not take kindness for granted.

In walking this thin line, and in order to not tip over to the not so pleasant side, what are some of the most important factors?

1. Confidence

Have the confidence to be not led by your fears, yet remind yourself to be humble. Walking the fine line between arrogance and confidence can be challenging at times, yet, if you allow yourself to be driven by your inner self and core, it is possible to make the right choice.

2. Let go

Let go of the desire to be popular and of getting brownie points at the cost of not speaking up for the right things. Indifference breeds indifference. If you take people in your team for granted and do not recognize or appreciate them you are indicating that you don’t care for them or the work they do. Your behavior and what you do or don’t, matters.

3. People Skills

Being a team leader or manager involves much more than IQ. You will be an effective manager when you communicate with your team, make them feel valued and listen to them.

Be consistent in your behavior and walk your talk. You create confusion and animosity when you communicate one thing with your words and do something else by your actions. You need to have a positive attitude and see the good and bad and be able to deal with the challenges and adversities. People will believe in you if they see you put forth your values and vision consistently and in that care for people and work together with them to take this value and vision forward.

4. Mindset and attitude

It is challenging not to cross the thin line during adversities. Yet, a leader is one who does not fall prey to the vulnerable moment and shows the tight attitude and mindset. It is not about being a superwoman or superman but asking yourself what is your purpose and what are you driven by? Negative attitude is like a vicious cycle and can have a cascading effect in bringing a relationship, a team and organization apart.

5. Indifference

Your leadership style needs to facilitate people towards their and the overall organization’s progress. Policies and procedures are essential in an organization but when you make them cumbersome and as the sole purpose in whatever you do, it becomes inhuman and a burden.

No matter what role you play, you don’t need to tip over the thin line to make a choice that is irrational and one that displays poor #EI. #leadfromwithin

Click To Tweet

You have a #choice even when you are walking a fine line, one you would like to receive if you were at the receiving end. #peopleskills

Click To Tweet

For Coaching, Speaking or Training let’s connect.

How To Give Feedback That Matters

By 2 Comments

The training starts at 9 am. All, but 2 participants arrive either early or on time. However, the training doesn’t start till after the two participants have arrived which is at 9:07 am.

At the gym, in the RPM class of 30 members, ten to fifteen members work beyond their comfort zone and they work out because they are interested in making a difference to their training. The rest of them are in the class as if someone has forced them to be there. The instructor gives more attention to these non-performers.

A group of people decide to write a book together, and in the sub groups some of them submit their chapters on time and others don’t. Yet the people who submit on time are not acknowledged or worse still the whole process gets stuck because of people who don’t bother keeping up to the agreed deadlines.

Mary is in a team of five people within a multi-national firm. She works in their business development and strategic planning function. Mary is a lateral thinker, learns new concepts and skills rapidly and applies it in new and untested ways to achieve spectacular results. She may not be an expert on every aspect but is quick to accommodate, adapt, learn and apply, yet achieve more than the results expected. Two others in her team are good in their own way. Mary or the other two don’t seem to get any praise or positive feedback. Their efforts are not only taken for granted but not acknowledged.

What is common in all the above scenarios?

Giving feedback, praise, appreciation …. A critical skill and yet ignored by leaders, managers, coaches and many people in their daily walk of life.

As a child, haven’t we been encouraged, praised, ‘wowed at’ when we walked for the first time. For those who are parents of small kids haven’t you adored and been ecstatic when your little child walked for the first time. You didn’t criticize your child for not having walked properly or falling down when he or she took his first step or took the walking for granted and completely ignored the fact that your child had walked for the first time. Twenty years down the line, do you think you or your child have stopped wanting appreciation?

When did we stop wanting recognition or praise? NEVER

In my coaching sessions with managers or leaders of organizations, I find managers struggling to give feedback that consists of positive comments. The struggle that most people have with giving praise is what do I tell them other than commenting “awesome” or “spectacular”. That kind of comment made often sounds like flattery instead of genuine appreciation.

As human beings we all like to be recognized and genuinely praised irrespective of age, gender or personality.

How do we give feedback or appreciation ?

1. Listen and observe 

Do not underestimate the power of listening and observing. In doing so, you’ll be able to notice the specific things that people in your personal or work life do well. This provides you with evidence to be able to praise the person and acknowledge that they did something well. Worse still don’t ignore the fact that someone has been on time, someone has made an effort to work hard and smart and someone has met deadlines.

2. Little things that matter

“Praise the slight improvement and praise every improvement. Be hearty in your approbation and lavish in your praise” Dale Carnegie. Every small achievement matters. Appreciate even the small gestures because that makes the receiver feel good and encouraged.  

Silent #appreciation or #gratitude is as good as none. #peopleskills #neuroscience #brain #leadfromwithin #life

Click To Tweet

3. Genuine appreciation  

If you give specific appreciation instead of overloading with just adjectives, you’ll be able to show genuine interest. In organizations, as managers of teams or as leaders why not get to know someone in terms of their strengths and their interests? Make observations on how they act and behave and do things. We are emotional beings and it helps to have an EQ that makes another person feel “You Matter“.

4. Feedback culture

Cultivate a habit in your daily life of giving appreciation to those in your life. Develop a culture within your organization to give and receive feedback. Feedback needs to be positive and if you have an area of development to point out, do so, but definitely do not load it with negatives and criticism. None of us need help with criticizing ourselves. Each of us are experts on that. Don’t wait for a 360° feedback process at the end of the year, that is done like a chore instead of truly using it as a way of providing genuine feedback and appreciation. Feedback should be ‘continuous’ so that people know what they are doing well, what do they see as challenges and thus need to work   on developing.

#Relationships are not like a robot. You need to treat them with care and that is key to building #peopleskills.

Click To Tweet

What are you doing to build and strengthen #relationships? #leadfromwithin #peopleskills

Click To Tweet

Are you “seeing” people?

“I see you. You matter.”

For Coaching, Speaking or Training let’s connect.

The Power of Questions : 5 Secrets To Leading A Meaningful Life

By Leave a Comment

I was standing at the immigration queue last Friday, in Singapore, to catch a flight back home.

I was exhausted, yet couldn’t miss hearing a little girl of age may be 4-5 years old persistently asking her mom, mommy where is Daddy? So mommy answers her but she is still not quite satisfied with mommy’s answer. She changes tact and asks her mom, what are you holding in your hand ? So her mom replies to her saying passports. So she asks, is mine with you ? She gets a response from her patient mom. Then she asks her mom, you are holding 3, one is mine, other is yours, whose is the third one ? So her mom says, darling that is your dad’s passport.

She then in her sweet little voice loudly and clearly calls out to her dad, daddy do you want your passport? If yes, you better come here with us. Lo and behold she managed to get her dad with her.

What stood out for me was the way this little girl got to her end goal and she did all of that by asking questions of her mom.

Children are persistent with questions and they do get answers to their never ending questions.

I was amazed at how this little girl by asking 5-6 questions got the information out and laid her path to solve her jigsaw puzzle. In the end she achieved her end goal of getting her dad to stand in the same queue as her.

Asking relevant Questions is a powerful tool. The right questions inspire creativity, insights, drive connection and engagement and get desired results and breakthroughs.

By asking different type of questions, depending on the information you seek to get, (Open, fact based, probing, coping, what if ), you get bits of information and build on this to arrive at the final destination.

Wondering why I said constructive and right. Imagine if you lost the biggest deal of the decade. First thing you would probably ask yourself is what is wrong with me? What did I screw up? These kind of questions sets a negative tone to your thoughts and action. Instead, a relevant question would be What can I do to make sure I increase my chances of winning the deal ? What did I do well? What could I improve on ?

Questions are good for persuasion and convincing somebody, for enquiry, for building rapport and relationship, for being a good conversationalist. Listening is of utmost importance in the latter two instances.

Reflection begins with asking empowering questions of oneself.

Click To Tweet

Self-awareness is critical to your success.

Click To Tweet

How do we use the power of questions to reflect on our own lives and move forward ?

Click To Tweet

1. What is your tennis ball?

This question, is from a spectacular commencement speech given by Drew Houston, the CEO of Dropbox, for MIT’s 147th Commencement held June 7, 2013.

To quote Houston, “I was going to say work on what you love, but that’s not really it. It’s so easy to convince yourself that you love what you’re doing — who wants to admit that they don’t? When I think about it, the happiest and most successful people I know don’t just love what they do, they’re obsessed with solving an important problem, something that matters to them. They remind me of a dog chasing a tennis ball: their eyes go a little crazy, the leash snaps and they go bounding off, plowing through whatever gets in the way. I have some other friends who also work hard and get paid well in their jobs, but they complain as if they were shackled to a desk.”

“So after today, it’s not about pushing yourself; it’s about finding your tennis ball, the thing that pulls you. It might take a while, but until you find it, keep listening for that little voice.”

It is about figuring out what you enjoy doing the most, what kind of activity makes you come alive, what do you feel most enthused about. Once you’ve figured out what brings out the best in you, you have to figure out how are you going to incorporate that into your day-to-day life?

2. What are your superpowers?

This is to determine your strengths, traits and altitudes. These are unique to you and this is what enables you to overcome challenges and deal effortlessly with any situation that life throws at you. Your strengths is something you determine by self-awareness and by a conversation with a Coach.

3. What are you grateful for?

Do you take things that you have and the people who stand by you for granted? Gratitude reminds us to be positive and help us move forward. It is easy to complain, criticize and condemn. To be thankful for a positive experience and from a negative experience is fulfilling and helps us let go.

4. What legacy do you wish to leave behind?

If you answered oh, what difference can I make, I’m a drop in the Ocean. Think again. If you believe that you can make a difference and do and be that person who can make a difference, you will be able to. Another way of thinking about the same question is to ask yourself, Looking back on your career and life, 15 or 30 years from now, what will you be proud of what you’ve accomplished? This is a great forward moving statement that can help you put things in perspective

5 . What am I doing now?

This helps you to think about what you are committed to right now and ask yourself if that ties in with your dream, your purpose and passion. In answering what you are doing now, you convert an intention to action. It is great to dream an intention to get somewhere is useless without an action.

These are some questions which you can ask yourself on the path of self-reflection and send-awareness. By questioning you encourage divergent thinking, tap into creativity and you set yourself on a motivating path.

What would asking the right question make possible for you in your life ?

Click To Tweet