Little Things That Matter

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Habits are at first cobwebs, then cables..Do Your Habits Determine You?

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Lalita Raman

Lalita Raman

A friend of mine, Jane, a senior manager with a FMCG company, manages six direct reports who in turn manage four to five people each. Jane to us, is one of the most enthusiastic, authentic and a gregarious person. When she started leading a team, about 4 years back, she faced issues of underperformance from her team. She did not realize that this underperformance was mainly from her leadership skills or rather from one of her age-old habits.

She initially attributed the reasons for underperformance to pressures of time and lack of resources. She decided to hire a coach after reflecting on the consistent underperformance of her team. It was only then that she realized that it was her habit of assuming that her team understood and bought into every change that was introduced, was the key reason for the disconnect.

We are all creatures of habit, good or bad. Some of these habits we are unaware of just like Jane, till we start reflecting, and making ourselves aware and then looking at the consequences.

We become what we repeatedly do. Did you know that our subconscious mind is much more powerful than our conscious mind?

It is our subconscious mind – the habitual mind that dictates most of our thoughts and actions. What does this mean?

Most of us spend our time on an autopilot mode in the way we behave and act. This could be unconsciously competent or unconsciously incompetent part of us. Take the example of someone who has been driving a car for years. This person is almost on an auto pilot mode whilst driving. Most people whilst driving are engaged in a conversation. When you think about this, it is scary.

Our subconscious mind is like a fertile soul that accepts any seed planted. Thus our habitual thoughts, feelings, and actions are a result of what we sow in our subconscious mind. So be it eating dessert after every meal, or acting like a bully in every situation of life, or making yourself loud and known no matter where you are, are habits and they result from our subconscious mind and what we have sown there.

Do we need to get rid of all our habits ? Absolutely not

We manifest good and bad habits and it is some of these bad habits that affects our health, our relationships, our behavior as a leader in day-to-day life or within organizations.

How do we get over bad habits? FOR THE FULL POST PLEASE CLICK ON LINK

 

Values Are Like Fingerprints… Are You Leading With Your Values?

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Lalita Raman

Lalita Raman

It is Friday evening and you are looking forward to your long overdue vacation. You are working on the final touches of your proposal to get a new line of business approved. The proposal is almost ready barring some details on some legal challenges that you are awaiting from your legal department. You receive the legal opinion and when you read it, you realize that a key element is missing. Not considering this aspect might hurt the franchise of the business in the future. The only person aware about this is you and none else.
What would you do?
Would you rather let it go because you’ll never be found out or blamed or would you listen to your inner voice which tells you how important it is to highlight this specific legal risk.
What is this inner voice that whispers to you at various moments in your day and life. A whisper to the effect “There is no way you can do that. it’s not right”.

Each of us have core values whether we realize it or not. Core values is what is imbibed in us from the day we are born. Some values we instill in us as we are growing. Values sit within our memory and are deep-rooted. They are not written anywhere but are those which we live through our behavior and actions.

Values are like fingerprints. Nobody’s are the same, but you leave ‘em all over everything you do. ~Elvis Presley

You are your personal brand. Personal brand is not just about you being a CEO or CFO or Fashion designer but it is what you are in what you do and how you choose to show your values in your career and the various roles you perform.

Key questions on Values – For the full post refer LINK

What Can You Learn About Leadership From Children?

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I was staying with my sister when I was visiting my family last week. One of her neighbors has two girls aged 5 and 7, Rita and Meeta. These two girls are the most adorable children I have ever met. They spend their entire evening at my sister’s house, after she and her husband get back home.  One of the evenings, we were chatting and having fun with the kids when the younger girl, Rita whispers something in her sister, Meeta’s, ear and tells her don’t share. “Keep it a secret, ok promise.” She then looks at me from the corner of her eye with an abashed look. By then, Meeta, however reveals her secret. The secret being that Rita has a friend in school who loves her. Rita looks at us sheepishly and says he keeps saying I love you. But I don’t.  So my sister asks her, so why don’t you tell him what you feel? Oh, but I have only over heard and he hasn’t told me directly. When he tells me directly, I’ll let him know. My sister asks her how would she tell him, and I was surprised with her response. She said, “I love my parents and my sister, and as of now that’s it.”

Mind you, this is a girl who is barely 5 years old.

What lessons of leadership can we learn from children?

  1.  Clarity – Rita was very clear in communicating about her experience, what love meant to her and why this boy’s behavior made her uncomfortable. Even at that age she was crystal clear and did not mince her words.  She was confused and her mind was possibly wrestling with what she should do. She in her childlike innocence revealed her secret to her sister. Leaders often know what is needed but many times get lost in their mental chatter. Often the solution lies in mindfulness and following the heart and not laboring the mind. The time to act is not when you are confused.
  2. Emotional Intelligence – Rita had overheard this remark but she had the EQ not to react to that boy, because that comment was not yet made directly to her. She had the emotional awareness to not react immediately but prepare herself if and when that happens. As leaders, of utmost importance, is striking the right balance between IQ and EQ. Many times the team may consist of people who may not have understood what is required of them or may be preoccupied with some other thoughts. A leader will do well to recognize such situations and not publicly humiliate team members who err or consistently seem preoccupied.  Leaders can navigate through challenging times if they have a high EQ. Being self-aware and empathetic is critical.
  3. Discuss and Ask for Help – Rita was feeling embarrassed to discuss what was troubling her in front of my sister and I, but my gut feel is that she told Meeta realizing that she would tell us. Rita did that because she wanted to discuss and see what we had to tell her. As leaders, you can’t be expected to know everything. If you are not sure of something, ask, discuss and clarify. No one can fly solo all the time. It is better to ask for support rather than make a mistake and lose the trust of your team members.

How many times have you been in awe at the questions that children ask ?

Have the questions that a child asks made you reflect?

What have you learned from observing children?

Children are always curious, they never stop asking questions. They are on a never-ending quest to learn, to share, to try out new things. They follow their heart and lead from within though they may be too young to realize this.

 Don’t we as adults and leaders need to learn a thing or two from children?

 

Does “Employee Engagement” Matter?

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From Marc and Angel

John was with his company for a little over two years. He was one of the senior management reporting directly to the CEO and Chairman. He was very soon expected to take over as CEO and Chairman. However, John was frustrated and has been mulling over leaving the firm to pursue other opportunities.  John had joined this firm with a lot of expectations in terms of the vision he saw for this company. This was the second firm in his 15 year career so far.

Employee engagement has become a key word and an area of focus within organizations more so from the point view of retention. What is employee engagement? Employee engagement is the emotional commitment that a person has to their organization.

What is the Key to Employee Engagement

From Gallup

12 questions for Employee Engagement

1) Do you know what is expected of you at work?
2) Do you have the materials and equipment to do your work right?
3) At work, do you have the opportunity to do what you do best every day?
4) In the last seven days, have you received recognition or praise for doing good work?
5) Does your supervisor, or someone at work, seem to care about you as a person?
6) Is there someone at work who encourages your development?
7) At work, do your opinions seem to count?
8) Does the mission/purpose of your company make you feel your job is important?
9) Are your associates (fellow employees) committed to doing quality work?
10) Do you have a best friend at work?
11) In the last six months, has someone at work talked to you about your progress?
12) In the last year, have you had opportunities to learn and grow?

Key questions to ask to retain good people

Please refer this LINK

In John’s case, he had always surpassed what was expected of him, he was also a strong candidate tipped to become the next CEO and Chairman. But yet he wanted to leave.

The key question here is was he ever asked by the CEO and Chairman How can I, and the company, help you fulfill your career goals and your vision ?

Whenever you have changed organizations ask yourself what is that you lacked the most.  Was it just a promotion and salary hike or one or all of the following

  1. Appreciation – As leaders it is key to deliver the recognition in a manner that the employee is comfortable. Just saying “Hey good job” delivered in a no care attitude hardly does the job. Recognition and appreciation has to be specific (with referral to what was done well and the efforts that they put in) and timely.
  2. You Matter – being appreciated, recognized and made to feel You Matter is a continuous process rather than a onetime event. A true leader realizes that it is important to create and maintain such an environment. It is about them and not about you or your achievements.
  3. Larger goal – engagement is high when what we do is linked to a larger vision or purpose. True meaning is achieved when we can connect to something bigger than us.
  4. Tone – delivery of words of praise has to be meaningful and sincere. Tone in which the message is communicated matters most.
  5. Clarity – you have to be clear and focused in what you liked the most and how it contributed to the overall vision of the company or goal of the project. Sandwiching too many compliments makes the feedback confusing.  The Sandwich Approach also undermines your message.

No one is perfect and we all learn from mistakes. While correcting the employee for their mistake the following should never be done

  1. Public humiliation – none of us like to be embarrassed in front of our team. Even when circumstances warrant you to correct someone amongst a group, the way the message is delivered is important.
  2. Not walking your talk – you need to spend time with your team. You need to deliver on your word. Motivation is badly affected when you as a leader don’t lead by example.
  3. People skills – communication of the goals, developments, changes in management structure is imperative. Employee engagement will be low when you keep your employees second guessing. Many employees learn from media as to what is going on within their company rather than from their managers.

John was recognized for his performance but the communication lines had broken down. The company changed its vision which was never directly communicated to him, the ‘why’ was never answered and ‘what’ he was hired for was forgotten along the way. Bottom line of career management is to align right people to right position, doing the right thing = operational performance + productivity + profit.

Employee engagement is a three-way process and requires responsibility, accountability and ownership from the employer, the employees and the organization.

Useful References

Research on Employee Engagement

Are you ready for a retreat into ‘The Silence’

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“We sit silently and watch the world around us. This has taken a lifetime to learn. It seems only the old are able to sit next to one another and not say anything and still feel content. The young, brash and impatient, must always break the silence. It is a waste, for silence is pure. Silence is holy. It draws people together because only those who are comfortable with each other can sit without speaking. This is the great paradox.” Nicholas Sparks, The Notebook

On Easter Friday, I went with my friend  on a hike with her dog. She mentioned that she wanted to try ‘Vipassana’ a retreat into silence for 10 days. I had heard of similar things that some of my other friends had attended.

My first question to her would I be able to read? Of course I knew that, ‘Vipassana‘ does not allow reading, writing, talking, listening to music or any form of communication.

I heard myself saying being silent is fine as long as I can read. Yeah, I think I can do that for may be three days, but ten full days, I doubt it.

She started sharing similar things that she needs music, or TV or books to read.

My sister puts the TV on as soon as she comes home. The TV is on but she is not watching it and probably barely listening to it. It is almost like background noise in her house.

How many of you know people amongst your friends or family who have the music or TV on though they may not be listening or watching the same.

Why do many of us find this need to be doing something at all times?

Is it to simulate our mind?

Is it to avoid the silence engulfing us? Why did I worry about not being able to read or listen to music when my friend and I were discussing about ‘Vipassana’?

Why did my friend have similar concerns?

Most common responses you are probably going to hear is

  • the silence is deafening
  • I’ve no idea what I’ll do with silence all around me
  • I need to avoid the weird thoughts that come to my mind
  • I need to quieten my mind
  • I’ll feel lonely in complete silence
  • I’ll go insane.

I was worried because I am scared of being silent with no form of communication. I’m silent many times during the day but I’m reading or working or listening to music or writing or thinking or hiking or at the gym or yoga. Although I practice Mindfulness for a short period of time in the day, I can’t imagine myself doing meditation for 10 days and just being with myself and my thoughts. The lack of a stimulant in the form of books, articles to read or music almost feels like a vacuum in the absence of not talking.

Mindfulness and the practice of meditation apparently has been known to strengthen our pre frontal cortex.

I’m piqued but not sure if I am ready to take this journey of ‘Vipassana’ yet. It is a challenge and just because it is a challenge I’m tempted to do it.

I derive a lot of strength in silence during the day and when I am ready to undertake the journey of “Vipassana”, I hope I find peace and strength from that experience.

What are your thoughts?

Have you been on a journey of ‘Silence’ ?

Top 5 Lessons That Pain Teaches You

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Physical Pain is something that each of us undergo at some stage during our life. Many of us agonize over the pain that we undergo.   There is pain when we hurt ourself when we fall, hit ourself somewhere or from food poisoning, a surgery, a sprain, or a ligament tear. There are different kinds of physical pain : somatic, neuropathic, and visceral.

Have you ever asked or wondered as to how do you know when you sprain or twist a part of your body or when you have a tear of any tissue or  ligament or shoulder joint?

Do you take pain for granted?

For the first time, I realized after reading this article from the BBC, which appeared in July 2012, that there are people in this world who suffer from congenital analgesia.  Steven Pete and his brother were born with the rare genetic disorder congenital analgesia. They grew up – in Washington state, US – with a sense of touch but, as he explains in his own words, without ever feeling pain.

To suffer from physical pain is difficult and gets even more challenging for those whose tolerance level to bear the same may not be very high. Most of us moan and curse when we are in pain. Apart from all these pains is the emotional pain – pain in seeing our near and dear suffer, pain of regret, pain from having trusted someone who abused the trust.

Do you realize that pain can actually be a blessing ?

Physical pain warns you not to do something – for instance not walk with a ligament tear. Physical pain also enables you to determine an injury.

Emotional pain too can be a warning, for instance, to be careful of not trusting any person.

New brain scanning technologies are revealing that the part of the brain that processes physical pain also deals with emotional pain.

How can we use pain to grow, develop, to change and be human?

  1. Caution – many times because of your carelessness or being preoccupied with something or being unconsciously incompetent or consciously competent leading to overconfidence, you meet with accidents or perform an exercise in an incorrect way. Physical pain is thus caused. However if you were more conscious or not lost in your thoughts, chances of accidents reduce.
  2. Reduce regrets – you cannot control  every event in your life or for that matter influences in your life. What lies within your control is the meaning you attribute to each of these.  If you control the meaning or the impact of events in your life by creating as much value as you can, you will have a sense of purpose and personal power. Learn, unlearn and relearn from each regret and move forward.
  3. Recognize emotional blind spots – most of us tend to focus on the possible causes of pain and vulnerability. Instead if you were to try to ask what each hurtful incident means to you and what you can do to heal and improve. Recognize the emotional blind spots not by engaging in a blame game, self-pity, self-criticism or avoiding the hurt feeling but by being compassionate and controlling your attitude towards the situation. Ask What am I feeling?  What does it mean to me?  What can I do to improve and heal?   Ask for help from friends, family if you think you need to share.
  4. Thoughts – our thoughts control our feeling and our behavior.   Dale Carnegie was once asked what was the biggest lesson he had ever learned. He replied that, “By far, the most vital lesson I have ever learned is the importance of what we think.”   You see, Carnegie knew that our thoughts make us what we are—our mental attitude is the “X” factor that determines our fate. He quoted Emerson as having said, “A man is what he thinks about all day long…How could he possibly be anything else?”  Yes, if we think happy thoughts, we will be happy, if we think miserable thoughts, we will be miserable. If we think fear thoughts, we will be fearful. If we think sickly thoughts, we will probably be ill. If we think failure, we will certainly fail.  At the same time, Dale Carnegie knew that people couldn’t go around with a devil-may-care attitude about all their problems. Unfortunately, life isn’t so simple as all that. But he did advocate that we assume a positive attitude instead of a negative attitude. In other words, we need to be concerned about our problems, but not worried.  Our mind’s power to bring about change doesn’t stop with attitude, however. Remember…“Our life is what our thoughts make it.” Make yours strong, positive, and all it can be. For the full post click LINK
  5. Emotional intelligence – self-awareness is a crucial step in overcoming emotional pain. Once you are aware you can acknowledge it.  When you become aware that you feel emotionally vulnerable, allow yourself time and space to investigate your feelings. Use the power of your words. Remember your words create your thoughts and align your energy in a specific direction. Emotional memory management enables us to manage our emotions in a way that will produce more positive outcomes. I like to think emotions as colors, some simple, and yet others are blends.

As a leader if you are emotionally vulnerable, your department and the organization as a whole will experience high turnover and absenteeism.

How have you dealt with pain?

What have been your takeaways from each occasion of pain ?

Titles Don’t Matter-10 Keys To “Good For Soul”

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“The simple act of paying positive attention to people has a great deal to do with productivity” Tom Peters

Have you met Jerry ?

1. I’m always right. I don’t care what it takes or how much work it is. This is the way I see it and no matter what, make it happen in the next hour.Have you met Jerry?

2. Your behavior at or outside work or in Social media is one of “A Narcissist”.

3. You think you know it all and never have an open mind to learn.

4. You’ve decided with senior management that your team targets are going to increase by 30% and promised to over deliver. You have not bothered to consult your team?

5. You think you never make mistakes and don’t ever bother asking others how are you?

6. You are good at striking conversations with strangers but every relationship is one to hook, use and trash.

7. You are convinced that you are the most intellectual and anyone who challenges your line of thinking is made to shut up. You alienate whoever questions you.

8. You think you are reminding people of their accountability and responsibility when all you do is to humiliate them with your sarcasm.

9. You are part of the system and you have never made any effort to be different or change and yet you criticize all, day in day out.

10. You think you are unique and God’s gift to the Universe, though all you are is a jerk. You think none of the above applies to you.

How many of you have had this individual either at your work place or among your acquaintances? 

How many times do people in influential positions misuse the same by bullying and belittling either their team and their social circle ? 

How many people just because of the position they are in think they can demand respect ? 

Whilst there is nothing wrong in being direct and honest, by no means the delivery of the statements or the tone in which it is delivered needs to be rude or sarcastic. People skills is one about being able to connect, engage and treat others with respect and empathy.

What are the keys to People Skills?

1. Be a friend before expecting others to be friendly

2. That either we control our attitude or it controls us. Choose the right one

3. We are a result of our choices and we need to deal with the choices we have made. Negativity and emotional trauma arises when we get into the blaming game for all our misfortunes

4. We do get angry, recognize it, overcome it and do not use anger to be cruel

5. We need to value ourselves and should not allow ourselves to be trampled on. But valuing yourself doesn’t mean insulting others

6. Each of us have our own strengths and we should build and use them to lead with integrity, trust and character

7. Each of us have our own weaknesses and we should marginalize our limitations to move forward

8. That we are responsible for what we do, no matter how we feel

9. We are human and love to be acknowledged, encouraged and appreciated. Being an introvert or shy is no excuse for not telling someone ‘You Matter’

10. None of us are perfect and can teach and learn something each day

Each of us have our purpose. Just because you are the boss, you have no right to stomp on others feelings and values. As far as people like Jerry are concerned one can attempt to unlock the barriers of communication that may exist or be a friend to listen.

Titles don’t determine your value. In the end, you need to remember just because you think you are successful, you have no right to put out someone else’s light and efforts.

Life is a journey of roller coasters and challenges you to be the best YOU can be. Each challenge, be it big or small, is an opportunity for you to make the choice to shift your perspective and view it through the eyes of positivity and hope.

Character is higher than intellect. A great soul will be strong to live as well as think. Ralph Waldo Emerson 

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Are You A Leader or a Manager ?

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A great person attracts great people and knows how to hold them together – Johann Wolfgang Von Goethe

Leadership and management go hand in hand but yet we have great managers who may not be great leaders.

  • Have you identified why?
  • Have you had a high turnover because of your manager ?
  • Have you analyzed the traits of the team and those of the manager – High D,or C or S or I?

 Most of you may associate with the following descriptions of a leader and a manager.

Leader – one who inspires others by their actions and behavior. Leadership is a philosophy of life. Leadership is not about managing things but about developing people. It is about helping people to liberate the fullness of their talents while they pursue a vision that you have inspired them to buy into as a worthy and meaningful one. Great leaders are great teachers as well as great coaches.

Manager – managers direct and tell their team what to do. They plan for the achievement of day-to-day tasks and the goals of the department or group whom they manage. Managers, by nature, are concerned with outcomes.

A leader is not necessarily one with an organizational title but why don’t we have more managers considered as leaders?

Questions you need to ask is FOR FULL POST REFER LINK

In the organizational context, DISC can be used as a simple yet comprehensive construct to help leaders become more effective in the interpersonal aspects of leadership.

Dominance (“D” Factor) – How you handle problems and challenges

Influence (“I” Factor) – How you handle people and influence others

Steadiness (“S” Factor) – How you handle change and pace yourself

Compliance (“C” Factor) – How you handle rules and procedures set by others

For further details on DISC and taking the assessment, please contact me through the blog.  Thank you

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“The Silence” – 5 Do’s and Dont’s

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Learn to get in touch with the silence within yourself, and know that everything in life has purpose. Elisabeth Kubler-Ross

How many times have you wished silence from a person sitting opposite you or in a meeting room ?

How many times have you been in an awkward moment when you realized that you should have kept silent after spitting out words in anger?

 In Silence it is important to listen and it is a communication skill in that one needs to know when not to talk or interrupt.

  1. In sales pitches, the inability to remain silent can cost the deal and many times the client relationship. Have you and your team members who are presenting to the client given an opportunity to the client to speak? Have you listened what they need?  A good sales person listens far more than they talk.
  2. You call on your friend to share a difficulty that you are going through. When you meet this friend, he starts talking about his day and how he would have handled or has handled difficulties in his life. He has barely heard you, leave alone listen. You sit there listening to his nonstop babble, when all you wanted him to do was listen – Listen silently without interruptions or judgment. Many times in life all we need is to vent out what we are going through and a person to listen.  There is a time for silence, time to let go and allow people to hurl themselves into their own destiny. And a time to prepare to pick up the pieces when it’s all over.
  3. Most of us have met this person who endlessly brags about their deal striking ability or the number of places they have been or the people whom they have met. A lot of this happens without context and some of these nonstop banter may endanger the privy of confidential data.
  4. Being extremely negative about competition just to get your company to win the bid. Many times these conversations take place over a drink or dinner and damages the reputation of the company and the person.
  5. Dropping names just to show how influential you are.

There is a time and place for everything and silence in all the above situations is appropriate and necessary. It is better to use the art of silence rather than blurting out on an impulse, just to say something.

Nothing strengthens authority so much as silence – Leonardo Da Vinci

 Is Silence good or warranted in all situations ? No, absolutely not.

  1.  Never be bullied into silence. Never allow yourself to be made a victim. You are the lonely one who can be the lead in your life.
  2. Never be silent whenever and wherever human beings endure suffering, violence in any form and humiliation. Silence encourages the tormentor, never the tormented and being neutral and silent is not the solution. The ultimate tragedy is not the oppression and cruelty by the bad people but the silence over that by the good people. Martin Luther King Jr.
  3. Never be silent when you are aware about acts of wrong doing within a company or in any other day-to-day situations.
  4. Never be silent in situations where silence may mean acceptance or consent or grant of approval.
  5. Do not be silent in the face of misunderstandings.

Silence is about mastering the art of timing. During public speaking, silence is good for the audience to think, for you to create emphasis around a new idea that you may be presenting.  Even on Social Media, you need to know that not everything needs to be shared and there is no necessity to have an opinion on every single matter or a status update on whether you are thinking, swimming, having dinner or wish to talk or doing many other things. If you need to express all of that, best to journal it or talk to yourself.

Silence is one of the great arts of communication as long as you know when and where.

It is tact that is golden, not silence. Samuel Butler

Which word or set of words will you choose to use every time you speak?

Do you need to speak every time you have an urge to say something?

Please refer my blog post on Power Of Listening – Shut Up and Listen Will Ya ?

Images : Lalita Raman