Little Things That Matter

Learn From The Past, Live The Present and Have An Open Mind to Face Tomorrow

Top 5 Uses of “Powerful Questions”

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Understanding a question is half an answer – Socrates

How many times have you been confronted, during a presentation or at a meeting, with a question? A question that has made you think, engage you and pull you back into the conversation or dialogue where you might have lost focus.

In all forms of communication, one’s impact is most effective when we pay attention to the receipt of our influence.  Questions, in my view, allows one to listen and interject at the relevant time and get the other party engaged and excited about the conversation or the subject being discussed. In the relevant context, a question constructed and asked properly acts as a catalyst. Questioning skills deserve much more attention than they usually get.

Any question is relevant if asked in the right context and enables you to determine if you can continue to push forward, pull back or change your style.  The most important part of questions is that it should assist in keeping the parties in a dialogue engaged and enable you to influence someone’s behavior or thinking, latter especially useful in negotiations, coaching and mentoring.

Bottom line, questions enables you to think, create and enhance trust and strengthens communication amongst a team, and between two people.  Managers instead of telling one of their subordinates to get something done and not seeing results might do well by asking the right questions. Try it, and the results will amaze you.

For FULL POST, refer to the LINK

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Customer Service Excellence – 11 Key Questions

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Value Added Service

You decide to go to a restaurant with some friends for dinner. This restaurant prides itself in impeccable customer service, excellent delicacies, a new menu every week and the freshness of the dishes they serve. You look at the menu and decide on some dishes. You have some diet restrictions and request of the restaurant manager to serve you a salad without some items.  The restaurant manager refuses and tells you that the dishes have to be ordered as they are.  This is an expensive restaurant and you are not pleased and swear never to go back. On the other hand, now imagine a restaurant where the menu is simple, has limited variety but again prides itself in almost similar qualities as the first. However they are willing to be flexible and in terms of price is almost equally priced as the first one.

  • Which one would you go back to
  • Where do you see a value added service
  • Where do you think the price is justified
  • Who is actually walking the talk
Does pricey always mean value? The same dynamics of value creation can be extended to a sales role in any industry. In every sale, in every field if you have no real intention of creating value for your customer, then you aren’t selling. In selling and marketing you need to lead with your value and not your rates. You need to make it meaningful in that you create a better outcome for your clients.
When you say you add value to your clients in any organization it would imply adding value from an operational, functional view, and results in adding wealth to the overall business goal and this goal is in alignment with what your client needs. Are you listening to where you can add value for clients when you ask of a new client as to how they would like to be serviced?

There is a school of thought that most things are commoditized and yes over time if you don’t create your niche or add value, it’s easy to be a price taker than price maker. However everything can be differentiated, personalized, and there are opportunities to value price your services. The key is Customer Service Excellence (CSE) and all that goes with that. Developing CSE is an intangible, intellectual resource. You can take your clients as far you have gone yourself. They are probably looking for their better selves in you. YOU thus need to have that Edge. You need to create that value and walk your talk that you create value worth paying for.

For the full POST PLEASE CLICK THE LINK 

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Success : What does It Mean To You ?

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What does success mean to you?  I was asked this question by one of my friends last week. Definitely got me thinking and after some thought I responded to her by saying it is something that appeals to my within, an act and achievement of that act.  She looked at me with the most surprised look and remarked, “oh!, so it is not about promotions, getting compliments, having a big house, or a successful business”.
Yes, success to many of us at some point in our lives may be associated with materialistic concepts because as we are growing up in life those are the things that are given importance to.  I’ve been there, yearned for the same things but life has taught me that success at the end of the day is how well I choose to face my disappointments and change my path to achieve the vision, one that still appeals to my within.  To achieve success one requires confidence, clarity and self-awareness.Success does not mean absence of failure. In fact, I would say not trying at all is possibly the worst failure. Our thoughts guide us through our journey in life and a lot of this depends on what you believe. Self belief is an important ingredient to the path of success. “I believe I can” or “I believe I can’t”, frame our thoughts and more often than not it is these self-limiting beliefs that become hurdles in our path to success.

Let me give you an example,  one of my clients ? (Jim – not his real name) was narrating one of his experiences with his client and how he was getting very frustrated with his client’s inability to understand the nitty-gritty and the technicalities despite his efforts to explain the procedure in detail.  Jim had reached a stage of almost giving up and believed he will not achieve success with this client of his, despite his repeated attempts.  As part of Jim’s coaching sessions, I asked questions focussing on his strengths and to evaluate options not considered.  With the help of coaching, I made him realize that self belief is imperative and closely aligned with self belief is courage, commitment, patience, and flexibility to change approach to reach the final vision.
I believe that a good sales person is one who believes in their ability, the value of the product or service that they are offering and is able to convince their buyer re: the utility value of the product or the service. Real conviction comes from believing in something wholeheartedly and as a good sales person you share that belief with your clients and are able to convince them of the product or service.
Life to each of us is a sum collection of our beliefs and thoughts and translating our vision to reality. If you believe you are, you will be. Belief is translated in your audio and video.  When you have a strong belief in yourself, everything that you do will reveal this positive power of your belief.  And this, I believe is the key to success.  If you believe, you exhibit confidence and being confident matters to the success in what you seek to achieve.
Drawing an analogy, I would say, self belief is almost like an addiction – if you are addicted to your vision,  you will believe you will achieve success and be confident about it and work towards achieving your vision.
For the Full Post Please Click on the LINK

The Zen of Conflict Leadership – 5 Keys to deal with Conflicts

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“The better able team members are to engage, speak, listen, hear, interpret, and respond constructively, the more likely their teams are to leverage conflict rather than be leveled by it” Runde and Flanagan

Conflict is not something many of us like to be in. Many situations of conflict create a feeling of fight or flight. It triggers a lot of negative emotions including anger, turmoil and a sense of threat.

But is conflict really that bad at all times ?

Is it possible to accept conflict as a learning process ?

Peace is not the absence of conflict but it is the ability to deal with Conflict by way of creative alternatives to respond to situations of conflict.

What is Conflict ? Conflict arises from differences of opinion. It arises when people disagree over values, ideas, perceptions or even when led by different motivations.

Conflicts cannot be avoided because no two people can agree on everything at all times.  A better way to resolve conflicts is not to avoid it or runaway from it but deal with it in a constructive and positive manner.  Confidence comes from knowing that you have the skills to communicate in a difficult situation, and you have the ability to diagnose the situation accurately as you choose the best strategy for the situation.

5 Keys to resolving or dealing with conflicts – please click the LINK  for DETAILS

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What is Your Hat – Leader v/s Manager v/s Counselor v/s Trainer v/s Coach

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In organizations and day-to-day life we come across people who call themselves managers, coach, trainer, teacher, mentor and some consider themselves as leaders. Often some of these terms are used synonymously. Though a person can play the role of a mentor, manager, leader, coach, within an organization, each of these roles are different and unique.

Leader – one who inspires others by their actions and behavior. Leadership is a philosophy of life. Leadership is not about managing things but about developing people. It is about helping people to liberate the fullness of their talents while they pursue a vision that you have inspired them to buy into as a worthy and meaningful one. Great leaders can be great teachers and great coaches.

Manager – managers direct and tell their team what to do. They plan for the achievement of day-to-day tasks and the goals of the department or group whom they manage. Managers, by nature, are concerned with outcomes.

Mentor – Mentors help to shape or influence a person’s beliefs and values in a positive way by resonating with releasing or unveiling a person’s wisdom frequently through the mentor’s own experience. Mentoring is based on wisdom and role experience and tends to be more directive. Mentors have greater influence over client’s career prospects.

What Is Coaching ?

  • Coaching is a process to unlock a person’s potential to maximize their own performance. It is essentially a conversation–a dialogue between the coach and the client which focuses on improvement of skills and concrete results

For Further Details on Differences between Manager and Coach, Mentor and Coach, Counselor and Coach, Trainer and Coach please click on link 

Coaching for Success – Top 9 Reasons To Hire A Coach

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A leader is one who inspires by their actions and receives a buy-in to their vision by what they are, how they act, and what they do.  A leader need not necessarily be one with a title. Leadership is not about the use of authority.   Most organizations have managers but not necessarily many of them are leaders in a true sense.

Many managers rely on authority and control to get the job done. They are directive in their management style and instruct, no matter how enthusiastic or self-starter some members of their team may be. Described conversationally, it’s “I talk, you listen … I direct, and you adhere. “Described attitudinally, it’s I’m the boss and I alone have the authority to decide how things are done. However, no matter how junior or inexperienced your team may be most of us don’t like being bossed around.  Ask yourself if you’d like to be commanded and instructed – fact is most of us including you resent it and the team whom you are managing resent you for doing it.  Authoritative and directive style management stifle creativity, enthusiasm, learning, transition, commitment, morale and the tenacity to stay on is broken.

In today’s world where attention spans are for less than a nano second and with companies expanding and becoming complex, most managers expect the work to be done without actually caring to determine if their team member/s have understood or not.  Many high performing individuals are frustrated because there is no one to listen to them or determine what they actually want. Also, many times authority-based systems are a breeding ground for abuse of power and are prone to creating oppressive work environments.

So what can organizations and individuals do in these kind of situations, where meeting deadlines and targets are important but a manager may not necessarily have time to help a person within their team through a transition. Who can assist you in these kind of situations

9 things your Coach can help you with: Click Link 

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Top 5 Reasons to Show Gratitude

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Early this week I got chatting with one of my friends on Twitter ( @SusanMarie_NY).  The discussion started off on a quote by Bruce Lee and somewhere along the way we started discussing the quote by Aldous Huxley “Most human beings have an almost infinite capacity for taking things for granted.”

She mentioned about a day when she was feeling miserable waiting at the dentist for her turn and then her attention was suddenly caught by 5 children in wheelchairs being brought in by a school. She was thunderstruck that they were all so happy though they could not walk……

When you come across such meetings in life, don’t things automatically fall in perspective and you realize that we take many things for granted.

More often than not, many of us tend to moan about not having a good dress to wear for a party or not having enough time to be on Social Media or not liking the food since it quite didn’t match our expectation. But when we do so, have we ever asked ourselves what about those who wear torn clothes or have no clothes to wear or those who are fighting for life and or are in a vegetative state or those who have no food to eat.

When I travel, I learn not only about the city, the people, the culture but also realize how lucky I’m in many ways in the city I live in terms of the facilities and efficiency and remind myself I should stop complaining about the city I live in.

Gratitude, an act which we ever so often forget but need to keep it as part of our daily lives. Why Show Gratitude to people around us, things we have, people who care for us and many more..

1. Happiness – a heartfelt gratitude is pleasing to the soul. It reminds us of the positive things we have in our life.

2. Reminder – Many of us complain about Monday morning but have we ever thought there may be many who may not be seeing the Monday dawn. We complain about how stressful work is but what about those who have no work and struggling to find work to earn income. As I continued the conversation with my friend on Twitter, she mentioned something which brought tears to my eyes and I quote “When I begin to take things for granted, “I look at my arms and legs. I am serious.”

3. Peace  – when we pay gratitude to the little things – each day that dawns on us, our eyes, ears, nose, feet, legs, hands, we surround ourselves with peace. If you are at peace with yourself you will find serenity and peace at the world around you.

4. Stronger – life to any of us is never a bed of roses.  We face challenges, and some of these challenges could be nerve wrecking.  But if we allow oneself to step back and think how strong we became from the last daunting task, we will be thankful.  Let’s try to take every trial in life as an opportunity to get strong and be thankful that it makes us stronger.

5. Thank you – there is a God in each of us. Most of us believe in a higher power or God but have you ever realized that God could be in the form of a complete stranger who has helped you by holding the door open for you when your hands are full with loads of bags or someone who has pulled you back from getting knocked over by a vehicle whilst you were walking lost in your thoughts. Each of us have people in the form of parents, brothers, sisters, friends, acquaintances, spouse who care for us, support us and help us. A big Thank you to people who care goes a long way in making their day and makes you feel good.  On Twitter, many of us follow others and vice versa and we strike a relationship with many of them. They become friends and some of them we probably have not met to date in real life. Many of them take time from their day to connect, retweet your posts or some part of your time line and yet I find many who on account of the several followers don’t even bother to acknowledge. You don’t lose anything with a Thank you or a smile as a form of gratitude.

Life has its strange twists and turns but let’s not forget the simple Thank you, Sorry and other forms of gratitude. Make sure when you show gratitude, let it be from within and from your heart.

I know I often complain and moan about how hard my day is or when I have aches and pains but when I see people who are possibly worse than me and still smiling and take life with a positive attitude, I remind myself to smile and look up at what I’ve got in life.

Charity begins at home and let’s start with those who make a difference in our lives each day, who care for us by thanking them

“It is easy to love the people far away. It is not always easy to love those close to us. It is easier to give a cup of rice to relieve hunger than to relieve the loneliness and pain of someone unloved in our own home. Bring love into your home for this is where our love for each other must start” – Mother Teresa

Do you have any experiences of gratitude that you would like to share?

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Power of Listening – Shut Up and Listen Will Ya

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“You have to learn to listen and listen to learn” ~unknown

Following my two earlier blog posts on The Art of Listening and How to Listen –  7 Simple Tips, I decided to share some of my thoughts and experiences on a Video Blog on the Power of Listening.

What is the most demanding feeling that most of us go through at a time when we are stressed and feel like we are about to breakdown. To be Listened?  The act of not listening indicates a complete disrespect and lack of focus in what the other party is saying.  Listening is not only with the ears but also with the eyes and the heart.

Coach: Why You Must Hire One AND Top 12 Questions to Ask

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With the information overload that we have on a daily basis from Social Media, and the Internet, many times you find it difficult to get to where you want to go.

Let’s say you are a top performing executive in an organization and have consistently surpassed your targets. You have never shirked responsibility nor have you disappointed in your commitments. However, you feel you are reaching a saturation point and are not able to grow. You speak to your boss and he tells you to enroll in a leadership and motivational course. He also sends you some web links to read. You attend the course for 2 days, you read all the links he sent you and add some of them to your other regular reading sources.

Yet, you feel that you are not able to make the progress you want to make. You have tried to tell this again to your boss, Human Resources and other seniors within the organization but to no avail. You don’t want to leave the company but sometimes you feel that is probably the best option available.

On line, group trainings will not be able to help you in your transition because they are not tailor-made to address your individual roadblocks. Most leadership programs are too general to provide opportunities for intensive personalized work.

A Coach is someone who can help you. No, the person doesn’t need to be in your field of expertise.

Coaching is a process to unlock a person’s potential to maximize their own performance. It is essentially a conversation, a dialogue between the coach and the client which focuses on improvement of skills and concrete results.

Steps to take before you hire a coach and the questions to ask…

For the full post click on this LINK

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10 Reasons Not To Give Up

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Many of you who follow me on Twitter may know that I have the following statement on my Twitter bio “Don’t believe in giving up no matter what happens,not to shrink back but to move forward in life.”

Persistency is something I believe in and my friends and colleagues know me as a very tenacious person. I persist because I hope, I believe and I see potential.  While the path to achieve my final goal may change with experience that I gather during my journey, I believe in not giving up on anything that appeals to my within.

However, don’t each of us at some point in our journey of life, get to a part where we feel like just throwing it all away and walking away? Sometimes we stop trying even before start and other times we give up just before we are about to make that huge break-through. To keep trying be it at work or in a relationship does not necessarily mean allowing yourself to feel devalued or trampled.  But you need to evaluate options of achieving your end goal and change the course or methods to fulfill the same.

 10 Reasons Why You Should Not Give Up 

1. Choices – there are always possibilities and sometimes we get so frozen by what we choose to see that we block ourselves from looking at other alternatives.

2. Inspirers – every time you feel like giving up, be inspired by people who have achieved their dreams despite the odds – e.g. The man who lost his legs as a child scales Kilimanjaro with hands.

3. Failure – we allow failures and rejections during the course of our journey to become our self-limiting beliefs. However there is no one right path. What may have worked for me may not work for you and vice versa.  Success is not achieved in a day.

4. Mindset – we need to learn from our mistakes rather than just fold and walk away. Choose to walk away from the methods that have nor worked rather than away from your ultimate passion or goal.

5. Believe – we allow our surroundings to control us. We live in moments and many times allow that to dictate our beliefs and value systems. What has helped me in some of my vulnerable moments is to believe in myself, and be strong as difficult as it may be.

6. People who matter – accept critique to improve but don’t allow negative attitudes and haters to surround your life and dictate what you do. Learn to stay with people who challenge you but yet support you and care for you.

7. Evolve – always have a questioning mind. Ask yourself is that the best method, what are the options, if I started on a clean sheet of paper would I still look at the same options or choose something completely different.

8. Innovate – Our mind plays games and we need to control our mind rather than the other way around.  You may need to take the lead from someone else who has done it before. Listen to their success story and determine which of those you could apply to yourself.  Don’t reinvent the wheel but innovate on previous experiences where necessary.

9. Change – you should not be stuck by the alternatives that you have chosen.  Embrace change to the pathway to get to where you want to be.

10. Be your own friend – No one in the world is going to look at you if you are going to be miserable. Be your own best friend and be an optimist.

So Why You Should Not Give Up…

I’ve always been inspired by Pema Chodron and her thoughts…I quote.. “Every time we are willing to let go at the end of the out-breath, that’s fundamentally renunciation: learning how to let go of holding on and holding back”.

“The river flows rapidly down the mountain, and then all of a sudden it gets blocked with big boulders and lots of trees. The water can’t go any farther, even though it has tremendous force and forward energy. It just gets block there. That’s what happens with us too; we get blocked like that. Letting go at the end of the out-breath, letting the thoughts go, is like moving one of those boulders away so that the water can keep flowing, so that our energy and our life force can keep evolving and moving forward. We don’t, out of fear of the unknown, have to put up these blocks, these dams, that basically say no to life and to feeling life…Link

We hurt ourselves the most by giving up. We live but once and you and I have a calling in life… why give up?

For  Inspiration… Watch the Movie 127 Hours 

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