Little Things That Matter

Learn From The Past, Live The Present and Have An Open Mind to Face Tomorrow

Archives for April 2012

Do You Value Trust?

By Leave a Comment

I’m not upset that you lied to me, I’m upset that from now on I can’t believe you.” ― Friedrich Nietzsche.

Did you know that Trust is an important part of every fraction of a second of our lives,  in all we do and in the way we conduct ourselves. And yet many a time we undermine the value of Trust and may take it for granted.

A strong foundation of any human relationship is based on Trust. Without Trust, life becomes lonely. Trust is what allows us to have meaningful relationships with other people. Trust is knowing that you will do the same thing irrespective of whether someone is looking at you or not.

When one is Trusted there is a feeling of belonging, safety, and it appeals to the soul. Once the Trust is broken, I believe it is worse than fixing a broken mirror, because the relationship never comes back to the sanctity it originally carried.

Do we really use Trust in every walk of our life?

1. Child & Parent – When a child first learns to climb up and decides to take  a leap from the chair or table confidently into the hands of his/her Mother’s or father’s extended hands, there is immense trust in that act.

2. Spouse – no marriage can last unless there is Trust between the husband and wife.

3. Friend – when you Trust a person as a friend, and you confide in that person you trust that this friend will not harm you or hurt you or tease you or misuse the information you have shared. Good friendship is based on trust, respect and love.  Friendship will crumble once the trust breaks.

4. Siblings –  Trust is imperative to a good relationship between siblings.

5. Life – Have you realized that when you hire a taxi, you trust the taxi driver to take you to your destination, charge no more than the fare indicated by the taxi meter and at the end of the journey, you trust the driver to return the change. Trust is what it takes when you open a bank account, when you walk into a shop to buy something, or  eat at a Restaurant.

6. Start-ups – As a Start-up Entrepreneur you face a tough time to convince people of your vision,not because you don’t have an appetite for hard work. But as a Startup, there is a deficit of Trust. It takes time to earn the same and these days it is probably even more difficult because there are one too many who take you for a ride.

7. Trust Yourself – If you don’t then no one else will. You are your best friend and need to believe in yourself.

How does Trust help? 

1. At the work place – When I’m trusted, I’m motivated to do even better and take on new challenges and explore the path not taken.

2. Trust builds loyalty without bonds in day-to-day life.

3. Trust is about authenticity and  helps to build a rapport.

4. Trust is about reliability and consistency and walking that path in every walk of life.

Life continually evolves. We’re constantly moving into new experiences, new possibilities. Life is a flux and the solace we find is the Trust we place on our relationships and that placed on us.

Life becomes joyful when we remain open to the constant flow and ride freely with it. We thus need to learn to Trust.

What does Trust mean to you?  Please share your views in the comments section. Thank you

Image Source

7 Elements of Empathy

By 1 Comment

You have had a down and out day and the events of the day are still unfolding and the people you have come across during some of those vulnerable moments makes you feel that the world can be a punishing place. You feel unsafe to expose your feelings to others during some of those moments.

You almost feel you are falling apart, and you need your feelings to be met with love,  understanding and acceptance without judgement.

What are you looking for in such an impasse ?

Isn’t that Empathy?

Empathy is the ability of putting oneself into the mental shoes of another person to mirror connect and understand the emotions and feelings (joy or sadness)  experienced by that person at that moment in time.

Empathy involves 7 elements in my view

1. Emotional intelligence is the cognitive ability involving traits and social skills that facilitate interpersonal behavior. It involves understanding emotions including non verbal signals, body language and facial expressions. Responding appropriately to the emotions of others is key to facilitating insight.

2. Mindset – Staying human and having the right attitude to connect to another person at that moment when they need you the most.

3. Present – You are present and in the now.  It is not about the past or future but being aware about another person’s feeling at that moment.

4. Attention – Demonstrate your interest in the person through your body language, facial expression, and gestures to encourage someone to continue speaking. “Give whatever you are doing and whoever you are with the gift of your attention” ~Jim Rohn

5. To Listen – You listen to understand rather than respond.  Sometimes, in order to elicit more of a response from the other party, you need to pause and say nothing.

6. Help Encourage – Use supportive comments to get someone to continue to open up. Gestures like nodding your head, appropriate facial expressions, eye contact can accompany, “I see,” “Really,” or “Oh no” to provide the necessary encouragement for the person to continue to release the emotional turmoil they are going through.

7. You Recognize Feelings:  Feelings reveal critical aspects of what is important to a person.  Identifying an impasse by Saying, “I see that you are angry” or “I am sorry but something seems to be upsetting you,” are ways you can bring someone’s feelings out into the open.

In Summary, by empathizing you show that you care, you are listening and you are concerned of the other person’s ideas, feelings and how it has impacted the other’s perception.

Do you have any experiences to share or  views on what you think is Empathy?  Please feel free to comment. Thank you.

Image 1 Source 

Image 2 Source 

Image 3 Source

How To Listen – 7 Simple Tips

By 8 Comments

“You have to learn to listen and listen to learn” ~unknown

I was with a friend of mine, the other day, having a cup of coffee and when she asked me about my travel plans for the year, I started talking to her about some of my immediate travel plans. I suddenly realized she wasn’t paying attention. She was busy looking at her iPhone, typing away on Twitter. Though she kept an occasional eye contact with me, her mind was elsewhere. She was hearing but not listening.

We often face such situations in our daily life amongst friends, family and also at the work place in meetings and casual conversations.

One of the key elements of Communication  is to listen attentively so as to give expanding space for the talker’s expression and whenever possible validate the meaning conveyed by the talker. The act of not listening indicates a complete disinterest in and lack of focus in what the talker believes to be important.

Key in listening is “Give out what you most want to come back.”

 ― Robin S. Sharma, The Greatness Guide: Powerful Secrets for Getting to World Class 

As a follow-up to my earlier post on “The Art of Listening, following are some of the tips that I use to be an effective listener.

1. Body language – When I’m sitting across listening to a person, I must listen with not only my ears but also 

my eyes and heart.  It is important to listen not only to the words but also the tone of the voice.  This will enable us to listen to the Why and not just the What. Listening with the eyes by observing the body language of the talker and listening with the heart to feel and empathize with the talker is necessary to make the connection.  Till you listen to the emotions that the other party is displaying, you cannot empathize.

2. Listen to understand – most of us listen to respond rather than to understand. Any conversation should facilitate leaving more than enough space and time for the other party to think, feel, formulate ideas, elaborate and discover a complete expression of his or her concerns or point of view.

3. Paraphrase – this is one of my favorites. Paraphrasing helps to demonstrate that you have heard what was said and also indicates that you are interested.  Paraphrasing can be done by way of questions or statements, depending on the situation. I find asking questions such as ” would you mind clarifying what you mean by that” or ” what could be your next step” useful.  Some of these questions helps to create the trust and holding environment in that relationship.

4. Silence – Attentive welcoming vacuum or silence.  Listening is not all about complete silence but using the

latter to provide a larger receptacle for the talker to unload, model and remodel volunteered personal thoughts, feelings and motivations.  The latter works well not only in coaching and counseling sessions but also in any situation of emotional outbursts.

5. Listen without filters and judgement –  many times when we are in a conversation many of us meander

away in our own thoughts and go on a journey of our own experiences.  I can only understand if I listen attentively without filtering through an intellectual, conceptual, emotional, personal, technical framework.

6. Listening and Looking – Making an eye contact is an integral part of any conversation.  There is absolutely

no point in engaging someone in a conversation if you are not going to be present both physically and mentally.  I have seen many people, instead of making an eye contact during a conversation, scanning the surroundings or the room to determine if they know someone else. The kind of attitude displayed during a conversation is again a key element of listening.

 7. Email communication – you may be wondering what has email got to do with listening. Have you been in situations where you have sent an email to someone and have been waiting for a response. In today’s world where communication has taken so many forms, I believe that for any relevant email that each of us receive, it is a courtesy to reply to that email immediately or at the bare minimum acknowledge, so that the sender knows that he or she has got your attention.

You don’t need to be leader to be an effective listener. Any human being who wants to be listened to will give another the same chance.

Would you like to add any other points to How To Listen Effectively. Please share in the Comments Section below. Thank you.

Image Source 1

Image Source 3

Image Source 4