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Archives for December 2012

Leadership Qualities – Who Am I?

22 December 2012 By Lalita Raman Leave a Comment

 

Don’t wait for something outside of yourself to make you happy.  ~ E. Nightingale

Who Are You ? 

How many times have you been asked this question ? How many times have you asked this question of others? The typical answer that you get or give is that I’m an entrepreneur, investment banker, broker, sales director, CEO & Chairman of XXX Ltd., journalist, a rich man’s son or daughter with a name thrown in…  When we are born, most of us are given a suitcase full of standards, acceptable behavior, things to learn,values & a whole load of do’s and don’ts. As we grow and progress in life we keep adding or throwing away some contents of this suitcase. Each of us thus become a product of the choices we have made or that we have consciously decided not to make.

Since childhood, we have our dreams and we want to make them a reality. Part of these dreams is about what we become and that results in the career we choose.  However, many of us realize either early on or mid-life that the chosen career path is not one we enjoy or one that is necessarily nourishing to our soul.  Sometimes, you are also given a rude shock when you are asked to leave the company.  When life throws these challenges, you ask yourself “Who Am I”? You have always associated yourself with a role, a role of a CEO or chef but when life takes a sudden turn and you are not in that role for a period in time or when you are considering changing your career, you struggle to determine who you are?

Let me give you another example, a woman who becomes a mother and gives herself in being a mother feels a vacuum when her children grow up and move away to follow their own dreams. Each of us associate ourselves with being a sister, a father, a wife, a mother and many other roles played in our personal lives or organization or in our own business. These are all about Doing rather than Being.

Identity crisis comes about when roles no longer exist because of change in circumstances. The longest time you will ever live with someone is “Yourself” so it is imperative that each of us are able to answer the question “Who Am I.” This is an important question and it goes beyond one’s position, job, titles or status in society. These roles are “About You” but they don’t define you nor do they tell who you are, the person you are or the values you represent. Our choices determine who we are and who we will be. The decisions we make each day on every aspect that life presents us with, reveals who we are and what we are.

Yes you can choose to do all the best practices to make you the World’s Best Entrepreneur but what about the Being or To Be? How about being the world’s best entrepreneur in that I’ll be a thoughtful leader who helps others grow, develop and bring out their positive potential? You are the choices you make each day be it your reaction to something, or the people you choose to hang around with.  One’s environment plays a huge role in influencing who we are and the choice of the environment lies with each of us.  It is the festive and holiday season and each of us get to hear our share of Christmas carols and songs at shopping malls, at the gym, parties, restaurants.

I was at my gym for a Christmas Fitathon event last Saturday and as I was enjoying my working out, the song that was being played was Rudolph, The Red Nosed Reindeer. I personally like that song because it is quite peppy and cheers me up. This song got me thinking and I decided to explore a bit on Google to find out the story of Rudolph.  Bob May, the creator of Rudolph the Reindeer in some ways told his own story through Rudolph.  He was a misfit, an outcast, one who probably didn’t fit the single story stereotype. He had a tough childhood and he knew what it was to be different.

Story Links

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He created Rudolph to be different with his red shiny nose and he was always teased for how he looked.  What stood out to me in the story is that Rudolph recognized who he was and used his uniqueness to provide happiness and cheer to the children and many others around the world.

In all this, Bob May in his creation of Rudolph recognized who he was, and used his tenacity and imagination to please his child and at the same time millions around the world for centuries. He didn’t allow his role or his surroundings to pull him down and he worked on his strengths rather than focusing on his deficiencies.

I couldn’t have found a better summary of the Leadership Qualities in Rudolph and the following 7 points is an extract from  Rudolph: One of the Great Leaders of All Time!

“1. Rudolph’s story depicts him stepping up in the face of adversity. Without his willingness to do so, there would have been no leader and no Christmas.

2. Rudolph’s hoofed adventure distinguished him as a beacon of light–clearly identifying him as a leader.

3. Rudolph worked with the team despite his recognition (at least in song) that he was a star.

4. Rudolph surrounded himself with goal-oriented, hard-working reindeer.

5. Rudolph was smart; he was clever enough to survive delivering presents in the South despite having to do so during deer-hunting season!

6. Rudolph always maintained a positive attitude while leading the group.

7. Rudolph embraced his differences and turned them into strengths.”

Each of us can take a leaf out of Bob May’s or Rudolph’s qualities

What determines each of us ? Who Am I?

While this list is not exhaustive these are things I have learnt over the years what is most important to me and one I’m comfortable identifying myself with. Early this year, when I quit Corporate life to pursue a new career, a choice I consciously made, I suffered from an identity crisis and the transition from my role in the Corporate Life to what I do today made me want to put my thoughts of “Who Am I” on paper.

1. Being Compassionate

2. Being Gratuitous

3. Try to constantly renew, receive and reflect on life and my own actions and reactions.

4. Being led by my inner self and not by the external environment.

5. Listening so that I understand

6. Being humble

7. Learning from my mistakes

8. Asking the relevant questions

9. Being tolerant to myself and others especially when I’m frustrated

10.Not being afraid to say No or I don’t know when the situation demands

11. Making a difference each day

12. Learning to smile, to laugh, to let go and to forgive

13. Focusing on developing my strengths and that of others

14. Trusting oneself and letting go of self-limiting beliefs.

15. Being positive. Spreading the smile and act of kindness around in whatever I do and in whatever role I play in my daily life

Let me leave you with the Rudolph The Red Nosed Reindeer song

Merry Christmas to each of you and May the year 2013 be kind to each of us. Best Wishes. Lalita

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Filed Under: Character, Coaching, Lead From Within, Leadership & Personal Development, Life Tagged With: Bob May, Christmas, Christmas carol, compassionate, Forgive, Google, Gratuitous, Holidays, humility, laugh, lead from within, Rudolph, Rudolph the Red-Nosed Reindeer, Strengths

Top 5 Uses of “Powerful Questions”

16 December 2012 By Lalita Raman Leave a Comment

Understanding a question is half an answer – Socrates

How many times have you been confronted, during a presentation or at a meeting, with a question? A question that has made you think, engage you and pull you back into the conversation or dialogue where you might have lost focus.

In all forms of communication, one’s impact is most effective when we pay attention to the receipt of our influence.  Questions, in my view, allows one to listen and interject at the relevant time and get the other party engaged and excited about the conversation or the subject being discussed. In the relevant context, a question constructed and asked properly acts as a catalyst. Questioning skills deserve much more attention than they usually get.

Any question is relevant if asked in the right context and enables you to determine if you can continue to push forward, pull back or change your style.  The most important part of questions is that it should assist in keeping the parties in a dialogue engaged and enable you to influence someone’s behavior or thinking, latter especially useful in negotiations, coaching and mentoring.

Bottom line, questions enables you to think, create and enhance trust and strengthens communication amongst a team, and between two people.  Managers instead of telling one of their subordinates to get something done and not seeing results might do well by asking the right questions. Try it, and the results will amaze you.

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Filed Under: Coaching, Leadership & Personal Development, Life, Sales Leadership Tagged With: Business Coaching, coaching, Commitment, Executive and Leadership Coaching, goals, lead from within, Leader, Leadership, Managers, mentors, negotiation, Powerful, Questions, tools

The Power Of “MINDFULNESS”

9 December 2012 By Lalita Raman 4 Comments

You must have had manic days where you have no time to drink water or take a deep breadth, when you have a million things to do and yet get pulled in different directions.  Some of the moments on these days can be those of elation, anger, sadness, exasperation, exuberance and sheer exhaustion.

Life throws many a challenge and it is entirely up to each of us on the choices we make. In today’s rat race, we forget many times that success linked to external factors creates a vacuum and our soul is restless.

With all the pressures we face in our day-to-day lives, we find it difficult to find the right equilibrium between our short-term financial goals and long-term calling.  Many of us become human doers rather than a human being.

Many of you have heard of mindfulness and probably practice it.  What is mindfulness? Is there some magic formula? Does one have to attain the state of nirvana? Is it about sitting in meditation on a daily basis?

Key to mindfulness is be aware and conscious of what you are doing and give your fullest to that moment in heart and soul.  If you can stay grounded and authentic, face new challenges daringly and with humility and be at peace with the present, that is mindfulness.

10 Keys To Mindfulness

  1. Is it just about sitting in a corner and meditating I think not. It is anything you choose to do with clarity and a deeper understanding. It is about being present in whatever you are doing and being aware of your presence and ways every action of yours would impact others.
  2. Being conscious of your values no matter what you do, you lead with your values and from your inner self.
  3. Are you giving the attention of your time ? Give your full focus in whatever you are doing be it working out, having a dialogue with somebody, or listening to someone.  Staying focused without allowing your thoughts to wander.
  4. What is my inner talk ? to journal and reflect on one’s day while walking or hiking or even whilst just being, enables clarity.
  5. Am I whole-hearted about in every thing I do? being involved in mind, body and soul in whatever we are engaged in at that moment in time? The ability to give our whole and undivided attention to those that I care about.
  6. Can I go on a journey inside ? Ability to be silent and quiet in the frenetic lives that most of us lead. To be comfortable with the silence within you where there is serenity and nothing awkward or nothing to fight or argue about. A place where your mind is at rest and you are comfortable with the silence and the solitude and one that gives you clarity and peace.
  7. Am I Being in the now to me this does not mean forgetting the past. I look at it as using experiences in the past and leveraging on the strength that it has given me to deal with the now. We are what we are today as a result of our life experiences and we should take a leaf of every experience that has made us who we are today and leverage of it to deal with what life has to offer us.
  8. Am I planting a seed for my future  every moment is a choice and each of these choices paves the next moment and several such moments in our journey of life.
  9. Am I human ? In that I am grateful for what I have, gratuitous to others, realistically optimistic, not do unto others what I would not to self
  10. Am I courageous and willing to try? Belief in self and not have the inner critique and fears pull me down.

Various studies and research have shown that mindfulness meditation significantly improves the effects on brain and immune function. It has positive effects on physical health, emotional control, sleep control, coping styles, anxiety and concentration.

Research and studies have also shown that we’re often happiest when we’re lost in “The Moment”. The more we allow our mind to wander and control us the more lost we are and chances of being less happy.

There is always peace and serenity within us and it is only a matter of finding it in our solace.

References

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Filed Under: Character, Coaching, Habits, Health, Lead From Within, Life Tagged With: coaching, courage, fear, future, Human, inner-self, journey, Life Coaching, meditation, mindfulness, self, Values.

Customer Service Excellence – 11 Key Questions

3 December 2012 By Lalita Raman Leave a Comment

Value Added Service

You decide to go to a restaurant with some friends for dinner. This restaurant prides itself in impeccable customer service, excellent delicacies, a new menu every week and the freshness of the dishes they serve. You look at the menu and decide on some dishes. You have some diet restrictions and request of the restaurant manager to serve you a salad without some items.  The restaurant manager refuses and tells you that the dishes have to be ordered as they are.  This is an expensive restaurant and you are not pleased and swear never to go back. On the other hand, now imagine a restaurant where the menu is simple, has limited variety but again prides itself in almost similar qualities as the first. However they are willing to be flexible and in terms of price is almost equally priced as the first one.

  • Which one would you go back to
  • Where do you see a value added service
  • Where do you think the price is justified
  • Who is actually walking the talk
Does pricey always mean value? The same dynamics of value creation can be extended to a sales role in any industry. In every sale, in every field if you have no real intention of creating value for your customer, then you aren’t selling. In selling and marketing you need to lead with your value and not your rates. You need to make it meaningful in that you create a better outcome for your clients.
When you say you add value to your clients in any organization it would imply adding value from an operational, functional view, and results in adding wealth to the overall business goal and this goal is in alignment with what your client needs. Are you listening to where you can add value for clients when you ask of a new client as to how they would like to be serviced?

There is a school of thought that most things are commoditized and yes over time if you don’t create your niche or add value, it’s easy to be a price taker than price maker. However everything can be differentiated, personalized, and there are opportunities to value price your services. The key is Customer Service Excellence (CSE) and all that goes with that. Developing CSE is an intangible, intellectual resource. You can take your clients as far you have gone yourself. They are probably looking for their better selves in you. YOU thus need to have that Edge. You need to create that value and walk your talk that you create value worth paying for.

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Filed Under: Coaching, Customer Service and Sales, Sales Leadership Tagged With: coaching, customer, Fergal Quinn, lead from within, Leadership, sales, sales coaching, value, Value added service

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