Little Things That Matter

Learn From The Past, Live The Present and Have An Open Mind to Face Tomorrow

Are You Ready To Unplug, Detach, Step Away from FOMO and Connect?

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Last Wednesday, I was speaking at the British Chamber of Commerce. The event was held at the British Consulate and for security reasons, they don’t allow any electronic devices during the event. For all those entering as visitors to the building, you are required to surrender all electronic equipment at the security. In fact, as a speaker you appreciate this because you get the undivided attention and engagement of the audience. It so happened, I forgot my iPhone on that day and realized only when I arrived at the venue. I didn’t allow that to bother me, I instead felt relieved that I didn’t have to bother giving my phone and worry about its safety since their locker will hold old models of iPhones or Samsung not the iPad, or the iPhone 6 or 6 plus or the latest Samsung 6 or a laptop.

The event ran for 90 minutes and after that I had to meet a colleague and friend of mine to discuss a workshop that we were going to deliver together. I rely on my phone to do almost 95% of my work from notes, reminders, calendars, documents, blog, and emails to other basic things that a phone is used for.

In discussions with her, I was missing my phone because I could not refer to the notes I had made nor was I able to jot down the quick discussion points.

At that time, I thought to myself … Surely I can rely on my memory to discuss the relevant points and I can jot down important points if necessary on a piece of paper.

Not having my phone initially made me feel handicapped and on the return to my office by bus, I definitely missed my phone, because I read books from my iPhone.

But once I told myself, let me be in this moment, I realized that I can live without it and the world is not coming to an end.

How many of us are victims of our mobile device? Do we constantly check our mobile and use that as an excuse to not connect with people who are in front of us?

In meetings, just because it is boring how many times have you picked up your mobile and tapped away messages on it, as if your response can’t wait?

As a leader, are you using your mobile

→as a way of pretending to be busy?
→with the fear of missing out?
→because you are bored
→to be constantly in the midst of things
→to be hands on
→to feel wanted

And if you are doing this, are you missing out from being a genuine leader that involves these key traits?

1. To appreciate

We appreciate you. A simple yet powerful morale booster. This statement speaks directly to the person or members of your team. This combined with evidence to support why they are being appreciated is even better.

2. You Matter

As human beings, we like attention irrespective of whether you are an extrovert or introvert. Each one of us like to be made to feel that we matter.

3. How can I help you ?

Instead of telling someone in your team, something needs to be done and not bothering to ask why they were not able to get to their goal, try something different – let’s work on achieving this and how can I help you?

4. Thank you

Silent #gratitude is as good as no gratitude. #appreciation #peopleskills #littlethingsthatmatter

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A genuine #thankyou goes a long way in connecting with others and making them feel #appreciated.

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5. To Show Up

Are you showing up fully for yourself and for the team you lead? If you are not mindful and present as a leader, it is unlikely you will be an inspiration to others.

6. To Listen

#Listen because that is the only way you’ll #understand and #empathize

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Your observation and listening skills will enable you to connect in a more meaningful way to your team members. 

The best #gift you can give someone is your #time and your undivided #attention.

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7. To Communicate and Connect

Are you being an impactful communicator no matter the medium? Do you make an effort to connect and know those in your team and around you? Be there for others through adversities and good times.

Connect with your team and people who matter. Don’t forget to acknowledge somebody who is in front of you because you are busy with your mobile.

There is a time and place for everything. Use it appropriately. #leadfromwithin #respect #peopleskills #courtesy

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Questions to Reflect

⇒What are some of the ways you can connect with people?
⇒How do you engage with your team members?
⇒How do you lead by example?
⇒What are some of the values you are building in your organization?

For one-on-one coaching, workshops, training, group coaching and/or speaking, let’s connect.

Top 10 Courtesies To Show Your Humanity

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On my way to work the other day, I saw a vehicle which had “Boston University” written in bold red color right next to the license plate. I wondered why they would have that sign displayed on the car. I couldn’t help think if it was a display of insecurity, high handed-ness or was it just being boastful and a display of titles.

Looking at this vehicle with the sign of “Boston University” displayed brought back memories of an incident while I was working with one of the organizations. A gentleman from one of our overseas office stands by my desk, throws his business card, taps my desk and says do you know who I am? I was irritated at the disrespect and lack of courtesy he showed. I turned around and remarked, sorry you are disturbing me and I don’t know who you are, would you care to introduce yourself? He again taps on his business card and says he is the head of sales…..

You don’t need a title to be a #leader. #leadership #leadfromwithin #peopleskills

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You don’t need a set of qualifications and titles next to your name to show who you are. In fact the more you display your titles, the more you are possibly conveying the wrong message to your audience.

What are the simple courtesies that you need to remember in order to relate to another person or influence the other person positively?

1. Say “thank you”, “please”, ‘you’re welcome”, “sorry”, “may I” …

These are simple words yet have a long-lasting impact when used with sincerity and genuineness. Use them often and mean it when you say it.

2. Acknowledge

Would you like to be ignored? If not, why would you not want to return phone calls or acknowledge emails from your colleagues or friends? If you think “you matter”, so do others. There is nothing worse than ignoring somebody with your silence by way of not returning phone calls or responding to emails.

3. Be Kind

Throwing a business card or exchanging business cards (as much as it may be a habit from so-called culture) is not the way to get to know someone or introduce yourself or to start a relationship. Life is short and it is not Tories or business cards that matter. Find ways to be kind in the way you strike, build or continue a relationship.

4. Committed To Your Word

Talking your talk is important and don’t forget that walking your talk is imperative. You may be a good marketer and have the gift of gab but finally your true colors will be known when you are not committed to your word. Your word is you and represents your brand.

5. Words of Encouragement

Empower yourself and others through your words of support and encouragement. Praise every improvement that you have observed in somebody and make them feel appreciated and important because they deserve it.

6. Silence

There is a time to be silent and a time to speak up. Know the appropriateness of the moment. Don’t throw your weight around with your titles and inappropriate actions and words.

7. Ask Questions

By asking relevant and appropriate questions you can strike a chord with somebody. Asking is better than telling. By giving orders, you aren’t going to get further in any relationship.

8. Value of Your Time

Time once lost can never be gained back. You snooze, you lose. I find it amazing when people don’t respect punctuality. Emergencies happen but not on a regular basis.

Show #courtesy for other’s #time by showing up on time and making it well it’s worth. #life #leadfromwithin

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9. Listen

The best #gift you can give someone is your #time and undivided attention. #leadfromwithin #life #courtesy

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If you are in a conversation with someone, be in the moment and listen. There is no use listening selectively or pretending to listen. 

#Listen with your #heart and listen to understand. #leadfromwithin #leadership #EI #communication #peopleskills

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10. Let Go

Give in and let go because sometimes that may be better for yourself and others. This is probably one of the most difficult to implement every time. Self –awareness via gentle reminders to yourself helps you to let go.

People may forget whom a business card belongs to or your titles but they will never forget how you made them feel. Take the responsibility to make people feel valued and important in your interactions because they matter and you matter. Inspire and lead by example and with your actions.

For Coaching, Speaking, Training let’s connect.

Where’s The Respect, Courtesy and Professionalism Gone?

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Excuse me, may I get something from my locker. I will be real quick. That was the voice I heard behind me at the ladies changing room at the gym today. That was music to my ears. I immediately moved, smiled and acknowledged the grace and sweetness with which this lady had spoken. I thanked her for her courtesy. Hearing my comment another lady from the far end remarked, OMG, you are so right. One rarely gets to hear a true form of apology or gratitude or excuse me these days. On her way out she apologized to me saying, I couldn’t help making that remark. I smiled and told her that she made a valid observation and there was no need to be apologetic and I thanked her for her support.

While it takes only a few words to make someone’s day, words poorly chosen have the inordinate power to start an argument, spoil someone’s day, destroy relationships, lead to arguments, and cause embarrassment. 

Three simple words “Sorry”, “Thank you”, “Please” have the immense potential to empower your communication, build rapport and enhance relationships when used with the proper tone and intention.

I say proper tone and intention because I have been at the receiving end of “sorry” with absolutely no apology intended. A week back, I suddenly get a jolt in my elbow and before I could even recover from my excruciating pain, this man says sorry and again rudely steps his shoes over my feet and my toe nail comes off. He doesn’t bother saying sorry and he marches off pretending to be unaware of what he had done. I come across similar types of behavior in the elevators of building, at offices and also at the gym. I take the example of the gym many times because to me a gym is where you go to work out, get healthy and in turn build your endurance. That means over time you should adopt the right attitude no matter the tearing hurry you may be in. If you cannot be courteous and ride over your challenges at the gym, what is the point in going for a workout?

Isn’t life similar to the gym? Because life is presenting you with some unnerving moments doesn’t mean you have the right to stomp over somebody else with your attitude and actions.

Yet in today’s so-called well-connected digital and fast paced world that we live in, we care more about speed with which we achieve results instead of the quality. Yes… We are dealing with multi tasks and juggling with many issues at the same time. We are hard pressed for time, yet by no means does that give us the right to behave aggressively or arrogantly to one another. Just because we sit behind computers trying to build rapport and relationships, it doesn’t mean we throw etiquette, courtesy and respect out of the window.

When did any of us stop appreciating courtesy or an apology? If the answer is never, why has “I’m sorry” changed to “I’m sorry but” or I appreciate what you are saying morphed into “I appreciate what you are saying, however “

Why have we become so stingy in being appreciative of something that somebody has done or acknowledging somebody’s email?

I find it appalling when people write so many blogs on leadership and yet when you interact with some of them, they seem to be lacking the courtesy to acknowledge or be thankful.

Communication is complete only if the words are expressed in a tone and manner that is congruent to what the words mean. Silent gratitude and apologies are no good.

Words are an important part of our communication but when there is in-congruency between the words, body language and tone, we pay more attention to the non verbal. Research by Albert Mehrabian has indicated that in cases where we are incongruent, we give

7% of meaning in the words that are spoken.
38% of meaning is paralinguistic (the tone).
55% of meaning is in facial expression.

In the world of chats, IM, hangouts and every other form of digital media which we live in, we forget to frame our thoughts and words. We don’t take time to acknowledge emails, messages, tweets, chats and we say things without recognizing the impact of our words or cryptic one word responses.

Would you shrink in your status or size if you said a genuine sorry or please or Thank you.

Would you downgrade yourself if you acknowledged somebody?

Would you belittle yourself if you showed gratitude or appreciated someone for a job well done? Click To Tweet

Effective communication starts with your feelings, your thoughts and the attitude you take to every situation. Click To Tweet. It is these thoughts that translates into words, body language and tone in your voice. Are they congruent? Are they effective?

Are you leading by example in the way you communicate? Click To Tweet

For Coaching, Speaking or Training let’s connect.

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Don’t Take LIFE For Granted

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Photo Credits : Lalita Raman

Photo Credits : Lalita Raman

This is one of the Human Relation Principles of Dale Carnegie.  The simplicity of this statement is complex in itself.  It is one of the most difficult to practice especially when things go wrong, you are experiencing a down and out day, and many moments in your life is filled with chaos, suffering and adversities.
Take for instance, when a customer service doesn’t take action and keeps saying sorry for the inconvenience caused and yet doesn’t show any signs of resolving the issue, most of our reaction is to criticize and get angry. There are many such similar events in our life when our patience is tested and we either complain or criticize.
If you observe, we criticize, condemn or complain not only about others but also ourselves.
How many times have you chided yourself ?
It is good to vent out, to seek improvement but we need to be thankful in life.
Three years back, after finishing my boot camp, whilst getting down some stairs on my way home, I fell down and fractured my ankle. I realized, how much I missed walking normally, how much I used and needed my ankle.  I have had many injuries and accidents and each of these have taught me the importance of that part of the body that I have injured.  Isn’t many aspects of our life, our relationships and the moments in our life similar? Do you take time to appreciate something when you have it or Do you realize the importance of something or someone after you don’t have it?
Life’s path is uncertain and yes we make choices and take chances but no matter how much we plan, not everything goes as per our plans. One way to reduce complaining is not to take life and the little things in life for granted
1. Thank you, please, sorry from the heart are three simple yet effective words. Make a difference by using these words as often as possible in a meaningful way. This applies in real life and on interactions in Social Media.
2. Take count of what you have in life and appreciate that.  Your health, your job, your family, your house and everything life has offered. Remember, there are many people who don’t have many things that you have.
3.  If challenges are what life has thrown at you, learn to see the positivity in those challenges and derive strength brick by brick.
4. If some relationships have turned sour, be thankful of the lessons that it has taught you.  Don’t take your relationships with family or friends for granted. No one is perfect. Communicate, clarify, listen, empathize, apologize because without these no relationship can last.
5. In every pain, sudden loss, and mishaps that occur  as difficult as it may be, learn to appreciate the lessons it has taught you.
Be thankful of every moment and every breath you take. Life lived in negativity, sarcasm and criticism is one of vain and a vicious circle. You can go to the spa, the mountains, the chalets and yet you will not find inner peace. Live in positivity, vent out, let go and make the journey of life your friend and find inner peace.
Extract from Dale Carnegie, How to Win Friends and Influence People “Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do.  That’s a lot more profitable and intriguing than criticism, and it breeds sympathy, tolerance and kindness. “To know is to forgive all”.
As Dr Johnson said : “God himself, sir does not propose to judge man until the end of his days.” Why should you and I ?
Learn to be kind to yourself and others. Live life in compassion and gratitude.

On This Father’s Day, a small note of “Thank you”

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Lalita Raman

Lalita Raman

I’ve had the great fortune of growing up with a friend, a mentor who is none else than my Dad. My dad is special to me and my appreciation of him has grown over the years. There is not a moment, I hesitate to share what I have to say with my dad and I think this has been possible only because of the space he has always given in our relationship.

He has always lived his values of integrity, discipline, hard work, empathy and love. He has always encouraged my sister and I to be independent, follow our dreams and to believe in ourself.

Life lessons I have learnt from my dad

1.You are your word and always honor your word.
2.If in doubt, ask questions. Communicate and clarify even in situations of conflict.
3.No matter how bad the situation may be, there is a learning from each of those.
4.Treat people with respect and love.
5.Learn, unlearn, relearn and share.
6.Your inner conscience is your guide and to take the journey within is something I have learnt from my parents.
7.Emotions is an essential part of my life and I need to be emotionally aware and express myself.
8. I have grown up in an environment of healthy discussions, debates and analysis be it of books, movies, TV shows or an incident in our daily lives.
9. Family is very important and always make time for your family.
10. Never be in debt and never borrow.
11. I have the power of choice and I have to face the music of my choices.
12. To live within my means and that my behavior and actions needs to reflect my values.
13. To be ambitious but in chasing my dreams and passion, I should not forget to be gratuitous.
14. To be confident of myself, proud of my achievements but never to un-friend humility.
15. To derive strength in every challenge that I face in life and to be an optimist.

My dad has always loved, cared and looked out for me. He has always understood me, listened, empathized and no amount of words will ever be able to articulate the wonderful Dad that I have.

Why Say “Thank You”

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Thanksgiving Day is a national holiday celebrated primarily in the United States and Canada. Several other places around the world observe similar celebrations. It is celebrated on the fourth Thursday of November in the United States and on the second Monday of October in Canada. Thanksgiving has its historical roots in religious traditions, but today is celebrated in a more secular manner.
 
The purpose of Thanksgiving is to reflect on everything that we have to be thankful for, be it health, family, food, friends, material possessions, overall happiness and success.

Do we need to Thank only on Thanksgiving Day or make that a part and parcel of our daily life ? I think this day serves as a good reminder that “thankfulness” and “appreciation” are important behaviors that need to be fostered as part of our day-to-day life.

“God gave you a gift of 86,400 seconds today. Have you used one to say “thank you?” William Arthur Ward
Thank you is the two most important words that each of us should never forget to use. Saying Thank you from the heart and with sincerity to another makes a world of difference. It is an expression of sense of gratitude, an acknowledgement, a recognition of someone’s worthwhile contributions, a sense of motivation and encouragement for the receiver.
 
Why Say Thank you ?
 
  1. Feeling grateful and expressing gratitude Even on the most down days, we need to learn to make Thank you a part of our day. Saying Thank You for our meals, for another day that has dawned on us, for our hands, eyes, feet, legs, and every part of our body.  Every little thing matters and having a sense of gratitude that life has offered each of us allows us to fill our life with love and appreciation.
  2. A sense of motivation within an organization – it is a simple and elegant form of recognizing somebody within an organization for their effort and contribution.
  3. Not having something – I’m very accident prone and every time I hurt my toe or finger or elbow, I realize the importance of each and every toe in my feet or the relevant body part. When everything is fine and functioning one tends to take the use of each part of our body for granted. However mishaps and accidents are gentle reminders of how important each part of our body is.
  4. Saying a sincere thank you helps us to become congruent. Congruence between our values, ethics and what we say, do and how we live. Don’t block the feeling to be sincere and shower the praise or gratitude or appreciation on some one else.
  5. What we focus grows – many cultures especially in Asia probably don’t grow up with saying Thank you especially amongst near and dear family and friends. However, the more we practice, the more we feel grateful for, and that means we focus more on things we are grateful for. It forces us not to take things and people around us for granted.
  6. Fill your world with love – being grateful helps us to fill our lives and those around us with love and make the other person know they matter. We remind ourselves by the act of Thank You that every thing matters in our life.
  7. Because It Matters –  it matters to you, it matters to those around you. Spread the love peace and gratitude.
I would like to share with you, one of my favorite Thank you songs  
 

Thank you for taking the time to read this blog and sharing it. Please share your perspective on “Thank you” in the comments section below. Thank you.

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Top 5 Reasons to Show Gratitude

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Early this week I got chatting with one of my friends on Twitter ( @SusanMarie_NY).  The discussion started off on a quote by Bruce Lee and somewhere along the way we started discussing the quote by Aldous Huxley “Most human beings have an almost infinite capacity for taking things for granted.”

She mentioned about a day when she was feeling miserable waiting at the dentist for her turn and then her attention was suddenly caught by 5 children in wheelchairs being brought in by a school. She was thunderstruck that they were all so happy though they could not walk……

When you come across such meetings in life, don’t things automatically fall in perspective and you realize that we take many things for granted.

More often than not, many of us tend to moan about not having a good dress to wear for a party or not having enough time to be on Social Media or not liking the food since it quite didn’t match our expectation. But when we do so, have we ever asked ourselves what about those who wear torn clothes or have no clothes to wear or those who are fighting for life and or are in a vegetative state or those who have no food to eat.

When I travel, I learn not only about the city, the people, the culture but also realize how lucky I’m in many ways in the city I live in terms of the facilities and efficiency and remind myself I should stop complaining about the city I live in.

Gratitude, an act which we ever so often forget but need to keep it as part of our daily lives. Why Show Gratitude to people around us, things we have, people who care for us and many more..

1. Happiness – a heartfelt gratitude is pleasing to the soul. It reminds us of the positive things we have in our life.

2. Reminder – Many of us complain about Monday morning but have we ever thought there may be many who may not be seeing the Monday dawn. We complain about how stressful work is but what about those who have no work and struggling to find work to earn income. As I continued the conversation with my friend on Twitter, she mentioned something which brought tears to my eyes and I quote “When I begin to take things for granted, “I look at my arms and legs. I am serious.”

3. Peace  – when we pay gratitude to the little things – each day that dawns on us, our eyes, ears, nose, feet, legs, hands, we surround ourselves with peace. If you are at peace with yourself you will find serenity and peace at the world around you.

4. Stronger – life to any of us is never a bed of roses.  We face challenges, and some of these challenges could be nerve wrecking.  But if we allow oneself to step back and think how strong we became from the last daunting task, we will be thankful.  Let’s try to take every trial in life as an opportunity to get strong and be thankful that it makes us stronger.

5. Thank you – there is a God in each of us. Most of us believe in a higher power or God but have you ever realized that God could be in the form of a complete stranger who has helped you by holding the door open for you when your hands are full with loads of bags or someone who has pulled you back from getting knocked over by a vehicle whilst you were walking lost in your thoughts. Each of us have people in the form of parents, brothers, sisters, friends, acquaintances, spouse who care for us, support us and help us. A big Thank you to people who care goes a long way in making their day and makes you feel good.  On Twitter, many of us follow others and vice versa and we strike a relationship with many of them. They become friends and some of them we probably have not met to date in real life. Many of them take time from their day to connect, retweet your posts or some part of your time line and yet I find many who on account of the several followers don’t even bother to acknowledge. You don’t lose anything with a Thank you or a smile as a form of gratitude.

Life has its strange twists and turns but let’s not forget the simple Thank you, Sorry and other forms of gratitude. Make sure when you show gratitude, let it be from within and from your heart.

I know I often complain and moan about how hard my day is or when I have aches and pains but when I see people who are possibly worse than me and still smiling and take life with a positive attitude, I remind myself to smile and look up at what I’ve got in life.

Charity begins at home and let’s start with those who make a difference in our lives each day, who care for us by thanking them

“It is easy to love the people far away. It is not always easy to love those close to us. It is easier to give a cup of rice to relieve hunger than to relieve the loneliness and pain of someone unloved in our own home. Bring love into your home for this is where our love for each other must start” – Mother Teresa

Do you have any experiences of gratitude that you would like to share?

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