Understand | Little Things That Matter

Are You Ready To Unplug, Detach, Step Away from FOMO and Connect?

17 March 2015 By Lalita Raman Leave a Comment

Last Wednesday, I was speaking at the British Chamber of Commerce. The event was held at the British Consulate and for security reasons, they don’t allow any electronic devices during the event. For all those entering as visitors to the building, you are required to surrender all electronic equipment at the security. In fact, as a speaker you appreciate this because you get the undivided attention and engagement of the audience. It so happened, I forgot my iPhone on that day and realized only when I arrived at the venue. I didn’t allow that to bother me, I instead felt relieved that I didn’t have to bother giving my phone and worry about its safety since their locker will hold old models of iPhones or Samsung not the iPad, or the iPhone 6 or 6 plus or the latest Samsung 6 or a laptop.

The event ran for 90 minutes and after that I had to meet a colleague and friend of mine to discuss a workshop that we were going to deliver together. I rely on my phone to do almost 95% of my work from notes, reminders, calendars, documents, blog, and emails to other basic things that a phone is used for.

In discussions with her, I was missing my phone because I could not refer to the notes I had made nor was I able to jot down the quick discussion points.

At that time, I thought to myself … Surely I can rely on my memory to discuss the relevant points and I can jot down important points if necessary on a piece of paper.

Not having my phone initially made me feel handicapped and on the return to my office by bus, I definitely missed my phone, because I read books from my iPhone.

But once I told myself, let me be in this moment, I realized that I can live without it and the world is not coming to an end.

How many of us are victims of our mobile device? Do we constantly check our mobile and use that as an excuse to not connect with people who are in front of us?

In meetings, just because it is boring how many times have you picked up your mobile and tapped away messages on it, as if your response can’t wait?

As a leader, are you using your mobile

→as a way of pretending to be busy?
→with the fear of missing out?
→because you are bored
→to be constantly in the midst of things
→to be hands on
→to feel wanted

And if you are doing this, are you missing out from being a genuine leader that involves these key traits?

1. To appreciate

We appreciate you. A simple yet powerful morale booster. This statement speaks directly to the person or members of your team. This combined with evidence to support why they are being appreciated is even better.

2. You Matter

As human beings, we like attention irrespective of whether you are an extrovert or introvert. Each one of us like to be made to feel that we matter.

3. How can I help you ?

Instead of telling someone in your team, something needs to be done and not bothering to ask why they were not able to get to their goal, try something different – let’s work on achieving this and how can I help you?

4. Thank you

Silent #gratitude is as good as no gratitude. #appreciation #peopleskills #littlethingsthatmatter

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A genuine #thankyou goes a long way in connecting with others and making them feel #appreciated.

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5. To Show Up

Are you showing up fully for yourself and for the team you lead? If you are not mindful and present as a leader, it is unlikely you will be an inspiration to others.

6. To Listen

#Listen because that is the only way you’ll #understand and #empathize

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Your observation and listening skills will enable you to connect in a more meaningful way to your team members.

The best #gift you can give someone is your #time and your undivided #attention.

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7. To Communicate and Connect

Are you being an impactful communicator no matter the medium? Do you make an effort to connect and know those in your team and around you? Be there for others through adversities and good times.

Connect with your team and people who matter. Don’t forget to acknowledge somebody who is in front of you because you are busy with your mobile.

There is a time and place for everything. Use it appropriately. #leadfromwithin #respect #peopleskills #courtesy

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Questions to Reflect

⇒What are some of the ways you can connect with people?
⇒How do you engage with your team members?
⇒How do you lead by example?
⇒What are some of the values you are building in your organization?

For one-on-one coaching, workshops, training, group coaching and/or speaking, let’s connect.

Leadership And The Art Of Communication

3 December 2013 By Lalita Raman 12 Comments

Last week on Wednesday, I was attending a meeting and one of the conversations was about organizing events where we could bring out the best in Women and show diversity of women by getting those who practice it to share their experiences. Along with this, some of us were of the view that we should combine this talk with some fun, food and frolic. While this conversation was going on, I suggested that maybe we should consider a theme party and before I could finish my statement, I heard a woman who was dominating the meeting till then, cut me off by laughing and saying “oh God, no, I hate fancy dress parties”.

For a second or two I was upset but decided to smile. I smiled, because at that moment I had a flash of this particular extract from Pema Chodron’s quotes that I had read the day before.

“It’s not life that causes suffering, says Buddhist teacher Pema Chödrön, it’s our story about life—our interpretation—that causes so much distress. When we practice interrupting the story we’re telling ourselves, and learn to ride the wave of emotions that inevitably come up in life, we can find a new freedom and flexibility in the face of uncertainty and change.”

I shy away from networking meetings, especially those over drinks or lunch without a talk or event. One of the main reasons I’m uncomfortable with these type of networking events is that I find most people not wanting to have a proper conversation. Most, whom I encounter at such events are those who give you a fleeting glance whilst making an effort to talk to you. They are either too busy with their smart phones or scouting the room whilst pretending to talk to you or anyone else they meet in the room.

Last Thursday, I made a conscious effort to go to one of the Alumni networking events and whilst I was almost on my way out, I met a person with whom I had a long and meaningful conversation. This person appealed to me because he did not flash his ego or titles or business cards or his position in his company. We spoke about values, state of the world, differences and similarities in culture and how important it is to get fulfillment on a daily basis and how we can explore this path on a daily basis. When I suddenly looked at the watch, I realized that it was well past the time I had planned to leave. We started and ended on a high note.

I smiled and at that moment realized how important it is to be present. I remembered a quote From Start Where You Are: A Guide to Compassionate Living by Pema Chödrön, page 116, that made perfect sense to me, because I had experienced this whilst I was conversing with this person. “If we really want to communicate, we have to give up knowing what to do. When we come in with our agendas, they only block us from seeing the person in front of us. It’s best to drop our five-year plans and accept the awkward sinking feeling that we are entering a situation naked. We don’t know what will happen or what we’ll do.”

How many times do we enter a room and feel uncomfortable ?

What is the reason for this discomfort?

Yes, there are many times when many of us come into a conversation with pre conceived notions or agendas.

Some of these situations, where I am aware, yet find it difficult to go with a completely open mind is

– interviews
– business development meetings
– networking drink or lunch meetings with no event attached
– a meeting where negotiation is part of the agenda
– meeting someone for the first time as a potential client
– meeting people ahead or after a workshop, training or presentation.

Over the years, I have become less conscious in some of the above situations because I have consciously told myself and re-engineered my brain to go with an open mind. I have also realized that the more I go with a preset notion or the more apprehensive I have been, the less effective the conversation has been.

Communication happens best when there are no agendas and you allow the space to be filled with the flow. The flow can be silence, laughter, conversation, emotions, body language, facial expressions and everything that allows you to be who you are. A space that allows your soul to shine and where you are not interrupted, judged, criticized or expected to act in a particular way.

Whilst not every conversation in our day-to-day life may quite meet the above, why don’t we create that flow in every opportunity that we communicate in?

How do leaders communicate in the know?

by being flexible and adaptable
by facilitating empowering and engaging conversations
by listening to understand and not to respond
listening without bias or prejudice
listen to connect emotionally and intellectually and with empathy
give undivided attention to the person with whom you are having a conversation with.
a conversation is never one way though many behave in that fashion as was the lady in the meeting I attended on Wednesday. If you are a good communicator, you will initiate the conversation by taking genuine interest in others and what they have to say.
you reinforce and clarify. You are concise and you encourage others to talk not only by the words you use but also by your body language and facial expressions.

When have you experienced communication at its best?

How are you creating the space for being a great communicator?

“That we close down is not a problem. In fact, to become aware of when we so is an important part of the training. The first step in cultivating loving-kindness is to see when we are erecting barriers between ourselves and others. Unless we understand-in a non-judgmental way-that we are hardening our hearts, there is no possibility of dissolving that armor. Without dissolving the armor, the loving-kindness of bodhisattva is always held back. We are always obstructing our innate capacity to love without an agenda.” ~Pema Chodron

How are you ready to play?

What has inspired you in those you consider good communicators and leaders?

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The Art of Listening

11 May 2011 By Lalita Raman 4 Comments

“Many a man would rather you heard his story than granted his request.”—Phillip Stanhope, Earl of Chesterfield.

Each of us go through a lot of stress each day. Most of us start our day early, go to work, and we know each day that we need to get adequate sleep, we need to exercise, probably meet few friends, eat a meal, read, listen to music, make time for family & near and dear ones and how can we forget the need to keep up to date on social media. And there are many days where demands from work could be challenging.

Most of us have a stressful day, which could be good stress or bad stress. However there is a very thin line between good and bad stress. Many times it may be an innocent email or a response from someone or waiting in a traffic jam that sets the trigger for an outburst that is beyond our control. And we complain, we get irritable and that possibly sets a contagion effect on many around us.

But what is the most demanding feeling that most of us go through at a time when we are stressed and feel like we are about to breakdown. To be Listened?

What if at a vulnerable moment someone reached out to you in an act of generosity and listened to you or gave you a hug or volunteered to share your work, wouldn’t we feel nice?

1. Listen- To Listen without judgement, without competing and contributing. Just being there for somebody in heart and soul. True understanding lies in empathizing with the other’s person’s challenge.

I was at the Samaritans pre-selection course last Sunday and during the full day selection procedure, biggest take away for me was that we all can be Samaritans on a daily basis to our near and dear ones, and to our colleagues.

I respect the Samaritans for the service that they run, where they don’t know the caller and yet listen without any contributions or tipping the caller in the wrong way especially the vulnerable ones.

2. Empathize – We can acknowledge what each other is facing by just listening in and making sure that the other party knows that you understand that they are in a tough spot. Basically acknowledge that you hear what they are saying without contributing your opinion.

3. Help Out – Where the situation demands and you think you can help out, offer to help the person out no matter if this person is your spouse, friend or a colleague.

I know it made my day just being at the Samaritans pre-selection program. Think about a day when someone has listened to you and has made you feel good. Act of listening to another person makes the listener feel a sense of happiness.

We all can offer this on a daily basis especially in today’s world where we hide behind Social Media and chats. Let’s not lose the personal touch. The most basic of all human needs is to understand and be understood. The best way to understand someone is to listen.

“Effective listeners remember that “words have no meaning – people have meaning.” The assignment of meaning to a term is an internal process; meaning comes from inside us. And although our experiences, knowledge and attitudes differ, we often misinterpret each other’s messages while under the illusion that a common understanding has been achieved.”Lary Barker