Little Things That Matter

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Archives for February 2015

The Power Of Asking The Right Type Of Questions

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I’m often asked as to why I took to coaching and leadership training and development. My personal growth and development has come most, when I have been asked the right challenging questions by others and of myself. During the 20 years of my Corporate life, I have seen others in my team grow and develop when the right questions have been asked of them.

Questioning is undoubtedly a powerful leadership tool and one of the reasons I took to coaching. I love connecting with people, inspiring them to do their best, and helping them to grow. Coaching enables me to do that and also challenge my clients to come up with the answers, they require, on their own and in the process assist them to get to where they want to be.

Questioning is a valuable life tool and it is imperative to ask the right questions. Ask questions that enable people to trust you, establish a rapport, anticipate changes, and facilitate their growth and development and of their organizations.

Asking open-ended questions is important and more important is how you ask these questions. Questions asked in the wrong way can shut a person down and can also break the trust and relationship.

Questions with a negative tone or focus aren’t going to give you desired results. 

#Positivity and appreciative enquiry facilitates to establish #rapport and build #trust.

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The five W’s ,What, Why, When, Why, Who are powerful with the right tone, words and #language. #peopleskills

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What are the questions to avoid? What are the right type of questions to ask?

1. Who is responsible for this ? Or Whose fault is this?

This line of questioning sets a negative tone to the conversation and seems to indicate that you want to blame someone. It puts your audience in a defensive mode.

A leader is one who takes a little more shame of the blame and a little less than his share of credit.

A better line of questioning to consider is how can we work together to get to our goal or desired results? With the right amount of trust and rapport established, this will help you identify any snags in the process and help you identify and overcome any deficiencies or weaknesses.

2. What is the issue or problem?

And questions along the same line tends to focus on defects and weakness instead of on ways to move forward. As human beings, we need no help in being negative. Questions which focuses on problems are negative and puts your audience on the wrong foot.

What are we doing well? What have we done well so far? What steps do we need to take to improve ourselves ? How can we do better? These type of questions focuses on the other person’s strengths instead of on what went wrong.

3. Have you tried this way? Or how about doing it this way?

These are questions which tends to convey a sense of control from the person asking them. Our brains, according to a lot of studies done by neuroscientists perceive loss of autonomy as a threat and thus creates an air of distrust and negativity.

What do you think ? Or what do you propose? Are there better ways to move forward to desired results.

4. Why not ? Or why haven’t you thought of something similar ? Or why do you think it will work this time

These questions have a condescending tone to it and almost seems to suggest that the other way is better or that you are wrong. It indicates a sense of distrust in your team.

A better style of question to motivate and engage people is

How can we do it better this time? What are some of the ways we can try this time to get the desired results? If we tried the same method this time, how do you think the outcome would be different?

No matter the type of question, the tone with which these questions are asked needs to be positive and one that suggests way forward instead of demotivating and finger-pointing.

Rhetorical questions are great but cannot be used in all circumstances. Questions with a Why are great and you need to be sensitive to the culture, the tone and the situation. What or how are better ways to ask the same question starting with a Why?

Questions can be asked of others and of yourself to move forward, to reflect, to overcome fears and overall for the growth and development.

I have seen clients make the necessary shifts to get the results that they seek and asking the right questions has been a significant contributor to this.

How have you used questions in your life?
What type of questions have helped you grow ?

Five Tips On How To Handle Rejection In Life

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I walked away from a recent chemistry meeting, with a potential client, not feeling too good. The meeting had gone well, yet my intuition told me that I should probably say no. I didn’t make the call immediately but decided to wait. The following day, I did mention to the person who had put me in touch with the potential client. They said they had not heard back from the client yet and said they will let me know in due course. A week later, I heard back from this person saying that the client had chosen another coach for reasons that the other person was older. Despite having heard a No, I was relieved.

A friend of mine had been working on a proposal for a while and despite the competitive price and the uniqueness of her proposal, she did not win the deal. She was dejected and frustrated not so much for hearing a No but not knowing the details of no.

Life goes on and despite the rejections that we face in different aspects of our life, we need to focus on moving forwards and not waste our time immersing ourself in the sorrow that results from the No.

#Life goes on and there is no pause button just because you are #disappointed, #dejected and #frustrated.

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I know it feels horrible to be rejected, and for you to encourage yourselves and move forward, it is essential to bounce back and move on.

Rejection happens for one or more of the following reasons

1. Timing may not be right on account of budget constraints or there is no need at that point in time.
2. The person may not have the authority to say yes and they probably don’t want to disclose the same.
3. They don’t want to commit just as yet.
4. Lack of clarity about what you are offering and how it can satisfy their goal or need. Reluctance to express this complicates things further.
5. They are not interested in the product or deal or what you are offering but they are testing the waters and the market for the different ideas that exist.
6. Different perspectives, opinions, values and ethics.
7. They are unable to build a rapport and connection with you as yet to take the relationship forward.
8. They are envious of you and don’t want to see you progress.

In most of the above cases, people are not willing to directly communicate either the “No” or “the reasons for the No”. They are not willing to ask questions or be candid about budget constraints or acknowledge that they don’t understand all aspects of the deal or the project or what you are offering.

What can you do if you are at the receiving end of the rejection ?

1. If it didn’t kill you, it will make you stronger

This is the attitude to adopt to bounce back. It is natural to feel disappointed but there is no use sinking under that rejection because you will get caught in a negative vicious cycle.

2. What have I learnt from the experience

Every experience teaches you something as long as you are willing to let go of the negativity and experience the learning. Yes, it is hard to practice and still worth attuning your mind to view the experience as lessons learnt. Sometimes, on hindsight, you realize that the No was a blessing in disguise.

3. What, if any, can you do better or different

Not all things work with everyone. Can you approach it differently? What would it take on your part to step out of your comfort zone and use a new perspective. Take support from your family and friends and from those who can be a sounding board to you and enable you to bounce back.

 4. Feedback

When you are made aware about the reasons for rejection, take it as a feedback. You can use this to improve your strategy, where necessary.

Rejection can be viewed positively by looking at it as knowledge and experience gained. You will gain insights towards achieving your end goal. Engage in positive self talk because negativity will cause you more harm than good.

5. Wake up call

Rejection sometimes proves to be a wake up call to change your paths or methodology to achieve the desired vision.

Rejection is Disappointing. It Is Not The End Of The World.

A friend of mine is candid about communicating his no or rejecting something. I communicate directly to people when I have to say no. Be candid and courteous but not blunt.

As a leader, do you want to keep someone hanging out there, without communicating directly or letting them know the reasons?
Are you leading by example by shying away from communicating the real reasons? Most things can be communicated with reasons and are you treating people the way they want to be treated.

How do you deal with rejection ?
How do you communicate your No?

Increase your self-awareness and build your #self-confidence to bounce back from rejections and view #life #positively.

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5 Creative Ways To “Just Do It”

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“There is no way I can do this.”

“I admire you for being so courageous, I doubt if I ever can be like you”.

How many times have you uttered those words out loud or had thoughts similar to those? More importantly, how many times have these inner thoughts been so loud that they have stopped you from pursuing creative thinking or coming up with fresh ideas?

All of us have these little voices or the inner gremlin sitting on our shoulder, at various intensities at various points of time in our lives telling us we’re not good enough or we don’t deserve what we have got or we are not capable.

These voices of self-doubt or inner critique stop you in your pursuit of excellence and from your growth and development.

How do you face your inner gremlin and tell her or him to shut up ?

How do you unplug your fears and “Just Do It”?

1. Clarity

Clarity of purpose is a great guide to achieving what you set out to do so. That inner guide reminds you of your purpose and why you do what you do. Do you have clarity on your purpose ?

2. Listen

When the little voice is a deal stopper, listen up. Listen to what it is telling you. Write it down and don’t dwell on it at that moment. Walk away. Come back and read it.

3. What is the worst that can happen ?

When you read what you have written, evaluate objectively what is the worst case scenario ? Is there any truth in your fear ? What happened when you faced a similar fear last time ? How did you get over it ? What did you do well ? What lessons did you learn?

4. Truth

Once you have identified the worst case scenario and there is some credence to your fear, ask how can you better from the worst case scenario ? What do you need to do to achieve the desired results and improve from the worst case scenario?

5.Self-Confidence

To enhance your self-confidence, you need to stop worrying and ask yourself how much is the price you are willing to pay for worrying and is it worth it? Self-confidence is built from self-acceptance and by identifying your strengths and achievements in the past. How did you overcome your last challenge?

Get support from a coach or a mentor to assist you in where you want to be.

Your fear and self-doubt is the truth, if you give power to it.

In your pursuit of #excellence and #quality, let go of your fears and #JustDOIt. #leadfromwithin

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Believe in yourself and work towards improving yourself on a daily basis. #leadfromwithin #self-confidence #fears

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How are you breaking from your fears and doubts and setting yourself on the path to success?

For one-on-one coaching, speaking, training and/or group workshops, let’s connect.

Top 10 Routines to Adopt and Lead By Example

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Do you engage in physical activity ?

Do you go running or go to the gym or yoga on a daily basis ?

Do you plan your day and make time for the things you want to do ?

What if I told you not to take a shower on a daily basis ?

These were the questions that the lady, who was doing an orientation on Mindfulness, fired off to her audience and I was one of them.

She remarked that “If you can make time to clean up physically and look good, you also need to make time to do a mental clean up on a daily basis!”

Get into a routine and that is a matter of consciously setting time for it and for that you intentionally need to believe it as a priority. Routines, often perceived as boring and dull is a necessary part of our lives. You don’t need to think of routine as boring especially if it is something that helps you be who you are. You need to leave enough scope to be flexible and adaptable to unplanned things.

Following a routine is a matter of discipline. I’m a juvenile diabetic and have followed one routine, among other routines, diligently to date in my life. I inject insulin injections three times daily and am disciplined about my diet and health, from the age of eight.

There are many routines that each of us follow. However, no matter who you are, there are some routines which need to be adopted and maintained along the journey of life.

As a leader and as a person who wants to continuously grow and step out of your comfort zone, you need to think about adopting the following routines

1. Listen

No genuine connection happens without listening. There is not a moment in your life where you can stop listening. Listen because it engages you as a leader and as an empathetic human. Listen to understand and not necessarily listen to respond every time.

2. Reflect

To reflect is to give credit to yourself on what you did well, what you could do better or differently and what you could stop doing. Reflection can be in silence or by journaling. Reflection can be on your day, the way you were, your behaviors and what you did.

3. Hope

Be an #optimist, instill #hope and provide encouragement to all those around you or whose lives you touch.

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 A realistic optimist is inspiring and it is a great trait to cultivate and have.

4. Reading

Read, learn, unlearn and discover. 

#Reading enables you to #discover, gain #knowledge and expand your thoughts and grow.

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5. Influence

The skill to influence, convince and persuade people to a common cause or vision, is one that never stops being useful. It is one characteristic that each of us can continue to develop, no matter how good you are at it already.

6. Resourceful

This is one routine that is not paid particular attention to. In this dynamic world that we live in, resourcefulness helps you to step out of your comfort zone and find solutions to the challenges.

7. Exercise

Exercise helps you to be energetic, release stress and get the creative juices flowing and be mentally alert. Don’t we all want that on a daily basis?

8. Mindfulness

The importance of mindfulness cannot be underestimated. There is overwhelming research and scientific data proving the benefits of mindfulness. A routine that I am cultivating as part of my life from now, slowly but surely.

9. Empathy

Empathy allows you to be kind, to be committed to your word, to not take others’ feelings for granted, to be engaged and committed to your work and overall understand your team and those around you better.

10. Emotional Intelligence

We are emotional beings and to cultivate a routine to be aware of your emotions, understand what they are telling you and realize how your emotions affect people around you is a lifelong commitment. EI encompasses many other routines mentioned above and helps you to be empathetic, listen and connect with people.

Sticking to some routines is beneficial and not boring. The 10 routines listed are not exhaustive.  Would you like to add some? Please do so in the comments section.

⇒Which of these routines are you going to make it part of your day and yet make it interesting?
⇒What routines do you need to let go off to make space for the top 10 above ?

For training, group coaching, one-on-one coaching, speaking and workshops let’s connect