Little Things That Matter

Learn From The Past, Live The Present and Have An Open Mind to Face Tomorrow

Leaders Do Not LEAD

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Last Thursday, I had to go for a Nerve Conduction Test, that my doctor wanted me to do, since I was experiencing pain in the palm of my hands for past several months.

I had no idea what the test involved and I typically like to be in the know., I asked the assistant how long it would take and as I saw the doctor, soon after exchanging pleasantries, I enthusiastically asked him some specific questions on what the test involved. To one of my questions on where would he connect the electric nodes, he spontaneously responded “don’t worry there are no needles”. I had not expressed any fear of needles nor had asked anything about needles. My response that he can inject as many needles as the test may require and needles don’t scare me, because I have been a diabetic Type 1 for over 35 years, took him by surprise……

→How many times do we, when we are asked questions, tend to respond, based on our filters?

→How many of us patiently listen to the question empathetically?

→How many times do we listen without judgment and be in the moment?

→How many of us in our work and daily life, despite using the right tone, facial expression and body language, are made to feel guilty about asking questions ?

Leadership is about taking an overall perspective, having the humility to listen to another perspective and yet keep the communication and relationship healthy. Whilst giving an opinion may be adequate or necessary in some instances, in others it may not.

Leaders do not LEAD, when they Do Not

1.Let go

If we hold onto our bias, our filters, we will continue to view the world from that narrow perspective.
By not letting go of your baggage, you will be unable to influence others positively.

#Life will not be what you want it to be, if you and your view of the world is frozen. #leadership

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Let go and try honestly to see things from the other person’s point of view #leadership

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2.Energize

Impactful #leaders pay attention to not only what they say but how they say #leadership

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. They energize their communication by expressing themselves powerfully and in that they do not judge and be swayed by opinions, likes or dislikes. They listen to connect and see things with a fresh perspective. They think before they speak and are conscious of their bias and its impact, if they do not reframe their communication.

3.Accept

If you fail to adapt, you will not #inspire others. #leadership

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As a leader, you need to trust your intuition. You realize that you don’t get to choose all the cards in your life but you do get to choose how you deal with the cards you are dealt in, by the attitude you take to the adversities.

4.Dare

Despite your experience, you dare to look at things with an unbiased and uncluttered mind.

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You make a conscious choice to look at things with a fresh pair of eyes. You are courageous to try out new things and ready to accept your mistake quickly, when you are wrong. If you do not dare to be a person who is genuinely interested in the other person, you will fail to build a rapport and enhance your relationships. 

#Leaders #LEAD by their character, walking their talk and giving others a fine reputation to live up to.

⇒How are you dealing with people and relationships in your life?⇐

⇒How do you choose to lead by example?⇐

Connect with me for leadership and communications training, workshops, one-on-one coaching.

 

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Five Steps To Empower Your Way To Resilience

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Last Thursday, my mom had a bad fall. She slipped in the bathroom and badly injured her shoulder, her shoulder cervical area, and her pelvic bone. Initial X-ray, that day, did not reveal any fracture. My mother suffers from Parkinson and Osteoporosis for the past five years. Despite being in pain and agony, she hobbled her way through and still woke up at her usual time at 4 am on Friday. Her pain increased over the weekend and the pain killers seemed to have limited effect. and when she was taken to the hospital on Monday, she was diagnosed with multiple fractures. She has been advised complete bed rest. Yet, with her determination and willpower and my sister’s and dad’s help, she came back home. She made a deal with her Doctor that she will take care and come back on Friday, because the next two days is Diwali, which is our New Year. She did not want to be in the hospital for the next three days.

My mother is a resilient woman. Despite her Parkinson’s and Osteoporosis deteriorating over the years, she is mentally strong, very resilient and with her willpower she bounces back and continues with her life as it unfolds, with her positive attitude.

When you choose to wallow in your mishaps, sorrows or unpleasant changes that come along, you will increase the stress and overwhelm in your life.


Resilience is necessary for each of us because it with our resilient attitude that we face challenges, stay committed, and are able to move forward.

How do you build your resilience ?

1. Set an intention

One of my yoga instructors begins her class by asking us to set an intention and be conscious of that intention through some of the poses that we may find challenging. Setting an intention helps us to focus and direct our effort towards that.

Setting an intention on a daily basis is a gentle reminder to ourselves of what we want to be or achieve at the end of the day. The journey to that intention or goal despite challenges becomes more purposeful.

2. Adopt a positive mindset

A negative mindset leads to negative emotions and the vicious cycle continues. Emotions are present in our daily lives and plays a role in how we behave individually and socially. The limbic system controls our emotions and other brain functions related to our instincts and memories. When our brain perceives a threat or faces a threat or adversity, our brain gets into a fight, flight or freeze mode.

How many times have you been in situations when you sent an email and regretted over it? That is your limbic system in action where essentially your motor skills are in full form and your executive center or the rational part of your brain shuts down.

With a #Positive mind, we allow our #brain to think rationally. #transitions #resilient

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4.Labeling your emotion

We are emotional beings and EI does not mean keeping our emotions pent-up. Be aware of your emotions and what I have found useful is to label my emotions. For e.g. If someone does not respond to an email within the time frame they had committed, I’m either frustrated, angry or resign to the fact that the person is not committed. When I label my emotion, I recognize it and it becomes easier to deal with it. The trick here is to be aware of your emotion, recognize it and instinctively label it without over analyzing and spending too much time.

If you over analyze it, you run the risk of tiring your brain and overwhelming yourself.

5.Reflect

It is easy to blame yourself and criticise. Stop. Resilience is about your ability to take it all in, recognize where you are and move on without losing heart. Learn to reflect on what went well even in those challenging circumstances, what could you do differently to overcome the situation you are in. Tell yourself, “I am going to overcome this situation” or ” I can do it” and march forward.

The way you speak to yourself i.e. your thoughts, can either help you build yourself or chip away at your ability to feel confident. What will you choose?

Make those whispers to yourself #empowering, empathetic and one that builds your inner #strength.

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Resilience is a continuous process and not restricted to being adept at navigating hurdles and high pressure situations in life. It is about a mindset that helps you thrive through every situation, no matter what they are. Resilience is not about facing every aspect of life on your own. Take the support of friends and family because in confiding and collaborating with others whom you trust, you are able to get insights and breakthroughs.

Change is part of our lives and with some changes, transition takes a longer time and affects our daily being and activity. To lead your life with passion and purpose and overcome and face the transitions in your life and thrive, Contact me for one-on-one coaching, or group coaching or workshops or facilitation. 

Five Ways How Yoga Can Make you a Better Leader

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Why Do You Do What You Do ?

Fitness is not just about how physically fit you are. It is about “the intention” with which you work-out at the gym (cardio and/or weights training), or while walking, running or practicing yoga. And in any of these forms of fitness training, physical fitness cannot be achieved without the mental well-being. Setting an intention ahead of the workout helps you to be #mindful on the path to achieving your goal.

Setting an #intention is about being conscious of #why you do what you do. #leadership #mindfulness #transitions

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Most of us experience overwhelm on some days of the week in our lives. Overcoming stress is about taking the right mental attitude to deal with what causes the exhaustion and overwhelm.

Yoga is not just about relaxing, it is about meditation in flow and mindfulness whilst doing the various asanas (poses). It is not about what you want but what you achieve and yoga helps you to do that.

Yoga can be practiced in addition to your gym or running or in isolation.

Here are my favorite reasons to bring yoga as part of your daily life as an entrepreneur and leader 

1. Letting Go of Control

As an entrepreneur or as an employee, you are constantly making decisions and doing something. You are also possibly managing people and coordinating your team’s efforts. If you go to a yoga class, you are led by the instructor. Of course, you choose whose class you want to attend, the type of class you want to attend. Once you are in the class, there is no turning back. You need to go with the flow. You learn to appreciate the importance of giving clear instructions and showing empathy whilst doing the same. Even if you are used to a particular instructor’s style, each day is different for them and you and you have to learn to give in and be in the moment. Not doing so leads to irritation, stress and finally not achieving the purpose of being at yoga.

[Tweet “As a #leader, you need to let go and be in the moment to #trust your gut and your team. #leadership]

2. Do away with Judgment

Over more than 10 years that I have been practicing yoga, I have realized that whenever I judge myself, I lose my focus and chances of injury are higher. Reacting to frustrations or letting your ego get the better of you during yoga makes you distracted, and the results not so desirable.

As an entrepreneur and leader, growth and development is key and making judgment on yourself and others, distracts and deters you from achieving your goal.

3. Patience

Yoga teaches you to be patient. Each day is different and your mental and physical being is different. If you don’t realize and accept this, you can experience frustration. In our daily life, it takes time to reach our goal and achieve our vision. Progress is made slowly and yoga teaches you to be humble and patient. What is most important in your life’s journey is your intention, effort and passion.

4. Connecting

Working and thinking non-stop tires your brain. To be effective and efficient, you need to take timely breaks. Yoga helps you to connect with yourself by quietening your mind. It helps you foster mindfulness and gives your brain the much required break. To get over overwhelm and exhaustion, set aside time for mindfulness through yoga.

This helps you to be creative and get the breakthroughs you are seeking.

5. The Discipline of Flexibility

Every yoga practice requires an open mind and the willingness to accept that moment. To find the agility and flow despite what you are feeling in your body and mind, requires you to be adaptable.

In the same way, entrepreneurs and leaders need to be adaptable in their approach and flexible in the way they communicate.

When we are flexible and implement a wider range of communication skills and take risks to step out of our comfort zones, we become more open-minded and influence others as leaders in who we are ~Lalita

Yoga is a journey that teaches you to be humble, patient, step out of your comfort zone and learn to live in the moment. This is the journey that a leader needs to adopt to be inspirational and influential.

Leading an intentional life is about being conscious of your choices, leading from within, cherishing your relationships and your every living moment. 

Yoga has made me resilient and look at life mind fully and with enthusiasm, no matter what transitions in life I have had to face.

If you are looking to enhance your executive presence through transitions you face, please connect with me and let’s have a chat. 

Leadership And The Art Of Communication

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Last week on Wednesday, I was attending a meeting and one of the conversations was about organizing events where we could bring out the best in Women and show diversity of women by getting those who practice it to share their experiences. Along with this, some of us were of the view that we should combine this talk with some fun, food and frolic. While this conversation was going on, I suggested that maybe we should consider a theme party and before I could finish my statement, I heard a woman who was dominating the meeting till then, cut me off by laughing and saying “oh God, no, I hate fancy dress parties”.

For a second or two I was upset but decided to smile. I smiled, because at that moment I had a flash of this particular extract from Pema Chodron’s quotes that I had read the day before.

“It’s not life that causes suffering, says Buddhist teacher Pema Chödrön, it’s our story about life—our interpretation—that causes so much distress. When we practice interrupting the story we’re telling ourselves, and learn to ride the wave of emotions that inevitably come up in life, we can find a new freedom and flexibility in the face of uncertainty and change.”

I shy away from networking meetings, especially those over drinks or lunch without a talk or event. One of the main reasons I’m uncomfortable with these type of networking events is that I find most people not wanting to have a proper conversation. Most, whom I encounter at such events are those who give you a fleeting glance whilst making an effort to talk to you. They are either too busy with their smart phones or scouting the room whilst pretending to talk to you or anyone else they meet in the room.

Last Thursday, I made a conscious effort to go to one of the Alumni networking events and whilst I was almost on my way out, I met a person with whom I had a long and meaningful conversation. This person appealed to me because he did not flash his ego or titles or business cards or his position in his company. We spoke about values, state of the world, differences and similarities in culture and how important it is to get fulfillment on a daily basis and how we can explore this path on a daily basis. When I suddenly looked at the watch, I realized that it was well past the time I had planned to leave. We started and ended on a high note.

I smiled and at that moment realized how important it is to be present. I remembered a quote From Start Where You Are: A Guide to Compassionate Living by Pema Chödrön, page 116, that made perfect sense to me, because I had experienced this whilst I was conversing with this person. “If we really want to communicate, we have to give up knowing what to do. When we come in with our agendas, they only block us from seeing the person in front of us. It’s best to drop our five-year plans and accept the awkward sinking feeling that we are entering a situation naked. We don’t know what will happen or what we’ll do.”

How many times do we enter a room and feel uncomfortable ?

What is the reason for this discomfort?

Yes, there are many times when many of us come into a conversation with pre conceived notions or agendas.

Some of these situations, where I am aware, yet find it difficult to go with a completely open mind is

– interviews
– business development meetings
– networking drink or lunch meetings with no event attached
– a meeting where negotiation is part of the agenda
– meeting someone for the first time as a potential client
– meeting people ahead or after a workshop, training or presentation.

Over the years, I have become less conscious in some of the above situations because I have consciously told myself and re-engineered my brain to go with an open mind. I have also realized that the more I go with a preset notion or the more apprehensive I have been, the less effective the conversation has been.

Communication happens best when there are no agendas and you allow the space to be filled with the flow. The flow can be silence, laughter, conversation, emotions, body language, facial expressions and everything that allows you to be who you are. A space that allows your soul to shine and where you are not interrupted, judged, criticized or expected to act in a particular way.

Whilst not every conversation in our day-to-day life may quite meet the above, why don’t we create that flow in every opportunity that we communicate in?

How do leaders communicate in the know?

  1. by being flexible and adaptable
  2. by facilitating empowering and engaging conversations
  3. by listening to understand and not to respond
  4. listening without bias or prejudice
  5. listen to connect emotionally and intellectually and with empathy
  6. give undivided attention to the person with whom you are having a conversation with.
  7. a conversation is never one way though many behave in that fashion as was the lady in the meeting I attended on Wednesday. If you are a good communicator, you will initiate the conversation by taking genuine interest in others and what they have to say.
  8. you reinforce and clarify. You are concise and you encourage others to talk not only by the words you use but also by your body language and facial expressions.

When have you experienced communication at its best?

How are you creating the space for being a great communicator?

“That we close down is not a problem. In fact, to become aware of when we so is an important part of the training. The first step in cultivating loving-kindness is to see when we are erecting barriers between ourselves and others. Unless we understand-in a non-judgmental way-that we are hardening our hearts, there is no possibility of dissolving that armor. Without dissolving the armor, the loving-kindness of bodhisattva is always held back. We are always obstructing our innate capacity to love without an agenda.” ~Pema Chodron

How are you ready to play?

What has inspired you in those you consider good communicators and leaders?

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How Are You Connecting With People?

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Lalita Raman

Businesses and organizations run because of the people, the relationships and the connections between people. When we network with people we look for common interests or topics to break the ice, strike a conversation and thereafter get into a discussion. In a business scenario, during interviews, a set of questions is asked by different people in an organization of a potential candidate. In each of these situations, be it at work (or in daily life), there is  judgment being made based on skills, qualifications, the ability to make an elevator speech, the way a person talks or present themselves, all of which are external factors.  Also, in today’s age of social media, there is an eagerness to strike a conversation with people who have large number of followers, or if they are famous. Again these are extrinsic factors. However, part of the judgment rests with our own gut feel or our intuition.

In today’s world there seems to be a lot of communication and modes of communication but is real connection happening? Leaders connect because they are human and understand that trust and rapport can’t be built without real connection. Meaningful communication is possible only with real connection.

How do you connect? Do you judge based on peripheral factors or do you take a look at the person intrinsically?

Ten Key Questions that enable you to make a connection with a person.

1. Do you take time to understand the person, their values?

2. Does their behavior and actions reflect their values?

3. How do they treat people who have no titles, or may be a waiter at a restaurant or a receptionist or a security guard?

4. How do they behave in situations of vulnerability ? Do they stand up for a good cause and speak up or tend to adopt a herd mentality?

5. Do they seem eager to prove their authenticity? Are they being too ostentatious in a large social gathering?

6. Do they carry a narcissistic attitude? One that can be observed from their talk to listen ratio.

7. In social media, there are several people who talk about engaging and sharing content. There are also many people in real life who have the gift of gab? Key here is, do they really walk their talk? Is their audio and video congruent?

8. Do they demonstrate empathy or are they too self-centered? Do they carry a positive energy in the way they behave?

9. Do they tend to be solution focused or just a naysayer?

10. How self-aware is this person? How do they react to feedback?

Listening and Observing, both in real life and in the virtual world, is important in connecting, building and maintaining relationships with people.  Skills, qualifications can be stated whereas character & attitude can only be observed and helps you to determine who a person is?

If you aspire to connect and grow as a leader, you need to understand yourself and others better. When you know people care about you and understand you, it makes a lasting connection.

How well are you connecting with people?

What are the Choices you make while connecting with people?

7 Elements of Empathy

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You have had a down and out day and the events of the day are still unfolding and the people you have come across during some of those vulnerable moments makes you feel that the world can be a punishing place. You feel unsafe to expose your feelings to others during some of those moments.

You almost feel you are falling apart, and you need your feelings to be met with love,  understanding and acceptance without judgement.

What are you looking for in such an impasse ?

Isn’t that Empathy?

Empathy is the ability of putting oneself into the mental shoes of another person to mirror connect and understand the emotions and feelings (joy or sadness)  experienced by that person at that moment in time.

Empathy involves 7 elements in my view

1. Emotional intelligence is the cognitive ability involving traits and social skills that facilitate interpersonal behavior. It involves understanding emotions including non verbal signals, body language and facial expressions. Responding appropriately to the emotions of others is key to facilitating insight.

2. Mindset – Staying human and having the right attitude to connect to another person at that moment when they need you the most.

3. Present – You are present and in the now.  It is not about the past or future but being aware about another person’s feeling at that moment.

4. Attention – Demonstrate your interest in the person through your body language, facial expression, and gestures to encourage someone to continue speaking. “Give whatever you are doing and whoever you are with the gift of your attention” ~Jim Rohn

5. To Listen – You listen to understand rather than respond.  Sometimes, in order to elicit more of a response from the other party, you need to pause and say nothing.

6. Help Encourage – Use supportive comments to get someone to continue to open up. Gestures like nodding your head, appropriate facial expressions, eye contact can accompany, “I see,” “Really,” or “Oh no” to provide the necessary encouragement for the person to continue to release the emotional turmoil they are going through.

7. You Recognize Feelings:  Feelings reveal critical aspects of what is important to a person.  Identifying an impasse by Saying, “I see that you are angry” or “I am sorry but something seems to be upsetting you,” are ways you can bring someone’s feelings out into the open.

In Summary, by empathizing you show that you care, you are listening and you are concerned of the other person’s ideas, feelings and how it has impacted the other’s perception.

Do you have any experiences to share or  views on what you think is Empathy?  Please feel free to comment. Thank you.

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How To Listen – 7 Simple Tips

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“You have to learn to listen and listen to learn” ~unknown

I was with a friend of mine, the other day, having a cup of coffee and when she asked me about my travel plans for the year, I started talking to her about some of my immediate travel plans. I suddenly realized she wasn’t paying attention. She was busy looking at her iPhone, typing away on Twitter. Though she kept an occasional eye contact with me, her mind was elsewhere. She was hearing but not listening.

We often face such situations in our daily life amongst friends, family and also at the work place in meetings and casual conversations.

One of the key elements of Communication  is to listen attentively so as to give expanding space for the talker’s expression and whenever possible validate the meaning conveyed by the talker. The act of not listening indicates a complete disinterest in and lack of focus in what the talker believes to be important.

Key in listening is “Give out what you most want to come back.”

 ― Robin S. Sharma, The Greatness Guide: Powerful Secrets for Getting to World Class 

As a follow-up to my earlier post on “The Art of Listening, following are some of the tips that I use to be an effective listener.

1. Body language – When I’m sitting across listening to a person, I must listen with not only my ears but also 

my eyes and heart.  It is important to listen not only to the words but also the tone of the voice.  This will enable us to listen to the Why and not just the What. Listening with the eyes by observing the body language of the talker and listening with the heart to feel and empathize with the talker is necessary to make the connection.  Till you listen to the emotions that the other party is displaying, you cannot empathize.

2. Listen to understand – most of us listen to respond rather than to understand. Any conversation should facilitate leaving more than enough space and time for the other party to think, feel, formulate ideas, elaborate and discover a complete expression of his or her concerns or point of view.

3. Paraphrase – this is one of my favorites. Paraphrasing helps to demonstrate that you have heard what was said and also indicates that you are interested.  Paraphrasing can be done by way of questions or statements, depending on the situation. I find asking questions such as ” would you mind clarifying what you mean by that” or ” what could be your next step” useful.  Some of these questions helps to create the trust and holding environment in that relationship.

4. Silence – Attentive welcoming vacuum or silence.  Listening is not all about complete silence but using the

latter to provide a larger receptacle for the talker to unload, model and remodel volunteered personal thoughts, feelings and motivations.  The latter works well not only in coaching and counseling sessions but also in any situation of emotional outbursts.

5. Listen without filters and judgement –  many times when we are in a conversation many of us meander

away in our own thoughts and go on a journey of our own experiences.  I can only understand if I listen attentively without filtering through an intellectual, conceptual, emotional, personal, technical framework.

6. Listening and Looking – Making an eye contact is an integral part of any conversation.  There is absolutely

no point in engaging someone in a conversation if you are not going to be present both physically and mentally.  I have seen many people, instead of making an eye contact during a conversation, scanning the surroundings or the room to determine if they know someone else. The kind of attitude displayed during a conversation is again a key element of listening.

 7. Email communication – you may be wondering what has email got to do with listening. Have you been in situations where you have sent an email to someone and have been waiting for a response. In today’s world where communication has taken so many forms, I believe that for any relevant email that each of us receive, it is a courtesy to reply to that email immediately or at the bare minimum acknowledge, so that the sender knows that he or she has got your attention.

You don’t need to be leader to be an effective listener. Any human being who wants to be listened to will give another the same chance.

Would you like to add any other points to How To Listen Effectively. Please share in the Comments Section below. Thank you.

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