On my way to work the other day, I saw a vehicle which had “Boston University” written in bold red color right next to the license plate. I wondered why they would have that sign displayed on the car. I couldn’t help think if it was a display of insecurity, high handed-ness or was it just being boastful and a display of titles.
Looking at this vehicle with the sign of “Boston University” displayed brought back memories of an incident while I was working with one of the organizations. A gentleman from one of our overseas office stands by my desk, throws his business card, taps my desk and says do you know who I am? I was irritated at the disrespect and lack of courtesy he showed. I turned around and remarked, sorry you are disturbing me and I don’t know who you are, would you care to introduce yourself? He again taps on his business card and says he is the head of sales…..
You don’t need a set of qualifications and titles next to your name to show who you are. In fact the more you display your titles, the more you are possibly conveying the wrong message to your audience.
What are the simple courtesies that you need to remember in order to relate to another person or influence the other person positively?
1. Say “thank you”, “please”, ‘you’re welcome”, “sorry”, “may I” …
These are simple words yet have a long-lasting impact when used with sincerity and genuineness. Use them often and mean it when you say it.
2. Acknowledge
Would you like to be ignored? If not, why would you not want to return phone calls or acknowledge emails from your colleagues or friends? If you think “you matter”, so do others. There is nothing worse than ignoring somebody with your silence by way of not returning phone calls or responding to emails.
3. Be Kind
Throwing a business card or exchanging business cards (as much as it may be a habit from so-called culture) is not the way to get to know someone or introduce yourself or to start a relationship. Life is short and it is not Tories or business cards that matter. Find ways to be kind in the way you strike, build or continue a relationship.
4. Committed To Your Word
Talking your talk is important and don’t forget that walking your talk is imperative. You may be a good marketer and have the gift of gab but finally your true colors will be known when you are not committed to your word. Your word is you and represents your brand.
5. Words of Encouragement
Empower yourself and others through your words of support and encouragement. Praise every improvement that you have observed in somebody and make them feel appreciated and important because they deserve it.
6. Silence
There is a time to be silent and a time to speak up. Know the appropriateness of the moment. Don’t throw your weight around with your titles and inappropriate actions and words.
7. Ask Questions
By asking relevant and appropriate questions you can strike a chord with somebody. Asking is better than telling. By giving orders, you aren’t going to get further in any relationship.
8. Value of Your Time
Time once lost can never be gained back. You snooze, you lose. I find it amazing when people don’t respect punctuality. Emergencies happen but not on a regular basis.
9. Listen
If you are in a conversation with someone, be in the moment and listen. There is no use listening selectively or pretending to listen.
10. Let Go
Give in and let go because sometimes that may be better for yourself and others. This is probably one of the most difficult to implement every time. Self –awareness via gentle reminders to yourself helps you to let go.
People may forget whom a business card belongs to or your titles but they will never forget how you made them feel. Take the responsibility to make people feel valued and important in your interactions because they matter and you matter. Inspire and lead by example and with your actions.
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