Little Things That Matter

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How To Give Feedback That Matters

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The training starts at 9 am. All, but 2 participants arrive either early or on time. However, the training doesn’t start till after the two participants have arrived which is at 9:07 am.

At the gym, in the RPM class of 30 members, ten to fifteen members work beyond their comfort zone and they work out because they are interested in making a difference to their training. The rest of them are in the class as if someone has forced them to be there. The instructor gives more attention to these non-performers.

A group of people decide to write a book together, and in the sub groups some of them submit their chapters on time and others don’t. Yet the people who submit on time are not acknowledged or worse still the whole process gets stuck because of people who don’t bother keeping up to the agreed deadlines.

Mary is in a team of five people within a multi-national firm. She works in their business development and strategic planning function. Mary is a lateral thinker, learns new concepts and skills rapidly and applies it in new and untested ways to achieve spectacular results. She may not be an expert on every aspect but is quick to accommodate, adapt, learn and apply, yet achieve more than the results expected. Two others in her team are good in their own way. Mary or the other two don’t seem to get any praise or positive feedback. Their efforts are not only taken for granted but not acknowledged.

What is common in all the above scenarios?

Giving feedback, praise, appreciation …. A critical skill and yet ignored by leaders, managers, coaches and many people in their daily walk of life.

As a child, haven’t we been encouraged, praised, ‘wowed at’ when we walked for the first time. For those who are parents of small kids haven’t you adored and been ecstatic when your little child walked for the first time. You didn’t criticize your child for not having walked properly or falling down when he or she took his first step or took the walking for granted and completely ignored the fact that your child had walked for the first time. Twenty years down the line, do you think you or your child have stopped wanting appreciation?

When did we stop wanting recognition or praise? NEVER

In my coaching sessions with managers or leaders of organizations, I find managers struggling to give feedback that consists of positive comments. The struggle that most people have with giving praise is what do I tell them other than commenting “awesome” or “spectacular”. That kind of comment made often sounds like flattery instead of genuine appreciation.

As human beings we all like to be recognized and genuinely praised irrespective of age, gender or personality.

How do we give feedback or appreciation ?

1. Listen and observe 

Do not underestimate the power of listening and observing. In doing so, you’ll be able to notice the specific things that people in your personal or work life do well. This provides you with evidence to be able to praise the person and acknowledge that they did something well. Worse still don’t ignore the fact that someone has been on time, someone has made an effort to work hard and smart and someone has met deadlines.

2. Little things that matter

“Praise the slight improvement and praise every improvement. Be hearty in your approbation and lavish in your praise” Dale Carnegie. Every small achievement matters. Appreciate even the small gestures because that makes the receiver feel good and encouraged.  

Silent #appreciation or #gratitude is as good as none. #peopleskills #neuroscience #brain #leadfromwithin #life

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3. Genuine appreciation  

If you give specific appreciation instead of overloading with just adjectives, you’ll be able to show genuine interest. In organizations, as managers of teams or as leaders why not get to know someone in terms of their strengths and their interests? Make observations on how they act and behave and do things. We are emotional beings and it helps to have an EQ that makes another person feel “You Matter“.

4. Feedback culture

Cultivate a habit in your daily life of giving appreciation to those in your life. Develop a culture within your organization to give and receive feedback. Feedback needs to be positive and if you have an area of development to point out, do so, but definitely do not load it with negatives and criticism. None of us need help with criticizing ourselves. Each of us are experts on that. Don’t wait for a 360° feedback process at the end of the year, that is done like a chore instead of truly using it as a way of providing genuine feedback and appreciation. Feedback should be ‘continuous’ so that people know what they are doing well, what do they see as challenges and thus need to work   on developing.

#Relationships are not like a robot. You need to treat them with care and that is key to building #peopleskills.

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What are you doing to build and strengthen #relationships? #leadfromwithin #peopleskills

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Are you “seeing” people?

“I see you. You matter.”

For Coaching, Speaking or Training let’s connect.

Why Say “Thank You”

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Thanksgiving Day is a national holiday celebrated primarily in the United States and Canada. Several other places around the world observe similar celebrations. It is celebrated on the fourth Thursday of November in the United States and on the second Monday of October in Canada. Thanksgiving has its historical roots in religious traditions, but today is celebrated in a more secular manner.
 
The purpose of Thanksgiving is to reflect on everything that we have to be thankful for, be it health, family, food, friends, material possessions, overall happiness and success.

Do we need to Thank only on Thanksgiving Day or make that a part and parcel of our daily life ? I think this day serves as a good reminder that “thankfulness” and “appreciation” are important behaviors that need to be fostered as part of our day-to-day life.

“God gave you a gift of 86,400 seconds today. Have you used one to say “thank you?” William Arthur Ward
Thank you is the two most important words that each of us should never forget to use. Saying Thank you from the heart and with sincerity to another makes a world of difference. It is an expression of sense of gratitude, an acknowledgement, a recognition of someone’s worthwhile contributions, a sense of motivation and encouragement for the receiver.
 
Why Say Thank you ?
 
  1. Feeling grateful and expressing gratitude Even on the most down days, we need to learn to make Thank you a part of our day. Saying Thank You for our meals, for another day that has dawned on us, for our hands, eyes, feet, legs, and every part of our body.  Every little thing matters and having a sense of gratitude that life has offered each of us allows us to fill our life with love and appreciation.
  2. A sense of motivation within an organization – it is a simple and elegant form of recognizing somebody within an organization for their effort and contribution.
  3. Not having something – I’m very accident prone and every time I hurt my toe or finger or elbow, I realize the importance of each and every toe in my feet or the relevant body part. When everything is fine and functioning one tends to take the use of each part of our body for granted. However mishaps and accidents are gentle reminders of how important each part of our body is.
  4. Saying a sincere thank you helps us to become congruent. Congruence between our values, ethics and what we say, do and how we live. Don’t block the feeling to be sincere and shower the praise or gratitude or appreciation on some one else.
  5. What we focus grows – many cultures especially in Asia probably don’t grow up with saying Thank you especially amongst near and dear family and friends. However, the more we practice, the more we feel grateful for, and that means we focus more on things we are grateful for. It forces us not to take things and people around us for granted.
  6. Fill your world with love – being grateful helps us to fill our lives and those around us with love and make the other person know they matter. We remind ourselves by the act of Thank You that every thing matters in our life.
  7. Because It Matters –  it matters to you, it matters to those around you. Spread the love peace and gratitude.
I would like to share with you, one of my favorite Thank you songs  
 

Thank you for taking the time to read this blog and sharing it. Please share your perspective on “Thank you” in the comments section below. Thank you.

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