“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages” – Henry Ford
Every time a customer comes into contact with any aspect of your business, they have an opportunity to form an impression about you, your brand and business.
How do you keep your customers engaged and loyal?
David Brooks, the New York Times columnist in his op-ed column dated February 3, 2014 What Machines Can’t Do states tha “We’re clearly heading into an age of brilliant technology. Computers are already impressively good at guiding driverless cars and beating humans at chess and Jeopardy. As Erik Brynjolfsson and Andrew McAfee of the Massachusetts Institute of Technology point out in their book The Second Machine Age, computers are increasingly going to be able to perform important parts of even mostly cognitive jobs, like picking stocks, diagnosing diseases and granting parole.”….
He asks “But what human skills will be more valuable?”
We are in an age where there is an overload of access to and availability of information and the attention spans are becoming shorter. Customer engagement has become even more important and thus the necessity to understand the customer’s perspectives and to add value to the buying process.
Is customer loyalty important to your business?
Are you wondering how you can increase your customer loyalty through engagement? Click To Tweet
A human skill that cannot be replaced by machines or computers is Care Click To Tweet
In order to develop relationships with your customers that result in repeat business, referrals and valued relationships, customer care is essential and here are some counter-intuitive insights. For FULL POST REFER LINK
For one on one coaching, speaking, training, workshops and speaking please contact me.