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Leadership and Bias

19 November 2013 By Lalita Raman 10 Comments

Encourage Objectivity & Avoid Bias

Encourage Objectivity & Avoid Bias

“She is quiet; she has probably nothing interesting to say”

“Investment bankers are all extroverts and make a lot of money”

“Oh you are Indian; you must have grown up in a caste system.”

“She is successful and has come up the ranks on the fast path. She must have achieved this because she is a flirt and has used her influence”

“A leader is one who manages team and is part of senior management”

 →What do these statements sound like to you?←

Asian/American, Male/Female, Extroverts/introverts, rich/poor, aggressive/meek is the common single story we hear or are categorized into.

You are categorized, stereotyped and generalized and not seen for your uniqueness, for your passions, your interests. Nor do you see others.

Bias creeps in our day-to-day life, and communication. This comes from our culture, our exposure or non-exposure, and our experiences.

♣But the real question is do we get so taken in by others beliefs and by our limited experience that we fail to see the uniqueness of the person in front of us♣

♣Do we fail to see that one person or a group of people don’t represent an entire country or gender?♣

Can Bias be fixed?

“I alone cannot change the world, but I can cast a stone across the waters to create many ripples.” ~Mother Teresa

There are people around you, in history, famous and not so quite famous who are changing bias and proving it by way of their actions. Some examples of people who fought bias…

Gender Bias – one of the most common biases that exists even in this day and age.

After graduation, Sudha Murthy became the first female engineer hired at India’s largest auto manufacturer TATA Engineering and Locomotive Company or TELCO. Murthy had written a postcard to the company’s Chairman complaining of the “men only” gender bias at TELCO. As a result, she was granted a special interview and hired immediately.

Disability bias – Man who lost his legs as a child scales 19,000ft-high Kilimanjaro by crawling on his HANDS for seven days.

There are many other stories of women and men who have not taken bias in their stride because they chose not to.

Eight Ways as Leaders to Overcome bias

->Ask yourself

  1. Is the issue with the person and how they behave or someone they remind you of?
  2. Does that person remind you of your fears or insecurities which triggers a bias ?
  3. Does this person behave or act in a manner that resembles that of a group that you know?
  4. Does any of the above impact you, your team or their work ?

-> Whenever you are in a moment when you think you will give in to generalizations, pause and reflect

  1. Have I been a victim of bias? What was the experience like?
  2. Would I like to be stereotyped?
  3. What if my creativity and who I am is not given recognition to?
  4. For every wrongful act done by someone from my gender or my country, or my industry would I like to be blamed?

 ->Remind yourself

  • Your mental models frame your thoughts and your thoughts in turn dictate your words. By reframing you create the environment and EI to respond to realities and communicate effectively.
  • Make a choice to step back and not allow spontaneity and your closed mind to create your bias.
  • Take responsibility to look around you, to observe the difference and to recognize that each individual is different in their own way.

As leaders, discover, become aware and deactivate your inappropriate biases. Isn’t leadership about your ability to connect, empathize, communicate and influence those around you by your words and actions ?

Reflective Questions for the Road to Identify and Introspect

As leaders, are you showing the character, the courage and the ability to do the right thing?

Are you happy to maintain your status quo and not challenge the accepted practices and stereotyping?

How are you growing and inculcating the change that you wish to see?

♦What would you like to add to this discussion?♦

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Filed Under: Character, Coaching, Communication, Discrimination, Habits, Integrity, Lead From Within, Leadership & Personal Development, Life, Relationships Tagged With: be a leader, bias, Communication, Gender Bias., India, Leader, Leadership, leadfromwithin, Murthy, Sexism, Stereotype, Sudha Murthy, TELCO, Thought

When The Going Gets Tough

5 July 2013 By Lalita Raman 4 Comments

“I’m stuck.”

“I feel I’m running on a hamster wheel with no scope to get off. “

“I’ve no time to think or look at anything else because I’m always swamped with so many things I’ve to do.”

How often have you felt this way or heard your friends, partners, colleagues say this at various points in your day or their day?

Several of my coaching relationships start at this point.

We all go through this at several points in our life or at specific points in our day.

Is it a regular phenomena or something you feel at specific points in your day or specific periods of time at a stretch?

If you look around you, you’ll realize many people are stressed out or at a breaking point.

What are these stressors ?

Is it with work?

Is it with some transitions that you are going through at work or in life?

Is it with overall life in general in terms of your dreams and priorities?

What is the cause of these stressors? 

Is it fear of being dispensable and losing your job or not being able to advance in your area of talent? Or being forced on account of lack of choices ?

What about your day-to-day stressors? Is it because you are not taking the required break ? Are you facing the fear of missing out, if you are not seemingly present in what you are doing ?

What is the impact of these stressors?

– are you being thoughtful in your responses on email and other forms of communication?

– do you tend to not pay attention to the tasks that you are doing and to the people around you ?

– how often do you play the blame game in these moments ?

– do you feel threatened and sense of fear or a fight or flight mode?

Why does this happen – our brain is complex and research from various neuroscientists are discovering more and more that the parts of the brain work together as a symphony, so as we separate one part out, we have to remember that it doesn’t work in isolation. The prefrontal cortex (PFC), which is the executive center controls our ability to understand, think, decide, analyze, memorize, inhibit and recall.   So the PFC is vital to our daily survival, and yet there are many factors (environmental, hormonal, and genetic ) that can impact how well it works. The activity of the PFC Is also extremely energy-consuming.

If anything internal or external is impacting the functioning of the PFC, the activities relating to the 5 things above become harder and harder. Decisions will be harder to make, you won’t understand things as easily and inhibiting behaviors, or emotions will be harder.

Most of us are used to reading a proposal, at the same trying to understand it, possibly recall something from previous information. The more we add to this mix, the tougher it gets for the PFC to manage.

And one of the biggest drains to the PFC is inhibition, humans have the ability to socially control behaviors and emotions. And we need this to be able to function. These inhibitions could be in the form of not deciding to drink another cup of coffee or  go to dinner with a friend since you have to complete the task at hand.

Social Control is draining to the brain, and that thrown in with the other activities of the PFC fuels the drain. The more drained we become, the less effective we are at being able to understand, think, decide,  question, memorize or recall.

The more the stress/threat to the PFC, the greater the chances of our amygdala (flight or fight response part of our brain ) to take over, thus increasing our emotional response, and reducing our ability to use the PFC in general.

Do we need to take breaks ?

Research participants were nearly twice as likely to give the correct response to a complex decision-making problem if they were distracted by a simple three-minute number-matching task before being asked for their answers, says a team led by Marlène Abadie of the University of Toulouse in France. A more-demanding distraction had no such effect. Extracted from HBR

How do we get away from these breaking points or stressors

1. Self awareness – do you know your limits? How comfortable are you in saying No? Self awareness is your knowledge, moment by moment of what is going on within you, what is your emotional state, and the choice you make at that moment on how to behave.

2. Self Regulation – are you setting your priorities ? Do you schedule your day and prioritize ? Do you tend to react to every phenomenon that comes by your way during the day? Self regulation is having a degree of present moment self-awareness.

3. Self generation – how often do you reflect and renew? Do you question your beliefs and assumptions and ready to challenge them and move on? Self-generation is about creating alignment between moment to moment behavior and action with the desired outcome.

Do you take downtime, no matter how busy a schedule you may have?

Leadership success goes beyond your talents, skills, knowledge and experience. All the talent and skills are of no use if the moment by moment choice in terms of your behavior and action is not mindful.

When the heat is on and the going gets tough, are you on a reactive behavior as a leader or are you one who takes a calm, focused and balanced view? Do you encourage your team and help them refocus, thus building the trust.

The mental fences or shackles is what we set for ourselves. Learn to connect with your inner self and focus on your vision but allow yourself to take breaks.

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Filed Under: Character, Coaching, Habits, Lead From Within, Leadership & Personal Development, Life Tagged With: amygdala, behavior, brain, Emotion, focused, Leader, Leadership, leadfromwithin, PFC, prefrontal cortex, success, Ventromedial prefrontal cortex

The Human Touch to Leadership

18 June 2013 By Lalita Raman 2 Comments

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In today’s day and age we are bombarded by more stimuli than ever before. This stimuli can be from various sources like social media, emails, chats, demands from the real world and from every possible source. Amidst this stimuli, we are expected to be thoughtful and yet give responses in nano seconds or a fraction thereof. In this environment of keeping up to demands, not feeling left out or as if we missed the boat, we create feelings of vacuum and stress within ourselves and amongst others.

Now let’s take the situation of Emily who is either looking to diversify her business or seeking to change her job or starting up a new business venture. She is excited, enthusiastic, is eager to make connections and engages with different people from various walks of life. She meets various types of personalities in this journey.

Who are you among these personalities?

  1. You are candid and give a straight answer “my apologies, but I don’t see any common synergies here for the moment. I am unable to help you with your venture.”
  2. You enquire about what the person does, what made them change careers, what was the key motivation to start the new business venture?. You meet this person at regular intervals and keep the conversation going. This person keeps giving you more and more information on what they have done, what are their plans for future growth. You keep the hope alive in this person but at no point in time have you honored your word in giving this person an opportunity.
  3. You meet Emily once and show interest in what she has to offer or in her business venture and agree with her that you and she should keep the conversation going. You have seen her email, her phone messages but have not responded to her. You are overwhelmed with many commitments in the form of emails, meetings, chats, new business ventures. You keep making new promises and yet have not had the courtesy to acknowledge the emails or the messages.
  4. You see a synergy but don’t have an immediate offer to make. You meet this person and have several conversations over a period of time. You then communicate either in the affirmative or negative.

Do any of these personalities sound familiar to you ?

What do you think Emily is going through when she meets you either in 2 or 3, above. Possibly a feeling of rejection, break of trust, impatience, failing to see how you can be a good leader. Why? Research on Brain Science reveals that, The fear circuit is the most developed and fastest neuronal circuit we can activate both consciously and unconsciously in another person by our actions, words, behavior, body language and other forms of communication or non communication. Once these neurons in the brain are activated, we have lost the goodwill for the other person. As a leader, is this the impression you want to leave with everyone who approaches or meets you ?

What is a key leadership skill : The Human Touch Makes A Difference

1. People are an essential part of your life – no matter who the person is, how you treat people makes a difference. Do you choose to vary your attitude depending on the title and position of the person?  Do you realize that there is a person behind that email or chat? Why not make a simple acknowledgement of “Thank you, seen it, will respond in three days”. Give a time frame that you are able to live up to. If you are unclear about something, why not ask questions? Or if you think you over committed, recognize that mistake and acknowledge it. Silence is not the response expected of a leader.

2. Walking your talk – do you act on your words or just spin the wheel ? Connections can be made only if you engage and treat people with respect and courtesy.  People are the lifeblood of your business. Your word is your personal brand. In what particular ways are you results-oriented in your day-to-day actions?

3. Creating trust and rapport – relationships are built on trust and honesty. By giving false hope to someone you discredit yourself. Would you like to be treated the same way?  How do you go about your relationships?  You can grow and develop your relationships and business only if you create trust and collaborate and communicate. Creating and maintaining long-lasting relationships is not a one way street.

You may have the best of intentions but if your actions are not consistent with your word or intention, you create an environment of dissatisfaction and misunderstanding. As a leader you need to create and live transparency and collaborate with people within and outside your own organization.

Summary:

Do you know what you want ? 

How do you strike the right balance among your various commitments to which you have given your word to? 

How do you deal with people who you perceive to be more successful than you are?

How do you deal with people who are in need?

What does success mean to you ?

What are your main sources of creative input or ideas from others?

How do you add the human touch?

Related References : Brain Blog

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Filed Under: Character, Coaching, Communication, Emotions, Employee Engagement, Habits, Lead From Within, Leadership & Personal Development Tagged With: Brain Research, Business, Employment, Health, lead from within, Leader, Leadership, Questions, Small business, Social Media, Venture capital

10 Leadership Lessons From My Mom

13 May 2013 By Lalita Raman Leave a Comment

Today is Mother’s Day and normally I don’t write blog posts on my mother on this day. A mother, I believe is someone who needs to be honored, loved, cared every single day and not just on Mother’s Day. Why did I decide to write a blog post this year?

I was having a chat with a business colleague yesterday and we were discussing leadership, qualities of a leader and people who have inspired each of us. On the topic of inspiration, many have inspired me but none better than my mom and my dad. Since the discussion is fresh in my mind and Mother’s Day is today, I thought, why not translate these thoughts into a blog post.

My mom has never considered herself as a leader and even if you tell her she probably doesn’t understand how she can be a leader.

My mom is in her 70’s and she comes from a conservative background. She got married when she was 19 and she has always been a housewife who always found pleasure in looking after her home, her family and in building a temple of values.

Why do I consider my mom as a leader ?

For the full post refer to the LINK

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Filed Under: Coaching, Lead From Within, Leadership & Personal Development Tagged With: Change, coaching, Leader, Leadership, leadfromwithin, life, mother, Osteoporosis, Parkinson, respect, Transitions Coaching

Top 5 Uses of “Powerful Questions”

16 December 2012 By Lalita Raman Leave a Comment

Understanding a question is half an answer – Socrates

How many times have you been confronted, during a presentation or at a meeting, with a question? A question that has made you think, engage you and pull you back into the conversation or dialogue where you might have lost focus.

In all forms of communication, one’s impact is most effective when we pay attention to the receipt of our influence.  Questions, in my view, allows one to listen and interject at the relevant time and get the other party engaged and excited about the conversation or the subject being discussed. In the relevant context, a question constructed and asked properly acts as a catalyst. Questioning skills deserve much more attention than they usually get.

Any question is relevant if asked in the right context and enables you to determine if you can continue to push forward, pull back or change your style.  The most important part of questions is that it should assist in keeping the parties in a dialogue engaged and enable you to influence someone’s behavior or thinking, latter especially useful in negotiations, coaching and mentoring.

Bottom line, questions enables you to think, create and enhance trust and strengthens communication amongst a team, and between two people.  Managers instead of telling one of their subordinates to get something done and not seeing results might do well by asking the right questions. Try it, and the results will amaze you.

For FULL POST, refer to the LINK

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Filed Under: Coaching, Leadership & Personal Development, Life, Sales Leadership Tagged With: Business Coaching, coaching, Commitment, Executive and Leadership Coaching, goals, lead from within, Leader, Leadership, Managers, mentors, negotiation, Powerful, Questions, tools

What is Your Hat – Leader v/s Manager v/s Counselor v/s Trainer v/s Coach

12 August 2012 By Lalita Raman Leave a Comment

In organizations and day-to-day life we come across people who call themselves managers, coach, trainer, teacher, mentor and some consider themselves as leaders. Often some of these terms are used synonymously. Though a person can play the role of a mentor, manager, leader, coach, within an organization, each of these roles are different and unique.

Leader – one who inspires others by their actions and behavior. Leadership is a philosophy of life. Leadership is not about managing things but about developing people. It is about helping people to liberate the fullness of their talents while they pursue a vision that you have inspired them to buy into as a worthy and meaningful one. Great leaders can be great teachers and great coaches.

Manager – managers direct and tell their team what to do. They plan for the achievement of day-to-day tasks and the goals of the department or group whom they manage. Managers, by nature, are concerned with outcomes.

Mentor – Mentors help to shape or influence a person’s beliefs and values in a positive way by resonating with releasing or unveiling a person’s wisdom frequently through the mentor’s own experience. Mentoring is based on wisdom and role experience and tends to be more directive. Mentors have greater influence over client’s career prospects.

What Is Coaching ?

  • Coaching is a process to unlock a person’s potential to maximize their own performance. It is essentially a conversation–a dialogue between the coach and the client which focuses on improvement of skills and concrete results

For Further Details on Differences between Manager and Coach, Mentor and Coach, Counselor and Coach, Trainer and Coach please click on link 

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Filed Under: Coaching, Leadership & Personal Development Tagged With: coaching, Consultant, Counselor, Leader, Leadership, Leadership. Lead from wiithin, Manager, Mentor, Trainer

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