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5 Essential Behaviors To Be Emotionally Intelligent

22 March 2016 By Lalita Raman Leave a Comment

Last Friday, I went to see my doctor to get my results on the Nerve Conduction Test, that I had done several weeks back. My GP just read out the report and said I had Carpal Tunnel Syndrome and Peripheral Neuropathy. When I asked him, the further course of action, he replied with the utmost caution. Well……. , you could go to the Orthopedic surgeon or wear a splint. I was curious about the options, despite having already read about the options, which I had explored through Google.

He didn’t give me any direct answers and worse still, he started saying that even with surgery for the carpal tunnel syndrome, there is no guarantee of relief and complete cure. He also remarked that being a diabetic means that, the healing process could get complicated and for neuropathy, control of diabetes is essential.

I sat there listening to him and not giving into my emotions. First of all, no one expects a guarantee. Life is short and there are no guarantees. Secondly, he did not tell me anything new and worse still, instead of being emotionally aware about the language and tone that he uses, he was trying to put the entire blame on me being a diabetic and making judgements on the control of Type 1 diabetes.

I was sitting in his room thinking … Do you even know the life I have lived and have you walked in my shoes? Do you even know and understand how I have managed and controlled my diabetes for over 35 years ?……

→How many times have you been a victim of being judged by another, though they know nothing of your life?

→How many times have you typecast and stereotyped a person based on their gender, race, figure, and some traits that you may have observed in this person which happens to be the same as another person or group of people you know?

→How many times have you been emotionally unaware of the impact that your tone, your choice of words and indifference creates on your audience?

→Have you honestly tried to see things from the other person’s point of view?

As a doctor, a manager or a person empowered to lead a team or organization, how emotionally intelligent are you? Emotional Intelligence is about being

1.Self-Aware

Self-awareness is the capacity to introspect and the ability to recognize oneself as an individual separate from the environment and other individuals. It is being aware of what impact your behaviors have on others. Having self-awareness allows you to see where your thoughts and emotions are taking you. Knowing this, you are able to take control of your emotions, your behavior and make changes you want.

Clearly the doctor was unaware of the impact his behavior had on me.

2.Self-Regulation

Knowing when to say what and how is crucial for anyone and especially those who are in a position of impact.

Self-regulation is about being calm, knowing your values, and holding yourself accountable. #EI

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3.Motivation

#Motivation is about doing what you are doing with #passion, #care and #commitment. #EI

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. Being optimistic and realistic and knowing why you do what you do helps you to stay motivated. Doing something without being motivated not only impacts what you do and who you are but also affects the enthusiasm and morale of others.

4.Empathy

Empathy is about putting yourself in someone else’s shoes and seeing things from their perspective. A leader or anyone in a position of impact and influence, has to try honestly to see things from the other person’s point of view. They cannot allow their moods or the events of their day to affect the way they communicate or behave. Yes they are human and they need to think before they speak and regulate and manage their moods and emotions before they converse with other people.

Observe, listen, pay attention to body language and the other person’s feelings. #EI

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5.Humanity

We are social animals and we live in the world of communication. It is not only what we say but how we say (tone, body language and facial expression) that has an impact on other people. People who are human are engaging and energizing communicators in that they pay attention to the words, tone of voice and also their body language. They learn to appreciate the value in another person and engage in constructive feedback.

Be direct in your communication and yet be aware that the way you communicate can create doubt, disengagement and mistrust. If you are someone who is in a position to influence others with your behaviors and actions and not able to guard your feelings, and see things from the other person’s point of view, you lack the EI. And in not being emotionally aware, you do not lead by example nor do you inspire others.

→How Emotionally Aware are you?

→How are you becoming EI in your journey of life?

Transitions in life can cause us to be emotionally challenged and overwhelmed, please consult me for one-on-one coaching, group coaching, facilitation or as a speaker on Emotional Intelligence and Transitions.

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Filed Under: Attitude, Character, Coaching, Communication, Emotions, Employee Engagement, Energize Your Leadership, Habits, Lead By Example, Lead From Within, Leadership & Personal Development, Life, Resilience, self-awareness Tagged With: Communication, Doctor, EI, EQ, lead by example, lead from within, Leader, Leadership, Manager, Motivation, sef-regulation, Self-Awareness

Five Keys To Leadership Excellence

27 January 2016 By Lalita Raman Leave a Comment

The weather this past weekend was cold in some parts of the world and bitterly freezing in other parts. Most people when asked, how are you, were replying “it is cold”. The cold season shall pass and then we will slowly come to the peak of summer with temperatures in some parts of the world going up to 50°C or more. Extreme cold or heat is not something most of us are comfortable with.

Moderate weather, like fall or spring, is what most of us can bear and are comfortable with.

→How are you adopting moderation in your life?

#Moderation, not mediocrity, is something that will help you move forward. #transitions #leadership.

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#Moderation in moving towards excellence is key to #influencing others #positively.#transitions

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→Are you being mediocre or moderate in who you are?

→What kind of environment are you creating around you?

→Are you expecting people to work in a manner that burns them out?

Moderation is key to leadership excellence – How does moderation help you to succeed?

1.Communicate

We live in a world of Communication and Volatile behavior of being too excited, too angry, too sad will show up in the way you communicate. If your thoughts are not emotionally balanced, then your words will be affected. Our words do not just give information, they influence how people connect with us and see us.

#Moderation in your thoughts helps the way you communicate and reframe your #communication.

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2.Connect

We are social animals and connection with others is how we thrive. We need to learn from our mistakes. As a leader what are your behaviors and actions? Does it connect or isolate? Extreme enthusiasm, passion or apathy does not create trust or a foundation for long-term relationships. Seek to connect with genuine interest in the other person.

3.Appreciate

Silent gratitude is no good. Learn to appreciate and recognize your team’s effort and what they have done well. Don’t indulge in flattery but give honest and sincere appreciation.

4.Compassion

Connect and care with your compassion and not by being a task master. Your compassion will enable you to listen, observe and learn about your team.

5.Emotional Intelligence

What emotions come up for you in different situations?  How do you manage them, in being a role model? Be aware of your emotions and recognize them and do not be a victim of your primitive brain causing an amygdala hijack. Stop second guessing every decision you make and agonizing over whether you made the right one or not. Whilst reflection is necessary, having doubts over every decision affects your EI and leadership. Trust your intuition, reflect on what went well and what can be done to improver. Overall trust yourself and have the EI to be moderate in your behaviors and actions to self and others.

#Leadership is not about mediocrity and accepting status quo, but the ability to #inspire others.

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Moderation in all walks of life gives clarity and balance, why would you deny yourself that ?

Transitions in life puts us through challenges and moderation is key to go through such transitions to grow and develop. Please consult me if you are looking for one-on-one coaching, training, group coaching or to speak on motivational topics.

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Filed Under: Attitude, Brand You, Character, Coaching, Communication, Customer Service and Sales, Emotions, Integrity, Lead By Example, Leadership & Personal Development, Resilience, Sales Leadership, self-awareness, Talent And Human Resources Tagged With: EI, emotions, EQ, lead by example, Leadership, leadfromwithin, life, moderation, Motivation, Transitions

Five Successful Behaviors That Leaders Practice To Live Within Their Comfort Zone

4 November 2015 By Lalita Raman Leave a Comment

“I don’t like to be constantly told that I need to step out of my comfort zone. I’m happy where I am.” I was at Starbucks yesterday, waiting for a friend of mine to join me, when this remark caught my attention. The lady who made this remark was looking quite frustrated and was possibly having one of those down and out moments.

Do we constantly need to live out of our comfort zone?

Do we need to constantly push somebody out of their comfort zone?

In 1995, when I came to Hong Kong, I had till then never lived alone nor in a new country/city on my own. I took on a new role within the same organization, that I was working for in India. Here I was, in a new country, new culture, new work environment, new language, new role and yet….I learnt my way through, from my mistakes, believing in myself and not giving into my fears and I continue to live and enjoy this city, 20 years later.

If somebody had mentioned to me that I have to step out of my comfort zone, I probably would not have realized, what that meant, then. All I knew, at that moment in time, was that I have to make a meaningful impact, prove my worth, achieve the department goals and in all this, get a sense of fulfillment and grow in my career path and life.

Yet, when I reflect, I did step out of my comfort zone in several ways throughout my journey of 20 years and continue to do so. If I had not done so, I would not have made the journey to where I am today.

Can we live outside of our comfort zone all the time ? No, in fact, not necessary.

We need time to process our experiences and thus need to come back within our comfort zone. If we are constantly seeking new experiences all the time, we may run the risk of missing out the subtlety and experiences of life. In this day of the technological innovations, breakthroughs, and being connected all the time with our smart phones,  change is continuos and the last thing we want, is for the new and interesting to become boring within a short span of time and a sense of apathy to develop.

So, why is there so much importance being given to stepping out of our comfort zone?

We are creatures of our habits and over time, we all gather a set of constricting habits around us—those that we become less conscious of and lull into an auto pilot mode. Some of these habits restrict us from attaining our full potential because we allow ourselves to be dominated by our fears. When you allow some of these not so useful habits to rule you, you will be stuck in a rut.

So how do we motivate ourselves to step out of our comfort zone and yet not make it stressful and nerve wrecking.

1.Have a growth mindset

When you have a growth mindset, you become more aware of opportunities for your self-improvement. Living on an auto pilot mode and continuing the same habits which causes frustration adds to your stress and overwhelm. Challenging yourself to move forward adds that spice and flavor to your life and enables you to achieve progress in your life.

My transitions within the world of investment banking world, where I spent 20 years and switching from a corporate career to running my own business, four years back, has been possible on account of my growth mindset. Research in Neuroscience tells us that our connection to meaningful impact and contribution activates our neural reward networks.

#Learning, #discovering, re-learning helps the neurons in our brains to make new connections.

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2.Change your thoughts

Your thoughts control who you are. If you believe you can’t, you won’t. Living within your comfort zone today, was someday, probably, out of your comfort zone. Living within your comfort zone is good as long as it doesn’t make you stagnant.

How can you expect to progress and move forward in your life if you are not willing to do something with which you are uncomfortable? Anything new is likely to create some uncertainty or discomfort. The first day in your job probably felt uncomfortable and 3-6 months later, you got into the groove.

Give power to your negative thoughts and it starts to control your feelings, words and language and you are not able to break away from the vicious cycle of negativity. Empower your thoughts and the actions that follows as a result.

3.Face Your Fear

Unknown and uncertain things is many times perceived by our brain as a threat. If we allow that fear to dominate us, we become victims of it. A little anxiety may be just what you need to focus your efforts and perform at your peak, psychologists say. Ask yourself how did you overcome some of the fears you had before? What did you learn from that experience? Let logic more than emotion prevail in guiding you to overcome your fears.

“There’s a place for information,” Dr. Taylor (Kathleen Taylor, a professor at St. Mary’s College of California, who has studied ways to teach adults effectively) says. “We need to know stuff. But we need to move beyond that and challenge our perception of the world. If you always hang around with those you agree with and read things that agree with what you already know, you’re not going to wrestle with your established brain connections.”
Such stretching is exactly what scientists say best keeps a brain in tune: get out of the comfort zone to push and nourish your brain. Do anything from learning a foreign language to taking a different route to work.

#Self-confidence comes from believing in yourself and playing to your strengths

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4.Let go

Believe in yourself, the depth of your talent, the power of your ability and the reach of your potential. If you keep doubting yourself, then you will not be able to move forward. Reflect on things you do well, things which challenge you and where you need to improve, and how you can use your strengths to overcome your challenges. Seek the help of a mentor or coach who can be a sounding board and help you get the necessary insights. Let go of being in control of everything in your life. That adds to the overwhelm and stress.

When you change your mind about #stress, it changes your body response too. #transitions

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Viewing the stress response as helpful, the heart still pounds but the way your body responds is similar to when you are in joy and courage. If you think of something as a challenge, which you will enjoy, then you are able to live up to that challenge.

5.Diversity

Whilst learning, growth and development happens outside your comfort zone, seek diversity on things you already do well and within your comfort zone. This will give you the optimal balance of being challenged and in a healthy way. Try out different ways of doing something, you have been doing as a routine. For e.g. If you write every Monday, to publish your blog post and you feel bogged down by sticking to that routine, try changing it to another day. Not every aspect of your life at every stage needs to be viewed as stepping out of your comfort zone.

If using the word “Outside your Comfort Zone”, bothers you and causes agony in you, reframe your communication.

Ask, what do you need to start doing to get to your vision or goal? What do you need to stop doing to achieve your dreams? What do you need to give up to reach your potential ? Enjoy the journey and if you feel you are running on a hamster wheel, Stop, reflect and check if you have pushed yourself way too hard to cause overwhelm and fatigue.

The idea is to move forward and provide yourself motivation to take steps to achieve what you seek and that means to get uncomfortable with the comfortable and comfortable with the uncomfortable. Your growth as a human being and a leader depends on it.

Transitions creates overwhelm and challenges in our life. Some of the changes that we get dealt with are outside our control and some are within our control. How we transition to these changes in our life is entirely up to each of us. Grow and develop or choose to stay stagnant. Consult me for either one-on-one coaching, group training, facilitation, or workshops.

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Filed Under: Character, Coaching, Communication, Customer Service and Sales, Emotions, Energize Your Leadership, Generalizations, Leadership & Personal Development Tagged With: challenge, Comfort zone, fear, habits, lead change, Leadership, leadfromwithin, Motivation, stress

Fake It Till You Make It

26 July 2013 By Lalita Raman 10 Comments

One of my sister’s friends’ colleague Anita, submitted her resignation recently, since she had found another job. Whilst she was serving her notice period, she still kept hoping that she would be asked to stay in her current organization. She was almost nearing the end of her notice period when my sister’s friend asked Anita why she wanted to stay back. Anita did not have any job in hand. She had pulled a fast one since she believed in doing so, she would get a salary hike with her current company.

You have probably heard of “Fake it till you Make it” ever so often. I have always wondered about this statement.

Do you fake
→your values, authenticity, talents and skills?
→your job, salary, what you can afford
→your emotions, compliments and the way you articulate
→who you are

Fake it till you make it or become it seems to be losing its essence in the way people are using it. I have always understood “Fake it Till You Make it” as, to get over your negative self talk, to believe in yourself, to achieve your dreams and not have your inner critique take over.

From when did it become not being authentic, or being a hypocrite or lying about who you are or what you have?

There are many Anita’s I hear about or meet and I look at them and wonder

♣why do you do what you do?
♣would you rather put on a facade and continue the path of self-deception or be true to your inner self?
♣how long will you keep running away from your inner voice?
♣what would you be proud of yourself and who you are today?
♣what legacy do you want to leave behind in people’s hearts?
♣are you putting away your darkest fears and doubts by being who you are not ?

Psychological research shows that the self-fulfilling prophecy works for both negative and positive predictions, indicating, again, that the beliefs you hold have an impact on what happens to you. And in making something happen, you got to believe that it is possible and you are capable. This extends to your confidence with respect to public speaking, being able to deliver a presentation  or a project. The placebo effect works when applied to build and boost your confidence, when you have the skill set, and are adequately prepared.
We all have moments when we need to fake the confidence, to believe we can do it.By allowing yourself to build and applaud that skill that you have needs to be practiced without any intentional deceit or harm.

Reflective Questions

♣Are you doing what you are doing to establish credibility?
♣What are your core values? Does your behavior and actions reflect your values?
♣How are you living in alignment with your values?
♣Are you building or harming your character in getting over your negative beliefs ?

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Filed Under: Character, Coaching, Communication, Habits, Lead From Within, Leadership & Personal Development Tagged With: Authenticity, Business, Communication, Fake it till you make it, fear, inner critique, Leadership, leadfromwithin, Motivation, negativity, self talk, Self-fulfilling prophecy

Is “MOTIVATION” a Scam ?

5 February 2013 By Lalita Raman 3 Comments

Who Is Awesome ?YOU ARE

Who’s Awesome ?
YOU ARE
PHOTO : LALITA RAMAN

 

One of my friends takes every chance to state on Twitter, in his daily conversations and probably in his own thoughts that, “Motivation Is A Scam.”

You have had a tough day at work, you come home hoping to unwind and relax. However, your daughter who was slightly unwell develops high fever and you end up spending the entire night at the hospital. You have to go to work the next day since you are trying to finalize on some important deals and meet some deadlines. You are not in the best framework but still manage to get through your deadlines when half way through the day you are told you miss the deal. What drives you up the wall is that the reason you lost the deal was absolutely silly. You are at your lowest and your state of mind is such that it is reeling in negative thoughts. You have been through a series of such bad patches and you force yourself to get out of this negative vicious circle.

You know what it is like continuing to be there and you think back to your WHY and what you believe in ? What does this sound like, to you ?

“Motivation is the psychological feature that arouses an organism to action toward a desired goal and elicits, controls, and sustains certain goal directed behaviors. It can be considered a driving force; a psychological drive that compels or reinforces an action toward a desired goal. For example, hunger is a =motivation that elicits a desire to eat. Motivation has been shown to have roots in physiological, behavioral, cognitive, and social areas.”

More often than not motivation is telling yourself that a greater reward is awaiting if you continue to believe in your “Why”. Most of us believe that our feelings cause our behavior. However, research indicates that feelings often follow our behavioral choices which follows our thoughts. So if we choose to get out of negative thoughts we can control our behavior too. For all this to happen there needs to be a reason for each of us to do so and this reason is Motivation. Not surprising that one of the most popular themes on the Internet is on personal development and growth. However, the tips and articles can only be inspiring and useful if you decide to change and have the inclination to do so.

Motivation will remain a scam if the burning desire to change or do something meaningful is lacking within you.

We can control our behaviors by controlling the words we speak to ourselves and thoughts that we engage in. I find that if I use words and thoughts that engage, challenge, encourage and empower, I am able to move forward. Non-stop exposure to negativity by way of words, thoughts or company we are in disrupts our memory, attention, and judgment. When we speak to ourselves and others, words that express confidence, faith, and hope without sacrificing the truth helps to inspire others and yourself. Try it.

When does motivation become a scam?

  • If you start to sell trash in the name of inspiring others.
  • If you don’t live your words
  • If you aren’t engaging with people in real discussions
  • If you think you know it all and stop listening to others
  • If you aren’t helping someone who is struggling with being stuck in a negative vicious circle.

Life is about living and each of us go through our share of struggles in life. Our inner self has to be the biggest motivator and in moments when we struggle we take aid from friends, family and true inspiring stories. My biggest motivation and learning is from real life stories and how some people despite all odds get what they aimed for. An example in the attached you tube.

Coming back to this friend of mine, despite his continued belief, he is doing an inspiring and motivational show !

Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy. 
Norman Vincent Peale 

 

 

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Filed Under: Habits Tagged With: behavior, Confidence trick, Health, Jill Bolte Taylor, leadfromwithin, life, Mental Health, Motivation, Self-help, Stroke Of Insight, Thought, Twitter, You Are Awesome, You Matter

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