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Leadership Influence or Impediment

9 February 2016 By Lalita Raman Leave a Comment

Two weeks back, one of my dad’s close friends passed away. He was suffering from dementia for 4-5 years. Over these 5 years, his wife took care of him. His wife is a person who showed endurance, empathy and above all resilience and there never was a moment, when, if you meet her, she showed her frustration or her emotional state to others.

I remember, as a teenager, when we used to go to her house, her house was spick and span and she used to balance her work and home life well. She maintained her house well, she brought up her daughter with elegance, etiquette and taught her to be courageous and respectful in her behavior. In the last five years, she showed tremendous endurance in the way she looked after her husband. His condition over the years worsened in that he completely stopped recognizing people and had many other health challenges. Through all this she never gave up and showed optimism and hope.

She has inspired me in who she is and some leadership insights that I have seen in her, over the years, I have shared below:-

Leaders are one who:

→1. Look for opportunities where others find nothing.
→2.Are solution focused, where others see a problem.
→3.Are willing to learn and be on a continuous development and growth path.
→4.Are not limited or put down by fear and doubts.
→5.Encourage others by asking powerful and relevant questions.
→6.Are realistically optimistic and are not involved in a negative vicious cycle.
→7.Think forward and find a way to maximize their potential.
→8.Make the best use of what they have, and their talent.
→9.Accept their circumstances and don’t engage in the blame game.
→10.Plan and are prepared to accept what life offers them and keep themselves engaged and busy.
→11.Reframe their communication by genuinely thinking from the other person’s perspective.
→12.Respect and are courteous even in adverse situations.
→13.Have the EI and they continue to do what is required of a situation. They do not stop and do not give up despite life throwing challenges at them.
→14.They give others a fine reputation to live up to.
→15.Realize that life is a bumpy ride and what is within their control is the attitude they take to each situation.
→16.Are proactive and are not reactive.
→17.Are good communicators and they continue to work at it.
→18.Step out of their comfort zone and travel the path less traveled.
→19.Know their core values and their actions and behaviors reflect their core values.
→20.Are self-aware and they know who they are. They do not derive pleasure or their own self-worth from whom they know or by putting others down.
→21.Inspire others to embrace change by adapting to change themselves and giving others reasons to do so.
→22.Are humble, generous and kind.
→23.Accept their mistakes first and call out to others mistakes indirectly.
→24.Are resilient and persistent.
→25.Are committed and walk their talk.

Life chose to give her a roller coaster ride and though it was her life partner whom she was looking after, she stood by him without complaining and without regret. Her relentless optimism and resilience has been inspiring and encouraging to follow. May his soul rest in peace and may the leader in her continue to inspire more lives whom she touches.

#Leaders encourage, motivate, walk their talk, are humble and willing to learn. #leadership #EI

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As a leader, you have the potential to inspire those around you to support and execute not only your vision but also create a legacy by enabling and helping them to live their potential.

Transitions in life creates challenges and many times takes you way out of your comfort zone. To get insights out of the transitions that you face, please connect with me.

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Filed Under: Attitude, Character, Coaching, Communication, Emotions, Energise Your Leadership, Habits, Integrity, Lead By Example, Lead From Within, Leadership & Personal Development, Life, Mindfulness, Resilience, Talent And Human Resources Tagged With: Communication, EI, lead change, Leadership, leadfromwithin

You Will Regret, Not Reading This Right Now

8 December 2015 By Lalita Raman Leave a Comment

I was at yoga and as I was holding my push up, the instructor asked “have you injured your left shoulder”? Her question took me by surprise. I responded to her in the negative and then I told her that I had a surgery on my right shoulder rotator cuff, three years back. She said that I am slumping on my left shoulder and the injury and the resultant surgery could be the cause.

Push-ups is something I enjoy at yoga and at the gym and it is only on rare occasions that I would do push-ups with my knees down. I was unaware of this slump on my left shoulder whilst I was doing my push-ups. Now that I was aware of this, I was extra conscious of the same and in fact struggled with my push-ups.

And as I was wondering how I could correct it, I remembered the cycle of competence. I wouldn’t necessarily call myself unconsciously competent in doing push-ups but sudden awareness about this slump on my left shoulder made me feel I had regressed to unconscious incompetence.

→As a leader, how many times are you unconsciously incompetent or consciously incompetent and you allow that to stop you from moving forward?

What can you do as a leader to increase your awareness of your team and your own self-awareness through the cycle of competence?

1.Think about your strengths

In moving from stage 1 of unconsciously incompetent to stage 4 of unconsciously competent or stage 5 of reflective competence, rely on your strengths. When you focus on your strengths and your teams’ strengths, it will change your perspective and give you the confidence to move from stage to stage and be on the right path.

2. Think about your challenges

#Life stops when you stop learning and you take an #attitude of “always in the know” #transitions

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 Growth and development happens when you are ready to let go of your inhibitions.

When you recognize what you do well and be reflective, you are able to create opportunities for yourself and your team. When we are in a negative thinking mode, no insights or breakthroughs are possible and in fact it inhibits our brain from clear thinking.

As a leader, you need to realize that the better you become at something, the more you need to consciously think about how you can get better at that task. Those are the new benchmarks by which you judge the success or failure of who you are or what you do.

In learning a new skill or re-learning a skill, there may be moments when you feel you have regressed to previous stages especially if you fail to practice the new way of doing things or exercise the new skill.

In inspiring others to reach their potential, you need to assess where your team is currently, where is their desired outcome and find out what is creating the gap. Telling your team to fix the problem is not going to close the gap between where they are and the final outcome.

#Coaching is necessary to get members of your team to reach the desired state. #leadership

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What is necessary for coaching ?

1.Create a safe place

Do not Judge. Judgment creates defensiveness and stops people from expressing and communicating with an open mind. If you want people to feel respected, listen to them, respect their views, create a safe place and help them grow.

2.Focus on way forward

Don’t focus on what went wrong because that will be self-defeating and demotivating. #coaching

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Keeping focus on how to get to the desired outcomes will help you move forward and help your team overcome the challenges.

3.Be curious

We engage in the world we create. Ask questions instead of telling or giving orders because asking relevant questions keeps people engaged and helps them to think. Asking for your team’s suggestion helps them to be focused and be involved.

4.Get Commitment

Be# goal oriented and get your team to commit to a plan of action. #leadership

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 A plan of action which you help them to design engages them to give their commitment.

Overall, be it in your progression or your team’s progression, create awareness accompanied by a sense of awakening through coaching and coaching yourself by hiring a coach or self-coaching.

⇒Every leader and trainer and coach should be aware that if the awareness of skill and deficiency is low or non-existent – i.e. the learner is at the unconscious incompetence stage – the person will simply not see the need for learning. Thus it is essential to establish awareness of a weakness or training need (conscious incompetence) prior to attempting to impart or arrange training or skills necessary to move people from stage 2 to 3. People only respond to training and coaching when they are aware of their own need for it, and the personal benefit they will derive from achieving it.⇐

For professional executive coaching either one-on-one or group coaching or training or facilitation please contact me.

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Filed Under: Attitude, Character, Coaching, Communication, Customer Service and Sales, Employee Engagement, Energize Your Leadership, Habits, Integrity, Lead By Example, Lead From Within, Leadership & Personal Development, Life, Meditation, Relationships, Resilience, Sales Leadership, self-awareness, Talent And Human Resources Tagged With: awareness, coaching, Communication, Curiosity, cycle of competence, Leader, Leadership, leadfromwithin, Questions, Self-Awareness, Strengths, Yoga

Five Steps To Empower Your Way To Resilience

16 November 2015 By Lalita Raman Leave a Comment

Last Thursday, my mom had a bad fall. She slipped in the bathroom and badly injured her shoulder, her shoulder cervical area, and her pelvic bone. Initial X-ray, that day, did not reveal any fracture. My mother suffers from Parkinson and Osteoporosis for the past five years. Despite being in pain and agony, she hobbled her way through and still woke up at her usual time at 4 am on Friday. Her pain increased over the weekend and the pain killers seemed to have limited effect. and when she was taken to the hospital on Monday, she was diagnosed with multiple fractures. She has been advised complete bed rest. Yet, with her determination and willpower and my sister’s and dad’s help, she came back home. She made a deal with her Doctor that she will take care and come back on Friday, because the next two days is Diwali, which is our New Year. She did not want to be in the hospital for the next three days.

My mother is a resilient woman. Despite her Parkinson’s and Osteoporosis deteriorating over the years, she is mentally strong, very resilient and with her willpower she bounces back and continues with her life as it unfolds, with her positive attitude.

When you choose to wallow in your mishaps, sorrows or unpleasant changes that come along, you will increase the stress and overwhelm in your life.


Resilience is necessary for each of us because it with our resilient attitude that we face challenges, stay committed, and are able to move forward.

How do you build your resilience ?

1. Set an intention

One of my yoga instructors begins her class by asking us to set an intention and be conscious of that intention through some of the poses that we may find challenging. Setting an intention helps us to focus and direct our effort towards that.

Setting an intention on a daily basis is a gentle reminder to ourselves of what we want to be or achieve at the end of the day. The journey to that intention or goal despite challenges becomes more purposeful.

2. Adopt a positive mindset

A negative mindset leads to negative emotions and the vicious cycle continues. Emotions are present in our daily lives and plays a role in how we behave individually and socially. The limbic system controls our emotions and other brain functions related to our instincts and memories. When our brain perceives a threat or faces a threat or adversity, our brain gets into a fight, flight or freeze mode.

How many times have you been in situations when you sent an email and regretted over it? That is your limbic system in action where essentially your motor skills are in full form and your executive center or the rational part of your brain shuts down.

With a #Positive mind, we allow our #brain to think rationally. #transitions #resilient

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4.Labeling your emotion

We are emotional beings and EI does not mean keeping our emotions pent-up. Be aware of your emotions and what I have found useful is to label my emotions. For e.g. If someone does not respond to an email within the time frame they had committed, I’m either frustrated, angry or resign to the fact that the person is not committed. When I label my emotion, I recognize it and it becomes easier to deal with it. The trick here is to be aware of your emotion, recognize it and instinctively label it without over analyzing and spending too much time.

If you over analyze it, you run the risk of tiring your brain and overwhelming yourself.

5.Reflect

It is easy to blame yourself and criticise. Stop. Resilience is about your ability to take it all in, recognize where you are and move on without losing heart. Learn to reflect on what went well even in those challenging circumstances, what could you do differently to overcome the situation you are in. Tell yourself, “I am going to overcome this situation” or ” I can do it” and march forward.

The way you speak to yourself i.e. your thoughts, can either help you build yourself or chip away at your ability to feel confident. What will you choose?

Make those whispers to yourself #empowering, empathetic and one that builds your inner #strength.

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Resilience is a continuous process and not restricted to being adept at navigating hurdles and high pressure situations in life. It is about a mindset that helps you thrive through every situation, no matter what they are. Resilience is not about facing every aspect of life on your own. Take the support of friends and family because in confiding and collaborating with others whom you trust, you are able to get insights and breakthroughs.

Change is part of our lives and with some changes, transition takes a longer time and affects our daily being and activity. To lead your life with passion and purpose and overcome and face the transitions in your life and thrive, Contact me for one-on-one coaching, or group coaching or workshops or facilitation. 

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Filed Under: Attitude, Character, Coaching, Emotions, Energize Your Leadership, Habits, Health, Integrity, Lead By Example, Lead From Within, Leadership & Personal Development, Life, Mindfulness, Resilience, self-awareness Tagged With: coaching, Communication, EI, emotions, EQ, judgement, lead from within, Leadership, positive, reflect, Resilience

Leadership : The Power of Influence Or “Cry Wolf”?

13 October 2015 By Lalita Raman 2 Comments

As a child, I remember hearing this story of The Boy Who Cried Wolf, where, the tale concerns a shepherd boy, Peter, who repeatedly tricks nearby villagers into thinking a wolf is attacking his flock. When one actually does appear and Peter again calls for help, the villagers believe that it is another false alarm and the sheep are eaten by the wolf. At last, Peter learnt his lesson, that if you always tell lies, people will eventually stop believing you; and then when you’re telling the truth for a change, when you really need them to believe you, they won’t.

?? How often is this story, true in our daily lives?
?? How many times have you met people who say

→they will deliver you something within a specified time frame and you don’t hear back from them within the specified time
→ their customer service will help you and when you need help and engage with them, you waste your time and the issue still doesn’t get resolved
→ they are right and they denounce you when you disagree,  even when you disagree with evidence.
→are listening but are engaged on their mobile, their own thoughts and activities
→they are the best and are so consumed with what they get and are frozen with their point of view.

Credibility cannot be built and enhanced when

1. You are narcissistic

When you are self-centered, your actions show that you are looking out for yourself. Your choices and decisions are made to make you look best. Your actions are manipulative and you are concerned about what is best for you and no one else.
If you are a self-centered and narcissistic person, you will not motivate or inspire others. People will stop believing in you.

2. You are egoistic

If you only see what your eyes want to see, and don’t want to believe in others and what they are capable of, you will be seen as an egoist. When what you say and how you say and act is based on your own interests and advancement of the same, people will stop giving you respect,

3. You are inconsistent

When you actions are not in line with what you say, you are considered inconsistent and somebody who cannot be relied on. Your actions speak who you are and not only talk your talk but walk your talk to enhance your credibility.

4. You are insecure

Your actions do not motivate others and you don’t believe in others. You do not appreciate or recognize others for what they do well. You don’t make your team feel valued or wanted. You are driven by a sense of insecurity about your position and fail to inspire your team. Your insecurity results in you not looking after your team interests and caring for their growth and development.

5. You don’t communicate

You are open about the way you criticize, condemn and complain, yet, you don’t take time to value your team’s valid contributions. You instill fear in others in the what you communicate and how you communicate. You give feedback when it suits you instead of giving regular constructive feedback. You install a change and do not communicate or assist people through the transition.

Communication is effective when you listen to understand, empathize and empower your team to deliver what they need to deliver and do best. Credibility is built and enhanced by the way you communicate and treat your team.

Credibility is not built-in a day and yet it takes a fraction of a second to damage it. You will be followed as a leader when you inspire others by your actions. Earn your credibility by being true to your word.

#Influential #leaders build #credibility and they welcome diverse points of view. #transitions #leadership

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They cultivate an environment to promote diversity. They not only believe in their own power but also in the power of others.

#Influential #leaders believe in the potential of others and are not self-centered. #transitions #leadership

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Transitions sometimes affect your power of influence and in order to continue to be credible, seek the assistance of a coach. Connect with me for one-on-one coaching, group coaching or training. 

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Filed Under: Attitude, Character, Coaching, Communication, Emotions, Habits, Integrity, Lead By Example, Lead From Within, Leadership & Personal Development, Life, self-awareness Tagged With: disagreement, lead by example, Leadership, leadfromwithin, narcisstic, The Boy Who Cried Wolf, Transitions

Is The Power Of Empathy Lacking In Leaders?

30 September 2015 By Lalita Raman Leave a Comment

Empathy, the ability to resonate with your requisite emotional response, to what others are experiencing in that moment.

“You are a Coach. One of the key essentials to being a good coach is to listen and not fix things”. This was one of the first things, I heard, in one of my coach certification trainings.

Empathy, is a necessity, not just as a coach, but as a human being in every walk of life including at work. Yet, it is lacking in many leaders, who need it the most.

Empathy is important in a cross cultural context, in evaluating somebody, in working with somebody, to understand what your customer needs and in the highly connected world that we live in where people are quite vocal in their opinions. You need empathy in understanding the dynamic needs of your audience, no matter, you are in sales, in back office, in front office, leadership and development facilitator or purchasing and requisition.

Two weeks back, a friend of mine was quite upset and frustrated. She narrated to me her experience, the previous day at work. One of her senior colleagues, did not give her an opportunity to do what she does best. He interrupted her, whilst she was doing her work and basically rode the show. Empathy was lacking from this senior colleague of hers who decided that he will have his way and not allow her to do what she is good at. His behavior of over dominance also caused her to doubt her confidence and her ability. This colleague had failed to see the world through her eyes and understand her perspective.

#Empathy is #listening and understanding others and goes beyond that. #leadership #peopleskills #transitions

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 To be a good listener, it takes more than just hearing with your ears, as to what the person is saying—it requires focus, an innate desire, mindfulness and conscientiousness.

Empathy is:

→1. Allowing someone to do what they are good at and not standing in their way.
→2. If someone is not able to get to their goal, find out what stopped them from getting there and have the understanding to facilitate a solution that works best with that person and in that situation.
→3. If someone has made a mistake, calling attention to their mistakes indirectly. One way to do this is by asking questions.
→4. When you listen, you give your undivided attention of your mind, body and soul to the person who is talking. Listening requires concentration and this is evident not only from your ears but from your body language, your tone, your eyes and words. Know when to speak up and when to shut up.
→5.Understanding the cultural nuances with your observation powers, your ears and your heart.
→6. In the art of Persuasion, understand what is the benefit to that person and how does it matter to them ?
→7. To pick the cues in every relationship and in every conversation. How can you be empathetic if you have not been able to sense what the situation requires?
→8. When somebody is agitated, let them vent in a manner that is most suitable to that person and as the situation demands.
→9. Your behavior, your tone, your body language, and the words you choose can be the most effective form of empathy and make the fault seem easy to correct.
→10. Praise the slight improvement and praise every improvement. Be hearty in your approbation and lavish in your praise- Dale Carnegie
→11. Asking questions instead of giving direct orders.
→12. Allowing someone to save face.
→13. Disagreeing agreeably with others. Giving respect to the other person’s opinion and never saying that they are wrong.
→14. Honoring your word and staying true to your commitment.
→15. Acknowledging the goodness in others and not allowing your judgment to mar that.

What would you like to add to the above list of Empathy ?

Empathy is the EI, the intellectual and emotional curiosity to see other people’s reality, and having the mindset to adapt to what the situation demands.

#Empathy is the #pathos in every #human connection. #leadership #transitions #peopleskills

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You have a leadership mindset when you are empathetic which means you need to be focussed, mindful and adaptive to the current moment.

Empathy is imperative in transitions – to self and others, to see through the transitions that life journeys us through.  Connect with me if you need coaching either on a one-on-one or as a group, to manage transitions, at work or in life, through coaching. 

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Filed Under: Attitude, Character, Coaching, Communication, Emotions, Habits, Integrity, Lead By Example, Lead From Within, Leadership & Personal Development, Life, Mindfulness, Relationships, self-awareness Tagged With: adaptive, coaching, Dale Carenegie. praise. mindfulness, Empathy, Leadership, leadfromwithin, Listening, mindfulness

How To Be Assertive in 15 Easy Steps

21 September 2015 By Lalita Raman Leave a Comment

Assertiveness means being aggressive, and so I chose not to be assertive, was the comment made by one of my colleagues whilst we were chatting about the ability to say “No”.

-Does assertiveness equal aggression ?
-If a woman is assertive, is the common misperception, especially in the Asian society, that she is aggressive.
– if your boss, knowing that you have an important commitment at 6 pm today, which you have informed him of, walks over to your desk at 5:30 pm and tells you that you need to submit some deliverables by 7 pm this evening, for a client meeting at 10 am tomorrow, would that be considered aggressive ?
– if you decide to remind him of your commitment at 6 pm and state that you will attend to it the next morning and submit it before the client meeting, would that be assertive or aggressive?

Assertiveness is often perceived as aggression. On the spectrum of communication, passive lies at one end and aggression at the other end. Assertiveness lies right at the mid-range. Assertiveness is where not only your needs matter but also those of others and the way you communicate, takes care of both.

Assertive communication is about working with people and not against them. Albert Mehrabian has conducted several studies on communication and his premise was that when we are not aligned in our vocal, visual and verbal, minimal or no importance is given to our words (verbal). When our body language, facial expressions, tone in which we communicate and the words we communicate with, are incongruent, what is given importance in our communication is

55% to body language and facial expressions – Visual
38% to vocal – tone of our voice
7% to words – words used to deliver our message.

Assertive communication can be aggressive if our tone, body language, and facial expressions used to convey our message indicates rudeness and arrogance even if the words used may be gentle.

If your boss decides to dump something on your desk at the 11th hour, very well knowing that you had a commitment, that is considered aggression. If you decide to say that you will attend to it tomorrow and make sure it gets done before the client meeting, then it is not considered as aggression as long as your visual, vocal and verbal are aligned and does not indicate rudeness.

Aggressive behavior is where you are arrogant and demand for things whereas Assertiveness is about being frank and forthright about your needs and rights without ignoring those of others.

Being assertive may be challenging and it is a skill that can be learned. The primer for developing your assertiveness is a good understanding of who you are and a belief in the value you bring. When you have that and are able to convey that in the way you communicate, you display your self-confidence.

How to be Assertive and What are some of the techniques ?

→1. To be professional and respectful

→2. Use appropriate language and humor

→3. Consider the audience, relationship, and environment

→4. Turn the negative into positive

→5. Aware of diversity issues

→6. Listen without prejudice or bias

→7. Be non-judgmental

→8. Do not get defensive

→9. Be warm and approachable

→10. To Communicate assertively means to communicate with diplomacy, and tact and confidence. It means being aware and sensitive and keeping negative emotions at bay.

→11. To be assertive does not mean compromising nor being aggressive. You can get to “win-win” more easily and see the value in what your counterparty or audience is saying and in his/her position. You see their point of view.

→12. You Walk your talk and you stay committed to your word.

→13. You treat everyone else as they would want to be treated and in doing so, you are self-confident and believe in yourself.

→14. You are empathetic and do not shy away from direct communication.

→15. You prepare well on the way you need to communicate. You maintain your EQ even in the most difficult of circumstances.

#Assertiveness helps to build and develop on your #self-confidence and improve your #peopleskills.

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Being assertive shows that you respect yourself because you are willing to stand up for your interests and express your thoughts and feelings without hurting others.

Assertiveness is not the solutions to all your problems and you need to be assertive as is appropriate to the given situation. Context is key to being an assertive communicator.

With the various transitions in life, you need to be assertive and find your core.  For enhancing your communications skills either on a one-on-one basis or by way of grouse workshops, please connect with me.

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Filed Under: Attitude, Character, Coaching, Communication, Emotions, Habits, Integrity, Lead By Example, Lead From Within, Leadership & Personal Development, Life Tagged With: assertive, Communication, diplomatic, empathetic, EQ, leadbyexample, Leadership, leadfromwithin, peopleskills, respectful, tactful

Five Ways How Yoga Can Make you a Better Leader

31 August 2015 By Lalita Raman 2 Comments

Why Do You Do What You Do ?

Fitness is not just about how physically fit you are. It is about “the intention” with which you work-out at the gym (cardio and/or weights training), or while walking, running or practicing yoga. And in any of these forms of fitness training, physical fitness cannot be achieved without the mental well-being. Setting an intention ahead of the workout helps you to be #mindful on the path to achieving your goal.

Setting an #intention is about being conscious of #why you do what you do. #leadership #mindfulness #transitions

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Most of us experience overwhelm on some days of the week in our lives. Overcoming stress is about taking the right mental attitude to deal with what causes the exhaustion and overwhelm.

Yoga is not just about relaxing, it is about meditation in flow and mindfulness whilst doing the various asanas (poses). It is not about what you want but what you achieve and yoga helps you to do that.

Yoga can be practiced in addition to your gym or running or in isolation.

Here are my favorite reasons to bring yoga as part of your daily life as an entrepreneur and leader 

1. Letting Go of Control

As an entrepreneur or as an employee, you are constantly making decisions and doing something. You are also possibly managing people and coordinating your team’s efforts. If you go to a yoga class, you are led by the instructor. Of course, you choose whose class you want to attend, the type of class you want to attend. Once you are in the class, there is no turning back. You need to go with the flow. You learn to appreciate the importance of giving clear instructions and showing empathy whilst doing the same. Even if you are used to a particular instructor’s style, each day is different for them and you and you have to learn to give in and be in the moment. Not doing so leads to irritation, stress and finally not achieving the purpose of being at yoga.

[Tweet “As a #leader, you need to let go and be in the moment to #trust your gut and your team. #leadership]

2. Do away with Judgment

Over more than 10 years that I have been practicing yoga, I have realized that whenever I judge myself, I lose my focus and chances of injury are higher. Reacting to frustrations or letting your ego get the better of you during yoga makes you distracted, and the results not so desirable.

As an entrepreneur and leader, growth and development is key and making judgment on yourself and others, distracts and deters you from achieving your goal.

3. Patience

Yoga teaches you to be patient. Each day is different and your mental and physical being is different. If you don’t realize and accept this, you can experience frustration. In our daily life, it takes time to reach our goal and achieve our vision. Progress is made slowly and yoga teaches you to be humble and patient. What is most important in your life’s journey is your intention, effort and passion.

4. Connecting

Working and thinking non-stop tires your brain. To be effective and efficient, you need to take timely breaks. Yoga helps you to connect with yourself by quietening your mind. It helps you foster mindfulness and gives your brain the much required break. To get over overwhelm and exhaustion, set aside time for mindfulness through yoga.

This helps you to be creative and get the breakthroughs you are seeking.

5. The Discipline of Flexibility

Every yoga practice requires an open mind and the willingness to accept that moment. To find the agility and flow despite what you are feeling in your body and mind, requires you to be adaptable.

In the same way, entrepreneurs and leaders need to be adaptable in their approach and flexible in the way they communicate.

When we are flexible and implement a wider range of communication skills and take risks to step out of our comfort zones, we become more open-minded and influence others as leaders in who we are ~Lalita

Yoga is a journey that teaches you to be humble, patient, step out of your comfort zone and learn to live in the moment. This is the journey that a leader needs to adopt to be inspirational and influential.

Leading an intentional life is about being conscious of your choices, leading from within, cherishing your relationships and your every living moment. 

Yoga has made me resilient and look at life mind fully and with enthusiasm, no matter what transitions in life I have had to face.

If you are looking to enhance your executive presence through transitions you face, please connect with me and let’s have a chat. 

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Filed Under: Attitude, Character, Coaching, Communication, Culture, Emotions, Employee Engagement, Energize Your Leadership, Entrepreneur, Habits, Health, Integrity, Lead By Example, Lead From Within, Leadership & Personal Development, Life, Meditation, Mindfulness, Relationships, self-awareness Tagged With: coaching, creativity, entrepreneur, judgement, lead by example, leadership. leader, leadfromwithin, overwhelm, stress, Transitions, Yoga

Life is A Choice – What Choices Are You Making?

10 August 2015 By Lalita Raman Leave a Comment

Each day we are faced with decisions and also correspondingly we are faced with choices. Even not making a choice, is a choice you make.

From what time you get off your bed, skip your breakfast, the color you will wear, your reactions to letting things go, to remaining silent on issues- these are all decisions we make each day and these decisions are based on choices we make.

Have you heard remarks similar to

– Lucky you, you have no kids, so you can decide whenever you want, to take holidays.
– it is amazing how you always make time to work out
– I envy you for the flexible work schedule that you have
– your house is so clean, I wish I could keep mine clean too
– how do you manage to organize yourself so well, day in and day out.

Do you realize that each of the above is a matter of choice? By deciding to go with the flow is also a choice you have made. Yes when we are kids, most decisions are made by our parents. However, thereafter, our life is based on decisions we take as a result of the choices we make. Choices are at the core of the fine line between Yes and No.

Without making a #choice, #uncertainty exists, and we feel #unsettling. #life #transitions

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Even in those moments in life when we feel we are taking chances, we are making choices. This may be a choice to do what we think is best at that moment in time.

You are making a choice in

→1. Who are your friends ?
→2. Who do you spend most of your time with?
→3. What typically is the theme of most of your conversations in your interactions?
→4. How do you talk about your upbringing and your parents?
→5. Do you use your sense of humor appropriately ?
→6. What type of books do you read?
→7. How often do you smile? Do you smile when you are overcome with anger to ease the emotion off?
→8. How do you react to injustice ?
→9. Do you tend to pass judgment and go with your bias?
→10. What do you eat most often?
→11. How important is time to you?
→12. How committed are you to your word?
→13. What type of movies and television programs do you watch ?
→14. How do you treat people who are of no significance to you ?
→15. How do you face and overcome challenges?
→16. What do you do in your spare time?
→17. Who are you when no one is watching ?
→18. How do you treat your body, mind and soul?
→19. What importance do you give to your health?
→20. What kind of clothes do you wear ?
→21. Do you take every chance to humiliate and insult someone else under the garb of sarcasm?
→22. Whose calls do you return?
→23. Do you choose to be a different person at home and socially ?
→24. Do you complain, criticize and condemn, most times?
→25. Do you hear or do you listen to understand ?
→26. Do you like to gossip ?
→27. What value does money play in your life?
→28. Do you tend to go with the flow or go with your inner voice?
→29. Do you disagree for the sake of disagreeing?
→30. How organized are you ?
→31. Do you always blame others for all your mistakes ?
→32. Do you accept your mistakes when you make one?
→33. How well do you use Sorry and Thank you ?
→34. How is your concentration on things you are doing ?
→35. Do you expect of others what you do not or wouldn’t do yourself?
→36. How do you manage emotions?
→37. How authentic are you in who you are and what you do?
→38. How do you treat feedback from others?
→39. How much do you allow your ego to control you ?
→40. How humble are you in your victories?
→41. What gets you out of bed?
→42. What angers you the most?
→43. Do you treat each person for who they are or do you tend to generalize and stereotype?
→44. What behaviors upset you ?
→45. How do you handle adversities that come your way?
→46. Do you consent to anything or do you want compliance to whatever you say?
→47. How do you take care of yourself?
→48. How much encouragement and appreciation do you give to your colleagues, team members, family and friends?
→49. When you have time, what do you reflect on?
→50. How do you communicate with people in your life?

The choices you make with respect to each of the above affects who you are. The above random list of 50 lays the framework for

What defines you?

What determines you?

Whom do you want to be ?

What choices have you made in the past and how could you have improved those for the current moment and the future ?

#Life Is A #Choice, Make The Most Of It. #transitions #changes #positivity

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How are you making your choices?

Any transition in our life creates a challenge. A transition is about a choice when you make one and if you are part of a transition beyond your control, you make a choice in how you handle it.

To breakthrough an impasse, deal with Transitions and Enhance Your Executive Presence, connect with me.

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Filed Under: Brand You, Character, Coaching, Communication, Culture, Emotions, Energize Your Leadership, Habits, Integrity, Lead By Example, Lead From Within, Leadership & Personal Development, Life, Mindfulness, Mobile Phone, Relationships, Travel Tagged With: choices, committed, lead by example, Leadership, leadfromwithin, life, Transitions, uncertainty

The 4 Cs Of Effective Communication

27 July 2015 By Lalita Raman Leave a Comment

It is no doubt that good leaders are also effective communicators.

“I don’t understand why anyone would have an issue with the way I communicate. I consider everyone’s view-point and yet my team and my boss feels that I am not being collaborative and I’m a control freak.”

This was the remark made by one of my clients (let’s call him Jeff) when I met him for the first time after he was assigned a coach by his organization.

Jeff had a tendency to talk indiscriminately. He never listened and never gave an opportunity to his audience, one on one or with several, to talk. At work, he overburdened his team, his peers, his direct reports with information. Added to this, he also had a habit of being in control too tightly; thus being perceived as stifling independent initiative. As a result of his micro-managing, he created resentment especially among his direct reports. Jeff caused ambiguity and unnecessary anxiety by not allowing others to talk and in not listening.

Jeff displayed strong self-confidence and his actions and behaviors indicated that he was in the best position to know what is really needed. He was thus perceived as self-centered or even arrogant at times; especially because he did not give others an opportunity to express themselves.

Is Communication “not listening”?

A colleague of mine has the habit of getting her family members and friends to say yes in a manner which is quite manipulative and coercive. She will ask those friends or family members to whom she has given gifts, isn’t what I gave you the best, you liked it no? I always give the best. She also has a habit of telling people to include her in her contact list and send her a what’s app and she asks them to do so by standing next to them and telling them to do so immediately. Whilst one can give her candid feedback about her gift and also say no or I’ll do it later to her what’s app request, most people don’t do so because no one wants to hurt her feelings. They also don’t want her to get upset on either being told ‘no’ or I’ll do it later.

Is Communication forcing yourself on others? Do you seek to force your opinion on others?

What is Effective Communication?

Those who inspire others as leaders influence by the way they act, how they communicate (what they say and how they say it). Bottom-line good leaders are good communicators.

Think about it, how can you inspire and influence others if you don’t communicate in a clear, credible and authentic way and don’t listen to what others have to say?

What are the key habits to adopt to become an effective communicator?

1. Connection

Communication is about engaging with others and in doing so you need to make the audience feel comfortable. For this you need to be self-aware – what is your communication style, what is working well and with whom and where you need to adapt. You need to understand others and adapt your style to make that connection.

Jeff was not self-aware nor did he take time to understand others.

2. Clarity and Conciseness

Communication does not mean you keep talking indiscriminately. Say what you have to say and say it in a concise way. Overloading people with information nonstop is not going to get or keep their attention. Being verbose kills your effectiveness. Be interactive and listen. Keep your communication simple, concrete and clear.

Jeff was thinking he was communicating effectively. However, he was the only one talking every time he was in conversation with another person – be it at meetings, one on one or on the phone. During his coaching, he realized he was long-winded and verbose in the way he communicated.

3. Confidence

Confidence is articulated in what you say and how you say it. Being self-confident doesn’t mean being self-centered and believing that you are the be all and end all to everything. Your words, facial expressions, body language, tone of voice all play an important part in the way others see you as confident or not.

#Confidence is also conveyed in the way you #listen. #communication

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Part of confidence is about how charismatic you are. If you are distracted or too self-centered, you will not be able to connect with others.

4. Concentrate and Comprehend

Listen with your eyes and ears.

You listen for feeling, meaning, behavior in #empathetic #listening. #communication #EI

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You sense what the other person is going through and you give your full undivided attention to your audience.

An effective and inspiring leader asks good questions and then listens with their eyes, ears, feeling and gives their full focus to their audience. You also look for the nonverbal cues. Sometimes a person’s facial expressions and body language will convey everything you need to know much more than their words.

Clearly, Jeff did not listen. Through coaching, he realized that even with his friends, he would ask a question and then interrupt them before they could complete a single sentence. He wanted to have a conversation with people but conversation was one way which was him talking continuously. My colleague, did the same by declaring her gift as the best and forcing people to do something without being empathetic to her audience. Her tone, body language and facial expressions were condescending and she did not give an opportunity to her audience to express their view-point.

5. Commitment

Say what you said you will do. Keep up your word. If you have delegated a task, provide an environment where you allow a person to grow and develop. By being a control freak, you will not gain the trust from others.

#Effective #communication is about how good are your inter-personal skills. #peopleskills #relationships

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Communication is what you say and how you say and in all this no matter whether you are informing, convincing, engaging or having your audience take action, you should care for your audience. 

For one-on-one coaching, speaking, facilitation of workshops or training on communications and leadership, please connect. 

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Filed Under: Coaching, Communication, Customer Service and Sales, Emotions, Employee Engagement, Energize Your Leadership, Habits, Lead By Example, Lead From Within, Leadership & Personal Development, Life, Relationships, Sales Leadership, self-awareness, Talent And Human Resources Tagged With: coaching, Commitment, Communication, confidence, Empathy, lead by example, Leadership, leadfromwithin, Listening, self-confidence

What is Human About Empathy In Your Communication ?

14 July 2015 By Lalita Raman 2 Comments

Without a doubt, you’ll agree that we need to be empathetic in the way we communicate.

Have you ever been frustrated and at your wit’s end by the way a person communicates with you?

I have wasted 45 minutes of my time on the phone with your customer service and now I call again and after selecting the right options, I am transferred to the switch board. “Sorry madam, since you asked for a specific person’s name, you got transferred to the switch board.” I asked for John because that is whom I was in conversation with before which he either disconnected the phone or the line was cut off. I don’t wish to repeat my story to another customer service after having spent 45 minutes on the phone with John, before that an entire week going back and forth on emails with your company and yet, the matter has not been resolved. So, can you please transfer me to John.

“Madam I understand, do you have John’s full name.” No I don’t. My name is Lalita Raman and my case no is xxxxx, if that helps.

This was my conversation with one of the international and renowned newspapers with whom I was trying to renew my on-line subscription.

The switch board operator heard me out patiently and mentioned he will try to find the person who had serviced me. After putting me on hold for 5-7 minutes, he said there is no one by the name of John but the person I had spoken to was Jomar and he was busy on the other line. I continued to express my frustration. Wilson, the switch board operator patiently listened to me and he said he could take my number down and said he will assure that Jomar gives me a call back within 20 minutes. At this point in time my irritation levels were super high. He then asked if he could have Jomar’s supervisor to speak with me since she was available and that she had been briefed on my query and the frustration over the level of service.

That response immediately calmed me down and I felt, wow, here is a person who has gone beyond his call of duty and not only understood my frustration but had made an effort to find out the person who serviced me, his supervisor’s name and had made sure that the supervisor was up to date on the issue that I was facing. That sense of understanding on his part brought my Amygdala under control. I thanked him.

I then spoke to the supervisor and she immediately said “Madam I apologize for your experience and I don’t want our company to lose you as a customer. My system is very slow so though you have already spent an immense amount of time on the phone and email with us, you’ll have to bear with me before I can get your details on the computer screen. What I can assure you is that I can give you a discount, the amount I can confirm once the system is up, and I will enquire into why your email was not responded to despite follow ups from your end. Madam, I would not like to be treated the way you were treated. Any time you need help, I am the supervisor on shift at night-time and I will be here. So please feel free to call or email me.”

I instantly connected with her because of the genuine interest she showed in me and my issue and her sincerity in helping me out.

I chatted with her for some time asking her why she always worked night shifts and how long she has been in her current role, etc.

Once her system was up she was able to confirm the amount, answer my query and she kept up her word of sending an email to me confirming the renewal amount, and that she will call me on July 30.

Why did I connect with her?

She cared for me and that was evident by the way she started her conversation with me and her honesty. She did not give the usual company one line clichés or slogans of “we are sorry for the inconvenience caused and we apologize. How can I help you?”

She understood what her company had put me through, my frustration and she took control of the situation by listening to understand and provide a solution that mattered to me. That was Human.

She not only listened with her ears but She showed EMPATHY. Deep listening is not only about hearing with our ears but connecting at a deeper level.

Why is Empathy Important – 7 Reasons

1. Emotion

We are emotional beings and no matter whom you are conversing with, be it your customer or colleague or boss or friend or a person assisting you at the supermarket check-out, remember that they are human.

Each of us have ups and downs in our day and understanding each other in that moment goes a long way in making an emotional connection. Both Wilson and the lady supervisor on shift connected with me because they understood what I was going through.

2. Mirror

Neuroscientist Giacomo Rizzolatti, MD, who with his colleagues at the University of Parma first identified mirror neurons, says that the neurons could help explain how and why we “read” other people’s minds and feel empathy for them. Mirror neurons are one key to understanding how human beings survive and thrive in a complex social world, says neuroscientist Vittorio Gallese, MD, PhD, one of Rizzolatti’s colleagues at the University of Parma. “It seems we’re wired to see other people as similar to us, rather than different,” Gallese says. “At the root, as humans we identify the person we’re facing as someone like ourselves.”

The supervisor felt and understood my pain and that was evident in the way she framed her conversation with me, which was full of sincerity. She proved she was committed by letting me know that she was sorry, she has a solution and that unfortunately I may have to wait a little longer because her system was slow. She did not offer any defense for the non-responsiveness from her colleagues, instead acknowledged, that the non-responsiveness was not something that should have happened.

3.Patience

I clearly had run out of patience and both Wilson and the lady supervisor were patient in listening to me and understanding what the issue was, to be able to resolve it. They sensed my agony and not only acknowledged that they understood it but articulated it in the action they took.

4. Aware

Listening is part of Communication. While listening you need to be aware of the emotions the other person is experiencing so that you can understand what they are going through and do whatever is necessary to help that person out. Wilson understood that I had wasted an immense amount of time and he made sure that the person to whom he was going to transfer the call already knew my agony so that I don’t have to repeat myself. That showed he was aware and he cared.

5. Tactful

In showing empathy, you need to be tactful in the way you communicate not only in your words but also in your tone and body language. The supervisor tactfully chose her words, her tone and an action which gave me an assurance that she was genuine and sincere.

6. Honest

Many customer services personnel are apologetic but their apology is a not well-meant or genuine. Both Wilson and the supervisor were honest about the reality, they accepted the reality and at the same time acted in my best interests and resolved my problem.

7.Yearn

Desire or wanting to help can only be proved by action and in this case both were true to their commitment. They wanted to help and they did help.

We live in the world of #communications and to truly #listen you need to understand and #empathize.

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. Using clichés, stereotype slogans and cheap humor is not the way to empathize.

Seek to #listen and #understand so that you connect with a person. #peopleskills

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With Empathy,

you are able to treat others the way they would want to be treated,

you’ll be able to better deal with negativity by understanding the fears and motivators of others and

you’ll be able to inspire, influence and persuade others.

For workshops, one-on-one coaching, facilitation, speaking, please connect. 

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Filed Under: Attitude, Character, Communication, Emotions, Habits, Idiosyncracies, Lead By Example, Lead From Within, Leadership & Personal Development, Life, self-awareness Tagged With: Communication, Emotion, Empathy, honesty, Influence, inspire, Leadership, leadfromwithin, listen, patient, persuade

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