Little Things That Matter

Learn From The Past, Live The Present and Have An Open Mind to Face Tomorrow

Leaders Do Not LEAD

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Last Thursday, I had to go for a Nerve Conduction Test, that my doctor wanted me to do, since I was experiencing pain in the palm of my hands for past several months.

I had no idea what the test involved and I typically like to be in the know., I asked the assistant how long it would take and as I saw the doctor, soon after exchanging pleasantries, I enthusiastically asked him some specific questions on what the test involved. To one of my questions on where would he connect the electric nodes, he spontaneously responded “don’t worry there are no needles”. I had not expressed any fear of needles nor had asked anything about needles. My response that he can inject as many needles as the test may require and needles don’t scare me, because I have been a diabetic Type 1 for over 35 years, took him by surprise……

→How many times do we, when we are asked questions, tend to respond, based on our filters?

→How many of us patiently listen to the question empathetically?

→How many times do we listen without judgment and be in the moment?

→How many of us in our work and daily life, despite using the right tone, facial expression and body language, are made to feel guilty about asking questions ?

Leadership is about taking an overall perspective, having the humility to listen to another perspective and yet keep the communication and relationship healthy. Whilst giving an opinion may be adequate or necessary in some instances, in others it may not.

Leaders do not LEAD, when they Do Not

1.Let go

If we hold onto our bias, our filters, we will continue to view the world from that narrow perspective.
By not letting go of your baggage, you will be unable to influence others positively.

#Life will not be what you want it to be, if you and your view of the world is frozen. #leadership

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Let go and try honestly to see things from the other person’s point of view #leadership

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2.Energize

Impactful #leaders pay attention to not only what they say but how they say #leadership

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. They energize their communication by expressing themselves powerfully and in that they do not judge and be swayed by opinions, likes or dislikes. They listen to connect and see things with a fresh perspective. They think before they speak and are conscious of their bias and its impact, if they do not reframe their communication.

3.Accept

If you fail to adapt, you will not #inspire others. #leadership

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As a leader, you need to trust your intuition. You realize that you don’t get to choose all the cards in your life but you do get to choose how you deal with the cards you are dealt in, by the attitude you take to the adversities.

4.Dare

Despite your experience, you dare to look at things with an unbiased and uncluttered mind.

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You make a conscious choice to look at things with a fresh pair of eyes. You are courageous to try out new things and ready to accept your mistake quickly, when you are wrong. If you do not dare to be a person who is genuinely interested in the other person, you will fail to build a rapport and enhance your relationships. 

#Leaders #LEAD by their character, walking their talk and giving others a fine reputation to live up to.

⇒How are you dealing with people and relationships in your life?⇐

⇒How do you choose to lead by example?⇐

Connect with me for leadership and communications training, workshops, one-on-one coaching.

 

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Leadership Influence or Impediment

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Two weeks back, one of my dad’s close friends passed away. He was suffering from dementia for 4-5 years. Over these 5 years, his wife took care of him. His wife is a person who showed endurance, empathy and above all resilience and there never was a moment, when, if you meet her, she showed her frustration or her emotional state to others.

I remember, as a teenager, when we used to go to her house, her house was spick and span and she used to balance her work and home life well. She maintained her house well, she brought up her daughter with elegance, etiquette and taught her to be courageous and respectful in her behavior. In the last five years, she showed tremendous endurance in the way she looked after her husband. His condition over the years worsened in that he completely stopped recognizing people and had many other health challenges. Through all this she never gave up and showed optimism and hope.

She has inspired me in who she is and some leadership insights that I have seen in her, over the years, I have shared below:-

Leaders are one who:

→1. Look for opportunities where others find nothing.
→2.Are solution focused, where others see a problem.
→3.Are willing to learn and be on a continuous development and growth path.
→4.Are not limited or put down by fear and doubts.
→5.Encourage others by asking powerful and relevant questions.
→6.Are realistically optimistic and are not involved in a negative vicious cycle.
→7.Think forward and find a way to maximize their potential.
→8.Make the best use of what they have, and their talent.
→9.Accept their circumstances and don’t engage in the blame game.
→10.Plan and are prepared to accept what life offers them and keep themselves engaged and busy.
→11.Reframe their communication by genuinely thinking from the other person’s perspective.
→12.Respect and are courteous even in adverse situations.
→13.Have the EI and they continue to do what is required of a situation. They do not stop and do not give up despite life throwing challenges at them.
→14.They give others a fine reputation to live up to.
→15.Realize that life is a bumpy ride and what is within their control is the attitude they take to each situation.
→16.Are proactive and are not reactive.
→17.Are good communicators and they continue to work at it.
→18.Step out of their comfort zone and travel the path less traveled.
→19.Know their core values and their actions and behaviors reflect their core values.
→20.Are self-aware and they know who they are. They do not derive pleasure or their own self-worth from whom they know or by putting others down.
→21.Inspire others to embrace change by adapting to change themselves and giving others reasons to do so.
→22.Are humble, generous and kind.
→23.Accept their mistakes first and call out to others mistakes indirectly.
→24.Are resilient and persistent.
→25.Are committed and walk their talk.

Life chose to give her a roller coaster ride and though it was her life partner whom she was looking after, she stood by him without complaining and without regret. Her relentless optimism and resilience has been inspiring and encouraging to follow. May his soul rest in peace and may the leader in her continue to inspire more lives whom she touches.

#Leaders encourage, motivate, walk their talk, are humble and willing to learn. #leadership #EI

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As a leader, you have the potential to inspire those around you to support and execute not only your vision but also create a legacy by enabling and helping them to live their potential.

Transitions in life creates challenges and many times takes you way out of your comfort zone. To get insights out of the transitions that you face, please connect with me.

You Will Regret, Not Reading This Right Now

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I was at yoga and as I was holding my push up, the instructor asked “have you injured your left shoulder”? Her question took me by surprise. I responded to her in the negative and then I told her that I had a surgery on my right shoulder rotator cuff, three years back. She said that I am slumping on my left shoulder and the injury and the resultant surgery could be the cause.

Push-ups is something I enjoy at yoga and at the gym and it is only on rare occasions that I would do push-ups with my knees down. I was unaware of this slump on my left shoulder whilst I was doing my push-ups. Now that I was aware of this, I was extra conscious of the same and in fact struggled with my push-ups.

And as I was wondering how I could correct it, I remembered the cycle of competence. I wouldn’t necessarily call myself unconsciously competent in doing push-ups but sudden awareness about this slump on my left shoulder made me feel I had regressed to unconscious incompetence.

→As a leader, how many times are you unconsciously incompetent or consciously incompetent and you allow that to stop you from moving forward?

What can you do as a leader to increase your awareness of your team and your own self-awareness through the cycle of competence?

1.Think about your strengths

In moving from stage 1 of unconsciously incompetent to stage 4 of unconsciously competent or stage 5 of reflective competence, rely on your strengths. When you focus on your strengths and your teams’ strengths, it will change your perspective and give you the confidence to move from stage to stage and be on the right path.

2. Think about your challenges

#Life stops when you stop learning and you take an #attitude of “always in the know” #transitions

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 Growth and development happens when you are ready to let go of your inhibitions.

When you recognize what you do well and be reflective, you are able to create opportunities for yourself and your team. When we are in a negative thinking mode, no insights or breakthroughs are possible and in fact it inhibits our brain from clear thinking.

As a leader, you need to realize that the better you become at something, the more you need to consciously think about how you can get better at that task. Those are the new benchmarks by which you judge the success or failure of who you are or what you do.

In learning a new skill or re-learning a skill, there may be moments when you feel you have regressed to previous stages especially if you fail to practice the new way of doing things or exercise the new skill.

In inspiring others to reach their potential, you need to assess where your team is currently, where is their desired outcome and find out what is creating the gap. Telling your team to fix the problem is not going to close the gap between where they are and the final outcome.

#Coaching is necessary to get members of your team to reach the desired state. #leadership

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What is necessary for coaching ?

1.Create a safe place

Do not Judge. Judgment creates defensiveness and stops people from expressing and communicating with an open mind. If you want people to feel respected, listen to them, respect their views, create a safe place and help them grow.

2.Focus on way forward

Don’t focus on what went wrong because that will be self-defeating and demotivating. #coaching

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Keeping focus on how to get to the desired outcomes will help you move forward and help your team overcome the challenges.

3.Be curious

We engage in the world we create. Ask questions instead of telling or giving orders because asking relevant questions keeps people engaged and helps them to think. Asking for your team’s suggestion helps them to be focused and be involved.

4.Get Commitment

Be# goal oriented and get your team to commit to a plan of action. #leadership

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 A plan of action which you help them to design engages them to give their commitment.

Overall, be it in your progression or your team’s progression, create awareness accompanied by a sense of awakening through coaching and coaching yourself by hiring a coach or self-coaching.

⇒Every leader and trainer and coach should be aware that if the awareness of skill and deficiency is low or non-existent – i.e. the learner is at the unconscious incompetence stage – the person will simply not see the need for learning. Thus it is essential to establish awareness of a weakness or training need (conscious incompetence) prior to attempting to impart or arrange training or skills necessary to move people from stage 2 to 3. People only respond to training and coaching when they are aware of their own need for it, and the personal benefit they will derive from achieving it.⇐

For professional executive coaching either one-on-one or group coaching or training or facilitation please contact me.

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Five Steps To Empower Your Way To Resilience

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Last Thursday, my mom had a bad fall. She slipped in the bathroom and badly injured her shoulder, her shoulder cervical area, and her pelvic bone. Initial X-ray, that day, did not reveal any fracture. My mother suffers from Parkinson and Osteoporosis for the past five years. Despite being in pain and agony, she hobbled her way through and still woke up at her usual time at 4 am on Friday. Her pain increased over the weekend and the pain killers seemed to have limited effect. and when she was taken to the hospital on Monday, she was diagnosed with multiple fractures. She has been advised complete bed rest. Yet, with her determination and willpower and my sister’s and dad’s help, she came back home. She made a deal with her Doctor that she will take care and come back on Friday, because the next two days is Diwali, which is our New Year. She did not want to be in the hospital for the next three days.

My mother is a resilient woman. Despite her Parkinson’s and Osteoporosis deteriorating over the years, she is mentally strong, very resilient and with her willpower she bounces back and continues with her life as it unfolds, with her positive attitude.

When you choose to wallow in your mishaps, sorrows or unpleasant changes that come along, you will increase the stress and overwhelm in your life.


Resilience is necessary for each of us because it with our resilient attitude that we face challenges, stay committed, and are able to move forward.

How do you build your resilience ?

1. Set an intention

One of my yoga instructors begins her class by asking us to set an intention and be conscious of that intention through some of the poses that we may find challenging. Setting an intention helps us to focus and direct our effort towards that.

Setting an intention on a daily basis is a gentle reminder to ourselves of what we want to be or achieve at the end of the day. The journey to that intention or goal despite challenges becomes more purposeful.

2. Adopt a positive mindset

A negative mindset leads to negative emotions and the vicious cycle continues. Emotions are present in our daily lives and plays a role in how we behave individually and socially. The limbic system controls our emotions and other brain functions related to our instincts and memories. When our brain perceives a threat or faces a threat or adversity, our brain gets into a fight, flight or freeze mode.

How many times have you been in situations when you sent an email and regretted over it? That is your limbic system in action where essentially your motor skills are in full form and your executive center or the rational part of your brain shuts down.

With a #Positive mind, we allow our #brain to think rationally. #transitions #resilient

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4.Labeling your emotion

We are emotional beings and EI does not mean keeping our emotions pent-up. Be aware of your emotions and what I have found useful is to label my emotions. For e.g. If someone does not respond to an email within the time frame they had committed, I’m either frustrated, angry or resign to the fact that the person is not committed. When I label my emotion, I recognize it and it becomes easier to deal with it. The trick here is to be aware of your emotion, recognize it and instinctively label it without over analyzing and spending too much time.

If you over analyze it, you run the risk of tiring your brain and overwhelming yourself.

5.Reflect

It is easy to blame yourself and criticise. Stop. Resilience is about your ability to take it all in, recognize where you are and move on without losing heart. Learn to reflect on what went well even in those challenging circumstances, what could you do differently to overcome the situation you are in. Tell yourself, “I am going to overcome this situation” or ” I can do it” and march forward.

The way you speak to yourself i.e. your thoughts, can either help you build yourself or chip away at your ability to feel confident. What will you choose?

Make those whispers to yourself #empowering, empathetic and one that builds your inner #strength.

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Resilience is a continuous process and not restricted to being adept at navigating hurdles and high pressure situations in life. It is about a mindset that helps you thrive through every situation, no matter what they are. Resilience is not about facing every aspect of life on your own. Take the support of friends and family because in confiding and collaborating with others whom you trust, you are able to get insights and breakthroughs.

Change is part of our lives and with some changes, transition takes a longer time and affects our daily being and activity. To lead your life with passion and purpose and overcome and face the transitions in your life and thrive, Contact me for one-on-one coaching, or group coaching or workshops or facilitation. 

How To Be Assertive in 15 Easy Steps

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Assertiveness means being aggressive, and so I chose not to be assertive, was the comment made by one of my colleagues whilst we were chatting about the ability to say “No”.

-Does assertiveness equal aggression ?
-If a woman is assertive, is the common misperception, especially in the Asian society, that she is aggressive.
– if your boss, knowing that you have an important commitment at 6 pm today, which you have informed him of, walks over to your desk at 5:30 pm and tells you that you need to submit some deliverables by 7 pm this evening, for a client meeting at 10 am tomorrow, would that be considered aggressive ?
– if you decide to remind him of your commitment at 6 pm and state that you will attend to it the next morning and submit it before the client meeting, would that be assertive or aggressive?

Assertiveness is often perceived as aggression. On the spectrum of communication, passive lies at one end and aggression at the other end. Assertiveness lies right at the mid-range. Assertiveness is where not only your needs matter but also those of others and the way you communicate, takes care of both.

Assertive communication is about working with people and not against them. Albert Mehrabian has conducted several studies on communication and his premise was that when we are not aligned in our vocal, visual and verbal, minimal or no importance is given to our words (verbal). When our body language, facial expressions, tone in which we communicate and the words we communicate with, are incongruent, what is given importance in our communication is

55% to body language and facial expressions – Visual
38% to vocal – tone of our voice
7% to words – words used to deliver our message.

Assertive communication can be aggressive if our tone, body language, and facial expressions used to convey our message indicates rudeness and arrogance even if the words used may be gentle.

If your boss decides to dump something on your desk at the 11th hour, very well knowing that you had a commitment, that is considered aggression. If you decide to say that you will attend to it tomorrow and make sure it gets done before the client meeting, then it is not considered as aggression as long as your visual, vocal and verbal are aligned and does not indicate rudeness.

Aggressive behavior is where you are arrogant and demand for things whereas Assertiveness is about being frank and forthright about your needs and rights without ignoring those of others.

Being assertive may be challenging and it is a skill that can be learned. The primer for developing your assertiveness is a good understanding of who you are and a belief in the value you bring. When you have that and are able to convey that in the way you communicate, you display your self-confidence.

How to be Assertive and What are some of the techniques ?

→1. To be professional and respectful

→2. Use appropriate language and humor

→3. Consider the audience, relationship, and environment

→4. Turn the negative into positive

→5. Aware of diversity issues

→6. Listen without prejudice or bias

→7. Be non-judgmental

→8. Do not get defensive

→9. Be warm and approachable

→10. To Communicate assertively means to communicate with diplomacy, and tact and confidence. It means being aware and sensitive and keeping negative emotions at bay.

→11. To be assertive does not mean compromising nor being aggressive. You can get to “win-win” more easily and see the value in what your counterparty or audience is saying and in his/her position. You see their point of view.

→12. You Walk your talk and you stay committed to your word.

→13. You treat everyone else as they would want to be treated and in doing so, you are self-confident and believe in yourself.

→14. You are empathetic and do not shy away from direct communication.

→15. You prepare well on the way you need to communicate. You maintain your EQ even in the most difficult of circumstances.

#Assertiveness helps to build and develop on your #self-confidence and improve your #peopleskills.

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Being assertive shows that you respect yourself because you are willing to stand up for your interests and express your thoughts and feelings without hurting others.

Assertiveness is not the solutions to all your problems and you need to be assertive as is appropriate to the given situation. Context is key to being an assertive communicator.

With the various transitions in life, you need to be assertive and find your core.  For enhancing your communications skills either on a one-on-one basis or by way of grouse workshops, please connect with me.

The 4 Cs Of Effective Communication

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It is no doubt that good leaders are also effective communicators.

“I don’t understand why anyone would have an issue with the way I communicate. I consider everyone’s view-point and yet my team and my boss feels that I am not being collaborative and I’m a control freak.”

This was the remark made by one of my clients (let’s call him Jeff) when I met him for the first time after he was assigned a coach by his organization.

Jeff had a tendency to talk indiscriminately. He never listened and never gave an opportunity to his audience, one on one or with several, to talk. At work, he overburdened his team, his peers, his direct reports with information. Added to this, he also had a habit of being in control too tightly; thus being perceived as stifling independent initiative. As a result of his micro-managing, he created resentment especially among his direct reports. Jeff caused ambiguity and unnecessary anxiety by not allowing others to talk and in not listening.

Jeff displayed strong self-confidence and his actions and behaviors indicated that he was in the best position to know what is really needed. He was thus perceived as self-centered or even arrogant at times; especially because he did not give others an opportunity to express themselves.

Is Communication “not listening”?

A colleague of mine has the habit of getting her family members and friends to say yes in a manner which is quite manipulative and coercive. She will ask those friends or family members to whom she has given gifts, isn’t what I gave you the best, you liked it no? I always give the best. She also has a habit of telling people to include her in her contact list and send her a what’s app and she asks them to do so by standing next to them and telling them to do so immediately. Whilst one can give her candid feedback about her gift and also say no or I’ll do it later to her what’s app request, most people don’t do so because no one wants to hurt her feelings. They also don’t want her to get upset on either being told ‘no’ or I’ll do it later.

Is Communication forcing yourself on others? Do you seek to force your opinion on others?

What is Effective Communication?

Those who inspire others as leaders influence by the way they act, how they communicate (what they say and how they say it). Bottom-line good leaders are good communicators.

Think about it, how can you inspire and influence others if you don’t communicate in a clear, credible and authentic way and don’t listen to what others have to say?

What are the key habits to adopt to become an effective communicator?

1. Connection

Communication is about engaging with others and in doing so you need to make the audience feel comfortable. For this you need to be self-aware – what is your communication style, what is working well and with whom and where you need to adapt. You need to understand others and adapt your style to make that connection.

Jeff was not self-aware nor did he take time to understand others.

2. Clarity and Conciseness

Communication does not mean you keep talking indiscriminately. Say what you have to say and say it in a concise way. Overloading people with information nonstop is not going to get or keep their attention. Being verbose kills your effectiveness. Be interactive and listen. Keep your communication simple, concrete and clear.

Jeff was thinking he was communicating effectively. However, he was the only one talking every time he was in conversation with another person – be it at meetings, one on one or on the phone. During his coaching, he realized he was long-winded and verbose in the way he communicated.

3. Confidence

Confidence is articulated in what you say and how you say it. Being self-confident doesn’t mean being self-centered and believing that you are the be all and end all to everything. Your words, facial expressions, body language, tone of voice all play an important part in the way others see you as confident or not.

#Confidence is also conveyed in the way you #listen. #communication

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Part of confidence is about how charismatic you are. If you are distracted or too self-centered, you will not be able to connect with others.

4. Concentrate and Comprehend

Listen with your eyes and ears.

You listen for feeling, meaning, behavior in #empathetic #listening. #communication #EI

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You sense what the other person is going through and you give your full undivided attention to your audience.

An effective and inspiring leader asks good questions and then listens with their eyes, ears, feeling and gives their full focus to their audience. You also look for the nonverbal cues. Sometimes a person’s facial expressions and body language will convey everything you need to know much more than their words.

Clearly, Jeff did not listen. Through coaching, he realized that even with his friends, he would ask a question and then interrupt them before they could complete a single sentence. He wanted to have a conversation with people but conversation was one way which was him talking continuously. My colleague, did the same by declaring her gift as the best and forcing people to do something without being empathetic to her audience. Her tone, body language and facial expressions were condescending and she did not give an opportunity to her audience to express their view-point.

5. Commitment

Say what you said you will do. Keep up your word. If you have delegated a task, provide an environment where you allow a person to grow and develop. By being a control freak, you will not gain the trust from others.

#Effective #communication is about how good are your inter-personal skills. #peopleskills #relationships

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Communication is what you say and how you say and in all this no matter whether you are informing, convincing, engaging or having your audience take action, you should care for your audience. 

For one-on-one coaching, speaking, facilitation of workshops or training on communications and leadership, please connect. 

What is Human About Empathy In Your Communication ?

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Without a doubt, you’ll agree that we need to be empathetic in the way we communicate.

Have you ever been frustrated and at your wit’s end by the way a person communicates with you?

I have wasted 45 minutes of my time on the phone with your customer service and now I call again and after selecting the right options, I am transferred to the switch board. “Sorry madam, since you asked for a specific person’s name, you got transferred to the switch board.” I asked for John because that is whom I was in conversation with before which he either disconnected the phone or the line was cut off. I don’t wish to repeat my story to another customer service after having spent 45 minutes on the phone with John, before that an entire week going back and forth on emails with your company and yet, the matter has not been resolved. So, can you please transfer me to John.

“Madam I understand, do you have John’s full name.” No I don’t. My name is Lalita Raman and my case no is xxxxx, if that helps.

This was my conversation with one of the international and renowned newspapers with whom I was trying to renew my on-line subscription.

The switch board operator heard me out patiently and mentioned he will try to find the person who had serviced me. After putting me on hold for 5-7 minutes, he said there is no one by the name of John but the person I had spoken to was Jomar and he was busy on the other line. I continued to express my frustration. Wilson, the switch board operator patiently listened to me and he said he could take my number down and said he will assure that Jomar gives me a call back within 20 minutes. At this point in time my irritation levels were super high. He then asked if he could have Jomar’s supervisor to speak with me since she was available and that she had been briefed on my query and the frustration over the level of service.

That response immediately calmed me down and I felt, wow, here is a person who has gone beyond his call of duty and not only understood my frustration but had made an effort to find out the person who serviced me, his supervisor’s name and had made sure that the supervisor was up to date on the issue that I was facing. That sense of understanding on his part brought my Amygdala under control. I thanked him.

I then spoke to the supervisor and she immediately said “Madam I apologize for your experience and I don’t want our company to lose you as a customer. My system is very slow so though you have already spent an immense amount of time on the phone and email with us, you’ll have to bear with me before I can get your details on the computer screen. What I can assure you is that I can give you a discount, the amount I can confirm once the system is up, and I will enquire into why your email was not responded to despite follow ups from your end. Madam, I would not like to be treated the way you were treated. Any time you need help, I am the supervisor on shift at night-time and I will be here. So please feel free to call or email me.”

I instantly connected with her because of the genuine interest she showed in me and my issue and her sincerity in helping me out.

I chatted with her for some time asking her why she always worked night shifts and how long she has been in her current role, etc.

Once her system was up she was able to confirm the amount, answer my query and she kept up her word of sending an email to me confirming the renewal amount, and that she will call me on July 30.

Why did I connect with her?

She cared for me and that was evident by the way she started her conversation with me and her honesty. She did not give the usual company one line clichés or slogans of “we are sorry for the inconvenience caused and we apologize. How can I help you?”

She understood what her company had put me through, my frustration and she took control of the situation by listening to understand and provide a solution that mattered to me. That was Human.

She not only listened with her ears but She showed EMPATHY. Deep listening is not only about hearing with our ears but connecting at a deeper level.

Why is Empathy Important – 7 Reasons

1. Emotion

We are emotional beings and no matter whom you are conversing with, be it your customer or colleague or boss or friend or a person assisting you at the supermarket check-out, remember that they are human.

Each of us have ups and downs in our day and understanding each other in that moment goes a long way in making an emotional connection. Both Wilson and the lady supervisor on shift connected with me because they understood what I was going through.

2. Mirror

Neuroscientist Giacomo Rizzolatti, MD, who with his colleagues at the University of Parma first identified mirror neurons, says that the neurons could help explain how and why we “read” other people’s minds and feel empathy for them. Mirror neurons are one key to understanding how human beings survive and thrive in a complex social world, says neuroscientist Vittorio Gallese, MD, PhD, one of Rizzolatti’s colleagues at the University of Parma. “It seems we’re wired to see other people as similar to us, rather than different,” Gallese says. “At the root, as humans we identify the person we’re facing as someone like ourselves.”

The supervisor felt and understood my pain and that was evident in the way she framed her conversation with me, which was full of sincerity. She proved she was committed by letting me know that she was sorry, she has a solution and that unfortunately I may have to wait a little longer because her system was slow. She did not offer any defense for the non-responsiveness from her colleagues, instead acknowledged, that the non-responsiveness was not something that should have happened.

3.Patience

I clearly had run out of patience and both Wilson and the lady supervisor were patient in listening to me and understanding what the issue was, to be able to resolve it. They sensed my agony and not only acknowledged that they understood it but articulated it in the action they took.

4. Aware

Listening is part of Communication. While listening you need to be aware of the emotions the other person is experiencing so that you can understand what they are going through and do whatever is necessary to help that person out. Wilson understood that I had wasted an immense amount of time and he made sure that the person to whom he was going to transfer the call already knew my agony so that I don’t have to repeat myself. That showed he was aware and he cared.

5. Tactful

In showing empathy, you need to be tactful in the way you communicate not only in your words but also in your tone and body language. The supervisor tactfully chose her words, her tone and an action which gave me an assurance that she was genuine and sincere.

6. Honest

Many customer services personnel are apologetic but their apology is a not well-meant or genuine. Both Wilson and the supervisor were honest about the reality, they accepted the reality and at the same time acted in my best interests and resolved my problem.

7.Yearn

Desire or wanting to help can only be proved by action and in this case both were true to their commitment. They wanted to help and they did help.

We live in the world of #communications and to truly #listen you need to understand and #empathize.

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. Using clichés, stereotype slogans and cheap humor is not the way to empathize.

Seek to #listen and #understand so that you connect with a person. #peopleskills

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With Empathy,

you are able to treat others the way they would want to be treated,

you’ll be able to better deal with negativity by understanding the fears and motivators of others and

you’ll be able to inspire, influence and persuade others.

For workshops, one-on-one coaching, facilitation, speaking, please connect. 

5 Effortless Ways to Empower Your Self-Awareness

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“I am aware about that.” “Yeah, I know that.” “I have been through this before. This was Anna*, a client of mine, in her first couple of one-on-one coaching sessions with me, repeatedly told me in different always that she is a self-aware person.

Being self-aware is great and one of the first steps to your personal growth and development. And what are you doing with that awareness is even more important? What are you doing with being in “The Know”

Let’s take a closer look at the steps you can take once you are aware.

 

1. What Action Can I Take?

This is a powerful question you can ask yourself from time to time and when you are in “The know”. This helps you to put that awareness into taking some action. To motivate yourself, ask yourself what action can you take in the next 1 hour, in a day, in a week and so on.

If your goal is to participate in a triathlon in six months’ time, and you are aware that you need to train, what actions can you take, on a daily basis, to get the training kick started?

This can apply to any goal, skill or result that you need to achieve including being self-confident, authentic, able to influence and inspire others.

2. Why do I need to take the action ?

Taking action or not depends on how excited you are to achieve your goal. For example, If you are aware that your inner dialogue is stopping you from being an impactful communicator, you need to ask yourself why do you want to become an impactful communicator, what are the results you will achieve once you are an impactful communicator and how important are these results to you?

3. Why am I doing what I am doing ?

Connecting with your purpose helps you to achieve clarity in order to move forward. Your self-awareness will help you to set up structures in place so that you can take action towards the purpose you are motivated by.

4. What is your mindset?

Having a negative mindset accelerates your self-criticism without you being able to achieve the desired outcomes.

#Positive #mindset is critical to build your #resilience to keep going when the going gets tough.

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Use your self-awareness to determine what you did well when you made a shift in your perspective last time or when you overcame a challenge, what could you improve to get better results and what is stopping you from achieving your desired outcomes?

Visualize what will it be like if you achieve your desired goal. This visualization makes the goal powerful, positive and present and achievable.

Control your inner dialogue or self-talk towards accomplishing your development and growth.

5. What will happen if I don’t do anything with my awareness?

This is a great way to motivate yourself or push yourself to action. Reminding yourself of the consequences of not taking action is a great way to stop procrastinating.

Our brain is motivated to take action by perceived pain or pleasure.

Dr. Kringelbach suggests that this relationship between pain and pleasure would be evolutionarily efficient, because it was necessary to know whether or not to avoid or approach something for survival. According to Dr. Norman Doidge, the brain is limited in the sense that it tends to focus on the most used pathways.

6. What will happen if I take the action that I am aware about?

This is the pull factor and you gear your brain and drive yourself to the desired action. Use your awareness to achieve your desired goal. In all this, don’t forget to give credit to yourself in what you have accomplished.

Self-awareness includes:

↪️ recognizing our destructive thought patterns and taking action to work through them and overcome them
↪️ understanding our emotions – how we react to behaviors and events around us, what triggers the negative emotions and once you understand how can you manage the negative triggers
↪️ not only noticing our patterns of behaviors and actions but creating the necessary shift to overcome those that are disruptive
↪️ we are not in control of everything that happens around us but we are in control of our attitude and the mindset that we take to every situation.
↪️ that each of us have a choice and that we are responsible for our actions in our moment of choice.

#Self-awareness takes prolonged #focus and #effort. #EI #personaldevelopment #growth

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If you want to be self-aware and keen on making a shift in your leadership and communication style, please connect with me.

*name changed

5 Surefire Ways To Build Authenticity

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Have you been at social gatherings, networking meetings, or at a friend’s house and an abrupt comment was made on you by someone whom you are meeting for the first time or by someone who barely knows you? Have you wondered why did the person say it? Was it because they felt like saying it or wanted to be part of a conversation or was it something else?

Who are we to pass judgments and inappropriate comments on anybody, especially, when we don’t know the other person or what they have gone through in life?

A friend of mine recently shared with me her unpleasant experience of being at the receiving end of an inappropriate comment. I resonated with that because, I recently heard a comment on my energy levels from a woman whom I barely knew.

Is it about showing that you are in the know, and have a right to pass any comment you choose to?

Is it about believing you are giving feedback?

Or is it about believing that you are “authentic”?

Authenticity is one of the most talked about and wanted traits in people, no matter what role they play. The growing dissatisfaction of people not walking their talk and the prevalence of airbrushed leadership and armchair advisors within organizations has created a vacuum and thus the need for authenticity.

#Authenticity is about confirmation to #facts, being #trustworthy, #genuine and #reliable.

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However, genuineness is not about being rude or inappropriate in the way you behave. Authenticity is a trait that is defined by what others see in you, what you do, what you say and who you are.

#Authenticity reflects who you are and it is not about an act. #leadfromwithin #leadership #personalbranding

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I heard a remark the other day, that “if I am authentic, I can say what I want because if I hide my real feelings then I am not being authentic.” Absolutely not! Authenticity is not about saying or doing or expressing your emotions in any manner you feel like.

It is about who do you like to be in front of others and what connects with that inner self of yours. You have to be attuned to the environment, be sensitive to cultures and in all that not lose your core self or identity.

Putting somebody down or showing your uncontrolled emotions especially the negative emotions is not how you can be genuine or authentic. In fact when you get into leadership roles within organizations, being blunt, rude and displaying an uncontrolled expression of your inner self is not going to be perceived well.

Authenticity has to be earned. How does one become authentic?

1. Manage the Perception

Consistency and walking your walk and talk is an essential part of establishing your authenticity. You need to live this in every moment of your life.

It is also about how you connect to others and relate to others. You have to adapt to the various situations and in all that be genuine and not put an act.

How are you being perceived by others in what you say, how you say, what you do and who you are?

Be true to yourself.

2. Become genuinely interested in other people.

This is one of Dale Carnegie’s Human Relations Principle which forms the core of Strengthening Relations and Influencing people.

The interest you show in others is not artificial and a show but needs to be genuine with the intention of connecting with others. We live life once, make an effort to connect from your heart with others and without any hidden agenda.

Get interested in others not to probe and interrogate but to #genuinely know them.

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3. Self -Awareness

Change is part of our lives and thus we need to adapt to situations. In the repertoire of roles that you play, adaptability is key. How well do you know yourself and know others? How well do you know yourself and others know about you?

The Johari Window is a great tool to help you better understand your relationship with yourself and others.

From Mindtoools.com

From Mindtoools.com

In every challenge that you face in life, how much are you willing to step out of your comfort zone ? What can you learn from the experiences that you have outside of your comfort zone ? How are you going to apply that in your self-awareness and self-disclosure?

4. Be Positive and Focus On The Positives

Through your transitions, adversities and challenges in life, what are you doing and being? Are you adopting a forward-thinking mentality and not being a person who complaints, criticizes, and condemns.

Do you take every action from the quick judgments you make on people? Being an optimistic realist will help you connect with people better. Respect other people’s space and their choices. You don’t have to impose your opinion on others or pass judgments on their lives.

If you are asked feedback or you are in a relationship where you can give feedback, let it be constructive and with evidence. Let it not be an opinionated sermon.

5. Believe-In and Adopt Diversity

Your personal views and opinions can never be that of another. If you have a difference of opinion with someone, disagree with respect. Let your disagreement be based on facts and evidence. Be a good listener and don’t dominate every conversation. Ask questions instead of giving orders. Adopt diversity in your thoughts, whom you have in your group because that is where growth and development takes place.

Authenticity is about understanding yourself and others to build an influential relationship.

For one-on-one coaching, speaking, group coaching, facilitation, please connect with me.