Little Things That Matter

Learn From The Past, Live The Present and Have An Open Mind to Face Tomorrow

The “Why” of Questions

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Last week, when I was delivering a workshop on Building Your Executive Presence, one of the participants mentioned that her challenge was to answer questions at the end of a meeting or presentation. Questions often increase the pressure on the speaker in a presentation or during a meeting or interview.

However, asking questions shows enthusiasm on part of the listener. Asking questions enables the listener to seek more information, raise issues that you may not have thought of or makes you think of a different perspective. By asking relevant questions you enable a discussion perhaps to set the path to change the final decision.

Questions, if asked properly, with the right tone clarifies, digs deeper, elevates, adjoins and a person who is being asked questions should be happy about it unless they aren’t well prepared or want to avoid giving the answer or know the answer but aren’t in a position to disclose.

Proper questioning is becoming a lost skill or art.

If you have children and /or observe children, you will notice that they ask a lot of questions. They get to their end goal by asking their parents an incessant stream of questions like, Why do you do that? Or Why are you telling me not to do that ? Where are you going? Children, irrespective of culture or which country they come from, ask a lot of questions. However, when we become adults, there seems to be a sudden drop in questions.

→Why don’t adults ask questions?←

I have often heard the argument that children don’t understand many things and thus ask questions and as adults, we understand better and thus there is no necessity to ask so many questions.

I am not sure whether this argument holds any weight because we never stop learning and growing. We live in a world with attention spans getting shorter by the day. As a result, we are in a “get it done” mode instead of stepping back and asking “relevant” questions.

Our education system and the work environment rewards those who give solutions or answers. You are rarely rewarded for asking questions. By asking questions within your department or organization, you may be misunderstood as someone who is trying to rock the boat and also be considered a threat.

→Why the aversion to asking questions or being asked relevant questions?←

Is it fear or is it an indifference ?

As a leader, you want to be asking questions and you want to encourage those around you to ask relevant questions. You should know what kind of questions to ask, to arrive at better insights and decision-making.

#Questions are a great way to #engage your audience. #communication #EI #peopleskills

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The type of questions you ask depends on what you are trying to get at. Are you trying to seek more information, clarify a doubt that you have, challenge a different way of thinking?

Uses for Questions

1. Clarify

Ask questions to clarify intent or understand what has been said. These questions are great because if you ask the right clarification questions, you understand your audience better. These questions are simple, yet we may hesitate to ask because we tend to make assumptions and are worried about what others may think, if we ask questions.

2. Exploratory

How so? These are questions that helps you to get an explanation on a particular topic. They help you to explore further. These exploratory questions helps you to deepen your understanding on a particular topic.

3. Leading questions

You use leading questions when you try to lead the audience to your way of thinking. You can use them when you want to get the answer you want and leave the other person feeling that they have had a choice in closing a deal or sale. e.g. If that answers all your questions, shall we agree on the price ?

Leading questions should be used carefully because they could be seen as manipulative.

4. Elevating questions

These are questions that helps you to move from stuck to unstuck. These questions allow you to step back and look at the big picture and see the connections between various issues.

5. Funnel questions

This involves starting with general questions, and then zero in on a point in each answer, and asking more and more details at each level. This allows you to get deeper into a specific point. e.g.How many people attended the sales meeting? 10

From the 10, were all the seniors present from each department ?Yes

Did they agree to the proposal ? No, not all of them.

Did all of them disagree on the same issue? Yes

Was that on the duration of the project? Yes

These are some types of key questions and their uses.

#Leaders, by asking #questions, can persuade, encourage, #manage and #coach.

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 People learn by asking instead of telling. Leaders can motivate people by asking the right questions to help them get to “where they would like to be” in terms of their goal, from “where they are”.  

People participate in the world they create & a #leader can help them by asking #questions.

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A LEADER

Listens and Learns from others
Energizes their team and their organization
Actions positivity
Develops themselves and others
Empowers others to lead
Recognizes and Rewards achievement

And all of this is possible not by telling or commanding but by asking the right questions. Your body language and tone of voice also plays a part in the answers you get when you ask questions.

⇒What questions are you asking yourself to be on the path of learning and development?

⇒How are you using questions to be effective?

For speaking, one-on-one coaching, workshops on communication or leadership development, let’s connect.

7 Better Ways To Prepare For “The First Time Experiences”

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This weekend, after finishing my workout, I was lost in my thoughts and reflections and I walked out of the gym little realizing, that I had forgotten my workout clothes at the gym. I go to the gym and yoga daily and this was the first time I had forgotten my gym gear. I was bothered on two counts, 1) how could I forget, when I had not forgotten to date and 2) I had picked up a new workout gear and that was the first day I had tried it out and thus didn’t want to lose it. I must have in my mind played several times about how could I forget?

I had to break out of this guilt feeling and from my inner critique trying to put me down. I decided to take a step back and asked myself what is the worst that could happen ?

In the process of stepping out of my critical self, I realized there is a first time for everything – exciting things and experiences that you learn lessons from.

There is a First time:

In our new job
To fall in love
To dance
To cook
To be a boss
To be a speaker
To lose our phone
To forget an important birthday and the list continues

My first time to forget something in the gym is part of this list as well.

The first time for everything is filled with various emotions of excitement, fear, disappointment, self-criticism, hope.

Your fear possibly comes from the fear of loss, or failure or doing something wrong and thinking about what impression you would make on somebody in that first time. The stress caused by over thinking and over analyzing the situation is not worth it. It is like adding fuel to the fire. [Tweet “#Worrying about the situation is not going to help you achieve the desired outcome of the situation. #fear]

What are some of the steps you can take ?

1. Stop worrying

You are not going to do something better because you worry and stress about it. Anxiety to some extent is good because it will help you do better. However, over stress and nervousness is not an impetus to better your performance. I was worrying about forgetting something and possibly losing it. The stress that I put myself through is not going to help me bring back the thing nor stop me from forgetting something else next time.

2. Perfection or build towards excellence

When we are engaged in doing something for the first time, we want to attain perfection. However, perfection is a myth that is in our own minds.

I was delivering a workshop on Executive Presence last week and I heard from one of the participants as to how stressed she was because she was making a presentation for the first time in front of a senior group of executives within her firm. A conversation with her revealed that the stress that she put herself through to be perfect didn’t help her and in fact the audience members were not in any way assessing her or being demanding. She had let herself imagine about situations which didn’t exist.

We can strive towards #excellence and seek to improve each time. #leadership #leadbyexample #trust

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 We learn from our mistakes and be it driving for the first time or making a presentation, stressing about perfection is not going to make us deliver the results we seek.

3. Focus

We make first impressions of others within the first 5-10 seconds of noticing someone. No matter what you do, first impression is already formed. If you focus on what others are going to think of you, your focus will be diverted from what you want to deliver and the end result may be something far from your expectation and in turn may also give adequate ammunition for others to form a bad impression on you.

Stop thinking of what others will think of you. 

#Focus on what you need to do. #Believe in yourself. #mindset #attitude

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4.Do first things often because it allows you to challenge yourself

We get into cruise control and in our comfort zone. If you stay too long within your comfort zone, you get complacent and deny yourself the ability to grow and move towards excellence. Try new things often so that you don’t forget what it is to feel uncomfortable, and in that process to learn,  challenge yourself, grow and build your Executive Presence.

5.Plan and prepare

Plan and prepare whether you are doing something for the first time or not. 

#Prepare yourself for “the what” and trust yourself to deal with “the how”. #leadership #life

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Planning and preparation is essential and don’t make the mistake of over doing it, because that may not allow you to be present in the moment to deal with what happens then.

6. Reflect and learn

Reflecting on what went well, what did I learn, what could I have done different helps me to move forward. When things don’t go as per your expectation, you may tend to focus on what you did wrong and on the negatives. I blamed myself for having forgotten my gym gear, and that negativity didn’t help me to focus on things that followed after I left the gym. When I focused on what I learnt from that experience, my mindset changed and I was able to focus on the tasks that I was doing thereafter.

7.Let go

By letting go you give yourself permission to be in the moment and to #focus on things that need your attention. #mindfulness #life #leadership.

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One of my yoga instructors in her class mentions and I quote “your body can take on this challenge and do it, your mind believes you can’t do. Focus on your breathing and believe you can do it”. When I go with the flow, and not allow my mind to wander, I am able to achieve what needs to be done and this is true in yoga, work and life.

When we fear about what the end may look like be it on a new job, new task, presentation, forgetting something we lose focus on the now.  Focus on the journey and not the end, to deliver the results you want.

By allowing our mind to control us, we constantly live in conjectures. Letting go is difficult and yet when done achieves results you seek.

I got my gym gear back and I learnt that worry was unnecessary and that I need to let go more often. I also learnt that  I do know how to let go though my mind may make me believe that it is not easy.

Life is an unknown path and we tend to underestimate her. Certainty is good and life is not a certain path, so one way to enjoy life is to go with the flow and let yourself be. Every day is a different day and life is not a mathematics formula.

How do you deal with doing things the first time?

What have you learnt from  your first time experiences?

To build your executive presence, leadership and sales skills, please Connect with me for coaching, speaking or workshops.

Do you feel your energy is sapped and your enthusiasm is diving down? Buy your copy of Energize Your Leadership Today and reconnect with yourself through the 16 real stories in this book which I have co-authored with 15 others around the globe. 

9 Certain Ways To Deal With Difficult Conversations

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“I get tense and don’t look forward to the conversation I am going to have with my boss. She doesn’t seem to listen and I feel my tongue is tied and I leave the conversation or meeting with a lot of pent-up feelings and emotions.” This was one of my clients expressing her frustration in managing conversations with her boss.

Have you been in situations where you need to tell somebody something and yet don’t wish to spoil the relationship? Difficult conversations are not something most of us look forward to and yet they are part of our life.

I was in the midst of a difficult conversation with a colleague of mine, two weeks back. The first conversation didn’t go too well, with him doing all the talking and telling. I was cautious and at the end of the conversation realized that I had not expressed myself in the way I wanted to.

I had let my emotions take the better of me and did not permit my rational brain to have a clear, concise and assertive conversation. After the meeting, I asked myself several questions and I practiced on myself the same questions I ask of my clients whilst coaching them.

Tips To Deal With Difficult Conversations

1. Be present

This is crucial and I started off with this point because this is what helped me in my follow-up conversation with my colleague. Being present is essential to listen, to observe, to ask questions and be emotionally connected. It is easy to be lost in your own thoughts and rushing to say what you have to say especially if your brain is telling you to do it and you could not express yourself in your first conversation or past conversations with this person. I had listened to my colleague and yet I guess there was something in me that was not present and maybe I was so lost in my thoughts that I did not express myself or ask the right questions and allowed my judgment to color my thoughts.

We make observations and impressions about people and sometimes these become assertions. And we turn these assertions into facts. We may have formed an opinion about a person based on our past experience and we tend to make that as an assertion and convince ourselves that they are whom we assert them to be.

My colleague was doing this in our first conversation and instead of empathetically listening to him, I let my emotions take the better of me. Being present means to listen in mind-body and soul and adapt to the conversation that is happening between you and the other person instead of what is happening within your head. Cut out all forms of distraction and give your undivided attention.

2. Deal with emotions

We are emotional beings and some conversations trigger emotions in us and the other party. This is one of the most important reasons, why we don’t like to engage in difficult conversations. The way to deal with emotions, either in yourself or in the other person, is to name them: ‘I see you’re mad about that’ or ‘I feel sad about what happened’. When you call out emotions like that, you acknowledge it and facilitate an environment to talk about them. This is way better than getting lost in the destruction of the wave of emotion. To cool down your own emotion and not allow that to hijack the conversation, you may want to drink water or take a break in a manner that is most appropriate to that situation.

3.Think before you speak

Being aware about ours and others emotions not only helps us to recognise the emotions but also think before we speak. Think about why we think the way we think. This helps in situations where you may not be prepared or where you are prepared and the conversation may not be going along the path you expected. Asking the right questions also helps you to think and get more data to support your point of view.

4.Avoid words like But and However

Many conversations in our daily life starts with I appreciate your point of view ‘BUT’. I used to do this too and now I have become aware and consciously avoid using them even in daily conversations that may not be difficult. Words like ‘But’ and ‘However’, nullify what has been expressed before. Use ‘And’ instead. By using ‘ And’, you recognize that there could be another point of view and perspective. When you use ‘And’, you are indicating an inclusive stance, instead of using words which express that you are the only one that’s right.

5.Remind yourself of the ‘Why’

Setting yourself an intention before going into any conversation helps and if somebody catches you unawares, then during the conversation think of the Why. 

What is your #intention and why are you choosing to say what you say or not say? #leadfromwithin

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6.Respect

How you say, what you say is equally important.

The #words you choose and the #tone you use are equally important #communication #EI

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The nicest words will not land well if your tone and body language does not indicate the genuineness of what you are saying.

7.Clarify

We may be interpreting something based on our bias and the fact is we are all biased. We don’t need to run away with our bias to make interpretations which may exemplify the conflict. Clarify and ask questions. Clarify by paraphrasing and this allows you to check your understanding and show the person that you are listening.

8.Follow-Up

To ignore is easy. We are human and like to be paid importance to. Check-in with the person the day after or within a reasonable period of time. And if you felt that a proper closure did not happen in your last conversation, do it again if necessary.

9.Trust Your Gut

Your instinct and intuition is your best guide and go by it, If you feel you need to have another conversation, call on the person and say, “I feel we didn’t end on a good note” or “I feel I didn’t get a chance to express my point of view”. “Would you be open to sparing a few minutes, so that I can explain it better”?

My follow-up conversation with my colleague was smoother and both of us expressed what we had to say and we are still communicating and our relationship has got better for sure.

Our brain’s main function is to keep us alive and the one overriding basic principle of the brain’s operation is that all brains are constantly on the lookout for threat – and will continuously move ‘away’ from anything perceived as a threat and ‘toward’ anything perceived as a reward. This is our basic survival mechanism. Manage your brain and don’t cut yourself short by dreading difficult conversations.

The above are some tips. How do YOU deal with ‘Difficult Conversations’?

I work with clients to enhance their communication, self-confidence and in turn their executive presence. If you want to learn more please feel to connect with me.

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Humanity In Leadership

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I was in conversation with a group of people who work with an organization which believes in assisting others to achieve breakthrough results.

During one of my conversations with one of the senior leaders of this organization, he asked of me information which didn’t seem relevant to what he and I were discussing. Not only that, the request landed on me in a way that, I considered, not courteous. I considered it impolite because the why was never explained nor how it was relevant to the achievement of the final result . Information was being asked of me without stating the why and no clear-cut information from their end was provided.

A rapport that was established, was shaken and somehow in my own mind, I felt the trust was broken. I decided to set aside my emotion and explained to him why I was uncomfortable giving that information at this stage. That didn’t get far because they decided not to continue the conversation with me. They stated that they had their ways of doing things and did not want to deviate from those set procedures or policies. Now, I knew what the real reason was but it seemed strange that this person stated that they did not want to go against their procedure. When the request was made there was no such background given. It was just asked without giving consideration to the sensitivity of the information that was being requested and that too at such an early stage. To me the humanity was missing, and in that, the trust was broken.

One of my clients was sharing with me about one of the conferences she had attended and how one of the speakers showed his vulnerability and some of the members of audience were critical of him.

When she mentioned the reaction of some people in the audience, I recollected an article on HBR about the dehumanization of leadership. I quote “Trust in business leadership is at historic lows, according to surveys by Edelman and the World Economic Forum. One reason might be what INSEAD professors Gianpiero and Jennifer Petriglieri call the “dehumanization of leadership”— that is, our tendency to think of leaders as either instrumental (pursuing a particular business goal) or heroic (pursuing a unique vision). In short, we want super-machines or super-humans, or both, at the top of our organizations, and many CEOs strive to meet those expectations. They’ve been trained to hide vulnerabilities, to plan and stay the course, to minimize risk, and to be consistent, level-headed, and in complete control at all times. Inevitably, however, they fall short.”

As a #leader, how do you seek to connect with others? #leadfromtheheart #leadfromwithin #humanity #peopleskills

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⇒Do you think being in a position of power automatically gives you the right to demand what you want without being courteous?

⇒What does it take in you to connect with somebody emotionally ?

⇒Do you as a leader forget to be human in order to be in complete control at all times?

What does it mean to be human?

1. Dare to say “I don’t know”

No leader is expected to know all things. Behave in a way that you can learn from others and that you rely on others to get the job done. You are not perfect nor somebody who is indefatigable.

2. Be courteous

Treat others as they would want to be treated.

#Courtesy is the essence of a human connection and #trust gets reiterated when you are #polite and caring.

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 Procedures and policies are important but don’t forget the necessity of human interaction and connection, if you want to make the former successful.feel upset, disappointed and be worried. And it is difficult to be inspired by someone who sticks to negativity and does not instill hope in their team. Being optimistic is key. Are you creating an environment of fear or trust and hope?

3. Be vulnerable and emotional

We are emotional beings and without emotions the relationship seems like a farce. You are able to connect with an individual better when they show their vulnerability because that shows their authentic self. Would you rather learn from someone who thinks they are perfect and can never commit a mistake or from someone who has learnt from mistakes and life’s challenges?

4. Optimistic

It is okay to feel upset, disappointed and be worried. And let that not be a mainstay of your life. t is difficult to be inspired by someone who sticks to negativity and does not instill hope in their team. Being optimistic is key. Are you creating an environment of fear OR trust and hope?

5. Command v/s Request

If you choose to ask somebody to deliver something, make sure it is a request and the person knows why that request is being made of them. No matter who you are, you have no right to demand information or make somebody feel threatened and insecure.

We live in a technologically advanced age and as humans, it is impossible to connect and establish trust, if you behave like a robot. Relationships are formed and happen when the connection with another person happens from the heart and you don’t give in to judgment or assumptions.

How are you connecting with people ?

Are you being #human in the way you #behave and interact with others? #peopleskills #leadership

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For speaking, on-on-one coaching, workshops, facilitation, training, let’s connect.

Are You Ready To Unplug, Detach, Step Away from FOMO and Connect?

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Last Wednesday, I was speaking at the British Chamber of Commerce. The event was held at the British Consulate and for security reasons, they don’t allow any electronic devices during the event. For all those entering as visitors to the building, you are required to surrender all electronic equipment at the security. In fact, as a speaker you appreciate this because you get the undivided attention and engagement of the audience. It so happened, I forgot my iPhone on that day and realized only when I arrived at the venue. I didn’t allow that to bother me, I instead felt relieved that I didn’t have to bother giving my phone and worry about its safety since their locker will hold old models of iPhones or Samsung not the iPad, or the iPhone 6 or 6 plus or the latest Samsung 6 or a laptop.

The event ran for 90 minutes and after that I had to meet a colleague and friend of mine to discuss a workshop that we were going to deliver together. I rely on my phone to do almost 95% of my work from notes, reminders, calendars, documents, blog, and emails to other basic things that a phone is used for.

In discussions with her, I was missing my phone because I could not refer to the notes I had made nor was I able to jot down the quick discussion points.

At that time, I thought to myself … Surely I can rely on my memory to discuss the relevant points and I can jot down important points if necessary on a piece of paper.

Not having my phone initially made me feel handicapped and on the return to my office by bus, I definitely missed my phone, because I read books from my iPhone.

But once I told myself, let me be in this moment, I realized that I can live without it and the world is not coming to an end.

How many of us are victims of our mobile device? Do we constantly check our mobile and use that as an excuse to not connect with people who are in front of us?

In meetings, just because it is boring how many times have you picked up your mobile and tapped away messages on it, as if your response can’t wait?

As a leader, are you using your mobile

→as a way of pretending to be busy?
→with the fear of missing out?
→because you are bored
→to be constantly in the midst of things
→to be hands on
→to feel wanted

And if you are doing this, are you missing out from being a genuine leader that involves these key traits?

1. To appreciate

We appreciate you. A simple yet powerful morale booster. This statement speaks directly to the person or members of your team. This combined with evidence to support why they are being appreciated is even better.

2. You Matter

As human beings, we like attention irrespective of whether you are an extrovert or introvert. Each one of us like to be made to feel that we matter.

3. How can I help you ?

Instead of telling someone in your team, something needs to be done and not bothering to ask why they were not able to get to their goal, try something different – let’s work on achieving this and how can I help you?

4. Thank you

Silent #gratitude is as good as no gratitude. #appreciation #peopleskills #littlethingsthatmatter

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A genuine #thankyou goes a long way in connecting with others and making them feel #appreciated.

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5. To Show Up

Are you showing up fully for yourself and for the team you lead? If you are not mindful and present as a leader, it is unlikely you will be an inspiration to others.

6. To Listen

#Listen because that is the only way you’ll #understand and #empathize

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Your observation and listening skills will enable you to connect in a more meaningful way to your team members. 

The best #gift you can give someone is your #time and your undivided #attention.

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7. To Communicate and Connect

Are you being an impactful communicator no matter the medium? Do you make an effort to connect and know those in your team and around you? Be there for others through adversities and good times.

Connect with your team and people who matter. Don’t forget to acknowledge somebody who is in front of you because you are busy with your mobile.

There is a time and place for everything. Use it appropriately. #leadfromwithin #respect #peopleskills #courtesy

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Questions to Reflect

⇒What are some of the ways you can connect with people?
⇒How do you engage with your team members?
⇒How do you lead by example?
⇒What are some of the values you are building in your organization?

For one-on-one coaching, workshops, training, group coaching and/or speaking, let’s connect.

How To Control Your Mind?

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I had to wake up at 4:30 am, on Wednesday, for an early morning call, and I was dreading it on Tuesday. I don’t sleep until late and thus waking up that early in the morning is not my cup of tea. I was working on some deadlines on Tuesday and throughout the evening, I was frustrated that these on-line webinars almost always suited the U.S. time zone, despite international participation.

My mind was brooding on this so much, that I became stressed. This continued on for probably a little over 2 hours. I suddenly realized that I was unable to focus my attention on what I was doing. and I hadn’t done much. I had to snap out of this.

The timing of the early morning call was not something I could choose. What I can choose is my state of mind and how I appear at this moment of time and also at the webinar. I also reminded myself that I had on several occasions delivered training till 10:30 pm and taken a red-eye flight thereafter to deliver another training at 9 am, the following day, without a wink of sleep.

I made myself a cup of coffee and settled back into what had to be done.

I woke up this morning and I was fully present and had no issues concentrating and being an active participant.

Our state of #mind dictates who we are at any moment in #time. #EI #stress #health #leadfromwithin

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As a leader,

→How do you show up when things happen against your will or expectation?

→How do you react when you are feeling overwhelmed at the number of things that need to be done?

→What are some of the things you consciously let go of to keep yourself at peace and appear calm in front of your team?

→We are emotional beings and the strongest of us go through moments of overwhelm, frustration, and stress. Do you apply the brakes before it is too late to consciously get out of the agitated state of mind leading to stress and frustration?

What are some of the ways to control our mind and be present

1. Be aware

Self-awareness is the first step. You consciously recognize you are in that agitated state of mind. Before your mind takes control of you, take a step to come back into the present. Be aware of your thoughts and feelings and what they are doing to you and your actions.

2. How strong are you?

Encourage yourself by reflecting on how well you did in a similar circumstance. How did you get over the perceived challenge or your state of mind. 

Visualize #positive images to generate positive feelings and calm your thoughts. #leadfromwithin

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3. Acknowledge

Never ignore your emotions. Be aware, acknowledge and find ways to get over it. For me, taking a walk, engaging in meaningful conversations (with myself or others) to foster understanding or even venting out to a friend or my family helps. Take steps to generate optimism.

4. What can you do?

Everything that happens to us or with us is not within our control. However, the way we show up is within our control. EI can be achieved by any of the above methods and by deep breathing. Deep breathing is difficult when your mind is agitated and it takes a conscious effort on your part to do so. Once you start that deep breathing, you essentially are able to control your Amygdala hijack and thus think rationally.

I have four more Wednesdays when my day will start as early as 3:30 am and I have told myself no matter how my previous day is, I will be present and enjoy the two-hour session and not stress about it before.

How are you controlling your mind?
What are some of the ways you try to calm your mind in moments of overwhelm and stress?

Until, we control our mind that which is within our self, our #perception of our external world will merely be a #reflection of it.

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A key question you can ask of yourself is, why am I doing what I am doing ?

For one-on-one coaching, speaking, training and/or workshops let’s connect.

The Power Of Asking The Right Type Of Questions

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I’m often asked as to why I took to coaching and leadership training and development. My personal growth and development has come most, when I have been asked the right challenging questions by others and of myself. During the 20 years of my Corporate life, I have seen others in my team grow and develop when the right questions have been asked of them.

Questioning is undoubtedly a powerful leadership tool and one of the reasons I took to coaching. I love connecting with people, inspiring them to do their best, and helping them to grow. Coaching enables me to do that and also challenge my clients to come up with the answers, they require, on their own and in the process assist them to get to where they want to be.

Questioning is a valuable life tool and it is imperative to ask the right questions. Ask questions that enable people to trust you, establish a rapport, anticipate changes, and facilitate their growth and development and of their organizations.

Asking open-ended questions is important and more important is how you ask these questions. Questions asked in the wrong way can shut a person down and can also break the trust and relationship.

Questions with a negative tone or focus aren’t going to give you desired results. 

#Positivity and appreciative enquiry facilitates to establish #rapport and build #trust.

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The five W’s ,What, Why, When, Why, Who are powerful with the right tone, words and #language. #peopleskills

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What are the questions to avoid? What are the right type of questions to ask?

1. Who is responsible for this ? Or Whose fault is this?

This line of questioning sets a negative tone to the conversation and seems to indicate that you want to blame someone. It puts your audience in a defensive mode.

A leader is one who takes a little more shame of the blame and a little less than his share of credit.

A better line of questioning to consider is how can we work together to get to our goal or desired results? With the right amount of trust and rapport established, this will help you identify any snags in the process and help you identify and overcome any deficiencies or weaknesses.

2. What is the issue or problem?

And questions along the same line tends to focus on defects and weakness instead of on ways to move forward. As human beings, we need no help in being negative. Questions which focuses on problems are negative and puts your audience on the wrong foot.

What are we doing well? What have we done well so far? What steps do we need to take to improve ourselves ? How can we do better? These type of questions focuses on the other person’s strengths instead of on what went wrong.

3. Have you tried this way? Or how about doing it this way?

These are questions which tends to convey a sense of control from the person asking them. Our brains, according to a lot of studies done by neuroscientists perceive loss of autonomy as a threat and thus creates an air of distrust and negativity.

What do you think ? Or what do you propose? Are there better ways to move forward to desired results.

4. Why not ? Or why haven’t you thought of something similar ? Or why do you think it will work this time

These questions have a condescending tone to it and almost seems to suggest that the other way is better or that you are wrong. It indicates a sense of distrust in your team.

A better style of question to motivate and engage people is

How can we do it better this time? What are some of the ways we can try this time to get the desired results? If we tried the same method this time, how do you think the outcome would be different?

No matter the type of question, the tone with which these questions are asked needs to be positive and one that suggests way forward instead of demotivating and finger-pointing.

Rhetorical questions are great but cannot be used in all circumstances. Questions with a Why are great and you need to be sensitive to the culture, the tone and the situation. What or how are better ways to ask the same question starting with a Why?

Questions can be asked of others and of yourself to move forward, to reflect, to overcome fears and overall for the growth and development.

I have seen clients make the necessary shifts to get the results that they seek and asking the right questions has been a significant contributor to this.

How have you used questions in your life?
What type of questions have helped you grow ?

Five Tips On How To Handle Rejection In Life

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I walked away from a recent chemistry meeting, with a potential client, not feeling too good. The meeting had gone well, yet my intuition told me that I should probably say no. I didn’t make the call immediately but decided to wait. The following day, I did mention to the person who had put me in touch with the potential client. They said they had not heard back from the client yet and said they will let me know in due course. A week later, I heard back from this person saying that the client had chosen another coach for reasons that the other person was older. Despite having heard a No, I was relieved.

A friend of mine had been working on a proposal for a while and despite the competitive price and the uniqueness of her proposal, she did not win the deal. She was dejected and frustrated not so much for hearing a No but not knowing the details of no.

Life goes on and despite the rejections that we face in different aspects of our life, we need to focus on moving forwards and not waste our time immersing ourself in the sorrow that results from the No.

#Life goes on and there is no pause button just because you are #disappointed, #dejected and #frustrated.

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I know it feels horrible to be rejected, and for you to encourage yourselves and move forward, it is essential to bounce back and move on.

Rejection happens for one or more of the following reasons

1. Timing may not be right on account of budget constraints or there is no need at that point in time.
2. The person may not have the authority to say yes and they probably don’t want to disclose the same.
3. They don’t want to commit just as yet.
4. Lack of clarity about what you are offering and how it can satisfy their goal or need. Reluctance to express this complicates things further.
5. They are not interested in the product or deal or what you are offering but they are testing the waters and the market for the different ideas that exist.
6. Different perspectives, opinions, values and ethics.
7. They are unable to build a rapport and connection with you as yet to take the relationship forward.
8. They are envious of you and don’t want to see you progress.

In most of the above cases, people are not willing to directly communicate either the “No” or “the reasons for the No”. They are not willing to ask questions or be candid about budget constraints or acknowledge that they don’t understand all aspects of the deal or the project or what you are offering.

What can you do if you are at the receiving end of the rejection ?

1. If it didn’t kill you, it will make you stronger

This is the attitude to adopt to bounce back. It is natural to feel disappointed but there is no use sinking under that rejection because you will get caught in a negative vicious cycle.

2. What have I learnt from the experience

Every experience teaches you something as long as you are willing to let go of the negativity and experience the learning. Yes, it is hard to practice and still worth attuning your mind to view the experience as lessons learnt. Sometimes, on hindsight, you realize that the No was a blessing in disguise.

3. What, if any, can you do better or different

Not all things work with everyone. Can you approach it differently? What would it take on your part to step out of your comfort zone and use a new perspective. Take support from your family and friends and from those who can be a sounding board to you and enable you to bounce back.

 4. Feedback

When you are made aware about the reasons for rejection, take it as a feedback. You can use this to improve your strategy, where necessary.

Rejection can be viewed positively by looking at it as knowledge and experience gained. You will gain insights towards achieving your end goal. Engage in positive self talk because negativity will cause you more harm than good.

5. Wake up call

Rejection sometimes proves to be a wake up call to change your paths or methodology to achieve the desired vision.

Rejection is Disappointing. It Is Not The End Of The World.

A friend of mine is candid about communicating his no or rejecting something. I communicate directly to people when I have to say no. Be candid and courteous but not blunt.

As a leader, do you want to keep someone hanging out there, without communicating directly or letting them know the reasons?
Are you leading by example by shying away from communicating the real reasons? Most things can be communicated with reasons and are you treating people the way they want to be treated.

How do you deal with rejection ?
How do you communicate your No?

Increase your self-awareness and build your #self-confidence to bounce back from rejections and view #life #positively.

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5 Creative Ways To “Just Do It”

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“There is no way I can do this.”

“I admire you for being so courageous, I doubt if I ever can be like you”.

How many times have you uttered those words out loud or had thoughts similar to those? More importantly, how many times have these inner thoughts been so loud that they have stopped you from pursuing creative thinking or coming up with fresh ideas?

All of us have these little voices or the inner gremlin sitting on our shoulder, at various intensities at various points of time in our lives telling us we’re not good enough or we don’t deserve what we have got or we are not capable.

These voices of self-doubt or inner critique stop you in your pursuit of excellence and from your growth and development.

How do you face your inner gremlin and tell her or him to shut up ?

How do you unplug your fears and “Just Do It”?

1. Clarity

Clarity of purpose is a great guide to achieving what you set out to do so. That inner guide reminds you of your purpose and why you do what you do. Do you have clarity on your purpose ?

2. Listen

When the little voice is a deal stopper, listen up. Listen to what it is telling you. Write it down and don’t dwell on it at that moment. Walk away. Come back and read it.

3. What is the worst that can happen ?

When you read what you have written, evaluate objectively what is the worst case scenario ? Is there any truth in your fear ? What happened when you faced a similar fear last time ? How did you get over it ? What did you do well ? What lessons did you learn?

4. Truth

Once you have identified the worst case scenario and there is some credence to your fear, ask how can you better from the worst case scenario ? What do you need to do to achieve the desired results and improve from the worst case scenario?

5.Self-Confidence

To enhance your self-confidence, you need to stop worrying and ask yourself how much is the price you are willing to pay for worrying and is it worth it? Self-confidence is built from self-acceptance and by identifying your strengths and achievements in the past. How did you overcome your last challenge?

Get support from a coach or a mentor to assist you in where you want to be.

Your fear and self-doubt is the truth, if you give power to it.

In your pursuit of #excellence and #quality, let go of your fears and #JustDOIt. #leadfromwithin

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Believe in yourself and work towards improving yourself on a daily basis. #leadfromwithin #self-confidence #fears

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How are you breaking from your fears and doubts and setting yourself on the path to success?

For one-on-one coaching, speaking, training and/or group workshops, let’s connect.

Top 10 Routines to Adopt and Lead By Example

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Do you engage in physical activity ?

Do you go running or go to the gym or yoga on a daily basis ?

Do you plan your day and make time for the things you want to do ?

What if I told you not to take a shower on a daily basis ?

These were the questions that the lady, who was doing an orientation on Mindfulness, fired off to her audience and I was one of them.

She remarked that “If you can make time to clean up physically and look good, you also need to make time to do a mental clean up on a daily basis!”

Get into a routine and that is a matter of consciously setting time for it and for that you intentionally need to believe it as a priority. Routines, often perceived as boring and dull is a necessary part of our lives. You don’t need to think of routine as boring especially if it is something that helps you be who you are. You need to leave enough scope to be flexible and adaptable to unplanned things.

Following a routine is a matter of discipline. I’m a juvenile diabetic and have followed one routine, among other routines, diligently to date in my life. I inject insulin injections three times daily and am disciplined about my diet and health, from the age of eight.

There are many routines that each of us follow. However, no matter who you are, there are some routines which need to be adopted and maintained along the journey of life.

As a leader and as a person who wants to continuously grow and step out of your comfort zone, you need to think about adopting the following routines

1. Listen

No genuine connection happens without listening. There is not a moment in your life where you can stop listening. Listen because it engages you as a leader and as an empathetic human. Listen to understand and not necessarily listen to respond every time.

2. Reflect

To reflect is to give credit to yourself on what you did well, what you could do better or differently and what you could stop doing. Reflection can be in silence or by journaling. Reflection can be on your day, the way you were, your behaviors and what you did.

3. Hope

Be an #optimist, instill #hope and provide encouragement to all those around you or whose lives you touch.

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 A realistic optimist is inspiring and it is a great trait to cultivate and have.

4. Reading

Read, learn, unlearn and discover. 

#Reading enables you to #discover, gain #knowledge and expand your thoughts and grow.

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5. Influence

The skill to influence, convince and persuade people to a common cause or vision, is one that never stops being useful. It is one characteristic that each of us can continue to develop, no matter how good you are at it already.

6. Resourceful

This is one routine that is not paid particular attention to. In this dynamic world that we live in, resourcefulness helps you to step out of your comfort zone and find solutions to the challenges.

7. Exercise

Exercise helps you to be energetic, release stress and get the creative juices flowing and be mentally alert. Don’t we all want that on a daily basis?

8. Mindfulness

The importance of mindfulness cannot be underestimated. There is overwhelming research and scientific data proving the benefits of mindfulness. A routine that I am cultivating as part of my life from now, slowly but surely.

9. Empathy

Empathy allows you to be kind, to be committed to your word, to not take others’ feelings for granted, to be engaged and committed to your work and overall understand your team and those around you better.

10. Emotional Intelligence

We are emotional beings and to cultivate a routine to be aware of your emotions, understand what they are telling you and realize how your emotions affect people around you is a lifelong commitment. EI encompasses many other routines mentioned above and helps you to be empathetic, listen and connect with people.

Sticking to some routines is beneficial and not boring. The 10 routines listed are not exhaustive.  Would you like to add some? Please do so in the comments section.

⇒Which of these routines are you going to make it part of your day and yet make it interesting?
⇒What routines do you need to let go off to make space for the top 10 above ?

For training, group coaching, one-on-one coaching, speaking and workshops let’s connect