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You Snooze You Lose

6 May 2014 By Lalita Raman Leave a Comment

Photo Credits : Lalita Raman

“Use it or lose it.” That is what happens when you don’t use your muscles. And when you use such muscles after a long time, they are sore and when you have your next workout or a stretch or yoga you notice how misaligned you feel. You realize that there is more pain or imbalance on one side v/s your other side. Of course, we all have our dominant side, but when you do yoga or core exercises you see the stark difference between your left and right side. You choose to ignore this and when it becomes unbearable you decide to correct the poor alignment. You resolve to go regularly to yoga or stretch or in some cases to the chiropractor or to the physiotherapist.

What happens if you choose to continue to ignore ?

How often have we seen in organizations where executives spend too much time drafting, redrafting vision, mission and values statements. Over time they become ignorant or indifferent to poor alignment. They spend nowhere near enough time trying to align their organizations with the values and visions already in place- Jim Collins

If the people in a business or company are not aligned with the values and vision of the organization, you often see the majority of people pulling in a direction different from the overall vision, or scattered aimlessly. The organization as a result starts to fall apart. Values are such an integral part of who we are and if our behavior and actions are different from our inherent values, conflicts arise and we begin to suffer from the negative consequences. Sometimes the actions are different from values because of fear especially in cases of abuse or violence or though being a believer in being environment friendly you might not always buy organic food and so on.

When it comes to organizations how can you tell that the values are not in alignment? Values exist at each individuals’ level and if the organization has a high engagement level, with a deep level of trust, commitment and where employees are appreciated and recognized, and growth and progress of individuals and the organization is taking place, there is a high likelihood that the values are in alignment.

An organization which has all or some of the following attributes is seriously misaligned:

1.Lack of trust and faith among the team members within departments and across multi functions. No faith in senior management
2.Customer complaints and dissatisfaction is high.
3.Culture is one of criticize, condemn and complain. There is no appreciation or constructive feedback given to the employees at any level.
4.Command and control style of management. Information is not shared.
5.There is resentment, cynicism, blame and subversion
6.Profits and revenues are lagging those of competitors and on a downward spiral.
7.Turnover is high and engagement levels are low to abysmally low
8.Constant fire-fighting instead of progress and development
9.Costs are high and yet no new innovations or product lines are being introduced
10.People within the organization feel like a cog in the wheel and most have checked out mentally.

These are the warning signals and an organization which sees an increase in any or all the above aspects needs to look into what is going wrong? Working in line with the values is a daily process and starts from the time the vision is laid out, people are recruited to the firm and continues on an ongoing basis by reflecting on what is going well and what needs to improve and asking questions and listening to what the employees of the company have to say.

How to Understand People’s Workplace Values

1.Have a recruitment process where you find talent that is best in line with the organization values.
2.Identify such talent by asking focused questions at the interview stage. Get to know the person, their action and behaviors in different aspects of their role in an organization and in their life.
3.Look at their past work history. What were their attitudes with regard to matters of conflict or where they were in disagreement?
4.Get to know people, develop a positive attitude.
5. Where essential, do psychometric tests.

As leaders, listen, observe, communicate, appreciate and give positive feedback. Click To Tweet

Let your behavior as a leader be inspiring and worth modeling and let it show your values. Click To Tweet.

Link participation in the adoption of values and the behaviors and actions needed. Reflect, celebrate wins of your team and praise every improvement and give people a fine reputation to live up to. Click To Tweet.

Understand what influences the values of your team and how if at all they are developing and changing over time. Is this change healthy or for the worse?

How do you lead with passion and in alignment with your values?

For Coaching, Speaking or Training let’s connect.

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Filed Under: Attitude, Character, Communication, Employee Engagement, Integrity, Lead From Within, Leadership & Personal Development, Life Tagged With: alignment, engagement, Jim Collins, leadfromwithin, progress and development, trust.faith, Values., Vision

Disempower FEAR and Empower Your Progress

29 April 2014 By Lalita Raman 4 Comments

She has won triathlons, trekked the Gobi desert, has done bungee jumping and sky diving despite being scared of heights. She has been a juvenile diabetic for over 30 years and she has faced this lifelong companion and the challenges associated with being a diabetic exceptionally well. She has faced many other hurdles in life with hope and optimism.

Today she is faced with a fear of her ability to own the space, to exude confidence and credibility in some situations. Her gravitas is weak when she has to face the board of directors of her company. Her name is Elisa.

Why is the otherwise confident and fearless Elisa having issues with her gravitas? Elisa (name changed), who hired me as her coach to assist her in upgrading an aspect of her Executive Presence, was allowing her thinking and her self-judgment to dominate her.

She had made her underlying beliefs and fears about the situation so strong that they were disempowering her.

The emotion of fear is a vital response to physical and emotional danger—if our brains didn’t warn us about the dangers and alert us and we didn’t feel fear, we couldn’t protect ourselves from legitimate threats. But often we fear situations that are not life-or-death situations and we disempower ourselves by allowing our inner thoughts and feelings to dominate and prevent us from taking the appropriate action.

What fears are you allowing to dominate to an extent of constraining your progress?
How do you overcome your fears ?

1. Befriend Fear – one of the first steps is to acknowledge your fears. Courage comes only when you recognize and feel your fears. Own your feelings and ask yourself what is the fear ? Naming the fear helps to bring it to the surface. What are the causes of the fear? What is the source of this fear? What are the possible solutions ? What is the best workable solution ? Whose help or support do you need to work on the solution ?

Conquering fear cannot happen by running away from it or engaging in an outrageous courageous activity on impulse.

2. Don’t over-think – I’m reminded of a quote by Pema Chodron

“The essence of Bravery is being without self-deception. However it’s not so easy to take a straight look at what we do. Seeing ourselves clearly is initially uncomfortable and embarrassing. As we train in clarity and steadfastness, we see things we’d prefer to deny – judgementalness, pettiness, arrogance. These are not sins but temporary and workable habits of mind. The more we get to know them, the more they lose their power. This is how we come to trust that our basic nature is utterly simple, free of struggle between good and bad.

A warrior begins to take responsibility for the direction of her life. It’s as if we are lugging around unnecessary baggage. Our training encourages us to open the bags and look closely at what we are carrying. In doing this we begin to understand that much of it isn’t needed anymore.”

Take responsibility, trust your instincts and believe in yourself and don’t allow the negative thoughts to dominate you. Click To Tweet

3. Don’t overshadow and feel embarrassed – feel the fear, share it, reflect and don’t feel embarrassed and shut your feelings. Learn to take baby steps to recognize the feelings and thoughts that stand against you. Ask yourself some of these questions.

What do you do in uncertain situations?
How do you handle failures?
When you have the negative thoughts, and fear takes over you what happens then?
What is your desired outcome you would like to have in overcoming fear?

4. Forget the naysayers – don’t keep company of people who feed into your negative thoughts. Believe in yourself and think of the desired outcome you would like to achieve. How passionate and committed are you in achieving this goal? Surround yourself with people who encourage and challenge you but not those who are like thorns in your path.

5. Check your ego– Even if you are not a loud and egoistic person, there are times your ego creates fear. This may be from fear of failure, fear of losing, fear of the unknown, fear of humiliation, fear from your own untested beliefs, fear of losing your status or an imagined identity, fear of exploring the uncertain path and the undesired results.

Life is not a certain path. Our brain is a prediction machine but if you allow yourself to be prepared for uncertainty and train yourself to handle uncertainties, the neural pathways of your brain can be changed. By facing uncertainties and allowing yourself to disempower negative thoughts, you build character and grow stronger.

Elisa had without her awareness become a victim of giving in to her sabotage thoughts and talk. Her conversations with me gave her insights and helped her achieve the necessary shift she was looking for in terms of her gravitas.

Intentions to do, be or achieve something is great but you alone can take responsibility to change that intention to action.

Don’t be your worst enemy and let your constant inner fears and doubts sabotage your growth and development.

The choice of taking the right decision rests with You. Click To Tweet

Persevere and build the momentum to achieve your desired goals.Click To Tweet

Are you self-sabotaging your progress?

For Coaching, Speaking or Training let’s connect.

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Filed Under: Attitude, Coaching, Communication, Emotions, Habits, Lead From Within, Leadership & Personal Development, Life Tagged With: coaching, Comfort zone, Executive and Leadership Coaching, executive presence, fear, gremlin, inner critique, leadfromwithin, Pema Chodron

Learnings In The Journey Of Life

15 April 2014 By Lalita Raman 2 Comments

LifeI reflect quite often. However, this weekend I got into a deeper reflection mainly due to behaviors of some people. I got into this mode of “I must be doing something wrong” thinking. This is the inner critique taking over and I didn’t want that dominating me. When I started to reflect, write and self-coach myself, I started seeing things differently.

Reflection helps me to let go, learn something new, get different perspectives and insights and handle certain situations differently. Over the years I have learned the following

1. Have the courage to be yourself. Reflect, learn, unlearn, improve and never lose your values. Click To Tweet

2. You can’t please everyone. You will meet people in life who will always be toxic and never appreciate your strengths or your authenticity. Click To Tweet

3. You are unique in who you are. Your experience with each of your relationships and situations is unique.

4. You don’t get what you want in many turns of your life, though you may have given your best. Trying to find an explanation or a reason only makes matters worse. Stop overthinking.

5. You are not your rejections or your failures. You have to believe in your positive potential and your ability. Click To Tweet

6. As hard as it may be, it is best to let go of some relationships. Click To Tweet

7. Be authentic but let your authenticity not fall in a way that you are misunderstood. Framing the way you communicate your authenticity is imperative. Click To Tweet

8. Know when to speak up, when to be silent and know when to walk away. There is a time and place for everything and your best guide is your intuition.

9. Change is constant and people change. Don’t blame yourself when people start behaving differently.

10. You have to be street smart and be part of the change. Initiate change, be the change but never lose your values or your integrity. Click To Tweet

11. Apologize even if you are not wrong because you can walk away with a clean conscience.

12. Let yourself be lead from within and your intuition and not by your falsified ego. Click To Tweet

13. Value yourself and never compromise your values. Never allow yourself to be trampled by someone else. Speak your mind but always be respectful to others.

14. In trying to impress and cultivate your new relationships don’t forget about people who have stood by you through your tough times.

15. Smile. Smiling when you are going through a tough time is the most difficult but from personal experience I can say it makes a huge difference to that moment. You have to consciously tell yourself to smile in that vulnerable moment.

16. Being strong may feel tiring many times but the world is with you through your smiles and not your tears. Learn to cultivate resilience because that helps you to bounce back and approach life with a positive mindset. Click To Tweet

17. Focus on improving your strengths and don’t overemphasize your limitations.

18. Think before you speak, question yourself before you act. Pause is better than impulse. Click To Tweet

19. Don’t forget to be kind to yourself and others.

20. It is never too late to improve and change for the better.

21. Living in the moment is difficult but find ways to do it. You get insights when you accept the circumstance that you may be in. Anger worsens the situations and increases your frustration.

22. Share your emotions and how you feel but with people who will honor you for who you are and will listen with empathy.

23. Maturity is a lot to do with what lessons your experiences have taught you and how you show up in different challenges that life throws at you.

24. No matter how good you are there will always be people who hurt you. Take it as a lesson and let go of the hurt.

25. No one has lived your life or walked your road. So don’t worry about the naysayers and those who are judgmental.

Various actions, reactions and behaviors upset me but whenever I’m in that space of feeling hurt and upset, I remind myself that I can choose how I react. I ask myself how is this feeling of hurt impacting me and as a result, how I might not be showing up fully to various moments in life.

Choice of our behavior and actions is well within our control and let us always choose what is best to reflect our character. Click To Tweet

In the end, what matters is loving your life. Find the joy in trusting your intuition, cherishing your happy and sad memories, learning through the challenges that seemed indomitable at that moment in time and allowing yourself to make the choices in the chances you take. Learn to trust your instincts and stop doubting yourself every step of your way.Click To Tweet. 

Life is a continuous learning journey and there is no right or predetermined answers. Click To Tweet

What have you learnt over the years?

What reflections can you share so that others may use it in their path of learning and development?

For Coaching, Speaking or Training let’s connect. 

 

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Filed Under: Character, Communication, Emotions, Generalizations, Habits, Integrity, Lead From Within, Leadership & Personal Development, Life, Mindfulness Tagged With: courage, ego, leadfromwithin, naysayers, positive, question. life, reflection, smile resilience, toxic, unique

Turning Whiners To Contributors

8 April 2014 By Lalita Raman Leave a Comment

It was 2pm and I was on my way to a client meeting at 2:30 pm. I felt like having a coffee and decided to stop at the Starbucks on my way to the client’s office. As I entered the Starbucks, I noticed that the queue was rather long and seemed to be not moving. I was debating if I should continue to stand and decided to give it five minutes before I decide to walk out. I heard several murmurs in the queue and complaints about the Starbucks barista’s being too slow.

I started getting impatient and though I realized that not every barista could be the same, my gut told me that there is more to it than meets the eye. I decided to find out what was going on. I requested the man standing behind me to accommodate me when I get back, stating the reason to him as to why I was leaving the queue.

I moved to the front of the queue and realized that a customer was creating a situation and the barista was having a tough time trying to manage this customer. I looked at my watch and realized I had no more than 10 minutes to spare, in order to be at my client’s office on time. And by then, I was determined to have my coffee. I asked for the manager and requested that the manager take care of the situation and have the barista attend to the other customers. I was able to get my coffee within 7 minutes and leave Starbucks to be on time for my clients meeting.

How often do we face similar situations in life and at work where we have to deal with whiners and complainers? The negativity that arises from such situations increases the annoyance factor and doesn’t help anyone solve the issue.

Complaining is a vain way of expressing something without gaining relief. Click To Tweet

Not every complaint may be of importance and more often than not it is whining. Complaining is a stressful thing to do and listen to. As a leader, how do you turn whiners into contributors and avoid the negativity from spiraling? Click To Tweet

Be concerned about genuine complaints or concerns but create an environment to turn the moaners to a friendlier and productive lot.

1. Environment – create an environment which promotes creativity and for your team to use their talent to the fullest. You can create a culture where people connect, share ideas, and improve relationships. Leadership is engagement. In Leadership Mastery, first released in 2000 by Dale Carnegie & Associates, the “secret sauce” is to challenge yourself and others to greatness. Inspiration and motivation are the key ingredients. A challenging environment where each team member feels that their creativity is being used and is being appreciated for their contribution creates an atmosphere of low tolerance level for whiners.

2. Values – how can you as an individual align your values to your firm’s values? Again as a leader, how can you allow the values of your team to be in sync with the company’s vision and their behaviors? An environment that creates a dissonance between the individual values and that of the company’s values promotes dissatisfaction.

3. Accountability – holds each of your team members accountable and secure their confidence. Once you build a culture and live by the value of expecting solutions, you raise the bar and shift the accountability back to each person including the whiners. You help them become a contributor by challenging them to think of solutions and they take responsibility in achieving success despite the odds.

4. Commitment and Positive Attitude – Expecting solutions increases creativity and builds confidence in each of your team members to come up with a solution that works and is acceptable to everyone. You facilitate your team to unleash their power of not to give up and get their commitment to arrive at workable possibilities. This creates a positive attitude and one that is inspiring and motivating.

5. Reward and feedback – you as a leader should not take the importance of giving positive feedback for granted. People whine because they just feel they are underutilized or have not contributed to the idea that they have been told to work on. When people are made to feel like a cog in the wheel, lack of commitment ensues. Praise every improvement every step of the way. You can show them you care for their effort in making a difference to the company’s vision.

Change starts with me and with each of us. It is easy to complain and whine but ask yourself what can you do to make a difference? Click To Tweet

Can you be the solution or provide a solution to the cause of the problem? If you have the time to whine and complain, you can make the time to do something about it. Click To Tweet

The most important team player can be a person who has transitioned from a whiner to a contributor.

For Coaching, Speaking or Training let’s connect.

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Filed Under: Character, Communication, Culture, Employee Engagement, Habits, Integrity, Lead From Within, Leadership & Personal Development, Life Tagged With: complaining, contributors, Dale Carnegie, Leader, leadfromwithin, negativity, Solutions, Starbucks, stressful, whiners

The Not So Random Acts of Kindness

25 March 2014 By Lalita Raman 5 Comments

You are tired, have had a bad day, your feet is aching. You see someone who is unable to stand, get into the bus you have just boarded. Would you give your seat to this person?

Random acts of kindness brighten another’s day and gives pleasure to the person engaged in the act of kindness. Kindness is typically spoken in terms of being nice, caring for others or doing something.

Have you thought of kindness as not doing or saying something? Click to Tweet

Three years ago, I was getting out of my gym and slipped just outside the building and twisted my ankle. The twist was so bad that I was unable to stand up on my own. For a good two to three minutes I was wreathing in pain and not a single soul in the busy city that I live in bothered to ask me, if I need help. Suddenly I saw a Good Samaritan come running across the road and asked me if I need help and helped me stand up.  This is a conscious act of kindness.

Kindness to me is

What you say or don’t

What you do or don’t

Who you are in your actions and behavior Click to Tweet

Aren’t being kind all of these:

1. Silence – when you know someone has made a mistake at work, do you embarrass the person in front of others or take the person aside and ask questions in a way that they realize their mistake? Calling to another person’s mistakes indirectly is an act of kindness because you appreciate that the person has done a mistake and you give an opportunity to that person to correct their mistake.

2. Speak up – there is no point in saying you care about women and stand up against violence against women when you partake in hearing and passing sexist comments. Silently hearing these comments is as good as being a participant. Passing cheap comments on social media about animals or women or any human is not being kind. If you are part of a  “bystander effect” you are not kind.

3. Humor – in life you can’t be all serious and not have fun. Use humor but not to assassinate somebody’s character or to insult somebody. You are kind if you decide not to pass that cheap humor or sarcastic comment.

4. Being right – even if you are right, there comes many a situation in life, it is better to be kind than proving you are right. This can be difficult many times but think of situations when it is better to let go because you know that you’ll possibly make it worse to prove you are right.

5. Sorry – if you are sorry say “Sorry”, not “I’m sorry but”. What is the use of an apology with buts? Click To Tweet

6. Thoughts and actions – a smile, a hug, offering a seat in a public transport to somebody, holding the door open for someone, volunteering are all acts of Kindness. And, don’t forget many a time not acting in a particular way or not saying something is an act of kindness too. Respect another person’s time and keep up your word and commitment. Click to Tweet

7. Anger – Not giving in to your anger is an act of kindness no matter how right you are.

8. Forgiveness – this is a tricky one especially if that person whom you have to forgive has hurt you deeply. But the best way to think about this is you need to be kind to yourself and in that self-compassion forgive the other person or block that bad memory so that you don’t agonize yourself over the hurt.

9. Listening – Not burying your head in your phone when you are in a meeting at work or off work is giving respect to the person who is having a conversation with you. Being genuinely interested in the other person (not probing) is an act of kindness too. Listening with your heart and soul is the best gift you can give someone. Click To Tweet

10. How are you? – when someone asks you How Are you? Be kind to them in responding rather than giving a mechanical answer. The care that a person shows you by thinking about you and asking about your wellbeing is a kind act and one that needs to be cherished.

Mind your manners in public or on social media. You may think that it is your timeline and that gives you a right to behave in any, which way you want to. However, you reveal your character and the acts of ill mannerism speak volumes about You more than anyone else.

There is always more room for kindness. In this day and age where stress levels are high and emotional intelligence is the order of the day, why not be kind ?

Kindness is a way of showing others that they matter and that even in the face of stress and hostility, you can still be kind. Click To Tweet

For Coaching, Speaking or Training please connect with Lalita Raman.

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Filed Under: Character, Communication, Customer Service and Sales, Habits, Lead From Within, Leadership & Personal Development, Life, Social Media, Speech, Violence Against Women Tagged With: Leadership, leadfromwithin, random acts of kindness, respect, Samaritan, Silence, speak up, Time

Inflexibility Is All In Your Perspective

11 March 2014 By Lalita Raman 3 Comments

Photo Credits : Lalita Raman

Photo Credits : Lalita Raman

Though I have been doing yoga for almost 10 years, each day is different in that some days it is easier to be in the moment, feel more flexible and be in the flow whereas not so on other days.

When your muscles are sore and you are trying to bend forward and touch your toes you feel the pain, the frustration and more often than not your mind is agitated.  When you are not that nimble, you feel the pain, the discomfort and the difficulty to breathe and to ease into that moment.  This is most felt whilst trying to do any yoga pose which your body is not able to do because of being inflexible.

Flexibility is the ability to move muscles and joints through their complete range. We are born with this ability but something most of us lose over time because of our life styles. We lose the agility on our muscles. The activities we engage in or not leads to muscle atrophy. Stretching is thus necessary to help muscles rebuild.

Flexibility, however, is an attitude that we need to take in that challenging moment, that transforms our mind as well as our body. The more we get entangled in our moment of pain and frustration in not being able to stretch with ease, the more difficult it gets to become unstuck.

One of my favorite yoga instructors reminds the class each day that in doing the asana we should seek to do our best but not let the eagle in us take over. Today is not the same as yesterday. Let us take each moment as it comes.

Whenever I hear this I am reminded of this quote by Pema Chodron.   “The Buddha taught that flexibility and openness bring strength and that running from groundlessness weakens us and brings pain. But do we understand that becoming familiar with the running away is the key? Openness doesn’t come from resisting our fears but from getting to know them well…”

Inflexibility is felt during a stretch or whilst doing yoga, but what about life and at work ?

Have you ever considered the impact of not adapting to change ? Click To Tweet

What about not listening to another person’s ideas because of your ego?

Flexibility starts from our attitude be it in yoga or at work.  What are the common causes of lack of adaptability at work?

1. Fear

Command and control form of leadership fails to motivate employees and keep them engaged. Fear of breaking the barriers is a common cause of adhering to the top down control based hierarchical structures. How long can you keep your team from breaking apart?

2. Trust

Defensive thinking and lack of trusting one’s own judgment on instincts creates bias in favor of status quo. What is the direct impact of this on employee and tram engagement ?

3. Habit

Habits are first cobwebs then cables which deter you from adapting or initiating change. Mindset and attitude are the biggest enemies which dictate our behaviors. Does this cause stress in your work and life ?

4. Inflexible policies and practices

When policies and practices are used as a garb to defend long-winded procedures, it is often a case of inflexibility.  Are you taking excuse under policies?

5. Lack of Diversity

Diversity starts from thoughts and flows into behaviors, words and actions. Any organization whose systems value conformance and cohesion at the expense of diversity and divergence limits the ability to welcome new and diverse ideas. How are you adopting diversity in various parts of your organization?

You and your teams ability to react to, manage, control, and introduce change controls the rise or fall of organizations that you are part of. Change starts with You and your attitude determines the process of navigating the change.

Key Questions to Ask

1. How willing are you to promote a culture of flexible working hours ?

2. How enthusiastic are you in your communication whilst listening to new ideas and changes ? Click To Tweet 

3. What are the different ways you can overcome the various hurdles that you fire fight every time ?

4. How adaptable are you to trying out different methods to achieve the same goal ?

5. Do you have a flexible work environment to promote a higher diversity and engagement among your employees?

BlackBerry failed to anticipate that consumers — not business customers — would drive the smart phone revolution. This lack of adaptability is possibly one of the top reasons for their downfall.

And research has indicated the preference for flexibility versus face time.

If you can gain insight into your and your teams’ behaviors that make up adaptability and being flexible in your approach it will help you face change and transition.

Are you being adaptable in your approach to detect and respond to changes? Click To Tweet

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Filed Under: Communication, Emotions, Employee Engagement, Habits, Lead From Within, Leadership & Personal Development, Life, Relationships Tagged With: adaptability, Change, Communication, flexibility, habits, Leadership, leadfromwithin, Yoga

Top Ten Ways to Stand Out In Sales and From Competition

4 March 2014 By Lalita Raman Leave a Comment

Photo Credits : Lalita Raman

“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages” – Henry Ford

Every time a customer comes into contact with any aspect of your business, they have an opportunity to form an impression about you, your brand and business.

How do you keep your customers engaged and loyal?

David Brooks, the New York Times columnist in his op-ed column dated February 3, 2014 What Machines Can’t Do states tha “We’re clearly heading into an age of brilliant technology. Computers are already impressively good at guiding driverless cars and beating humans at chess and Jeopardy. As Erik Brynjolfsson and Andrew McAfee of the Massachusetts Institute of Technology point out in their book The Second Machine Age, computers are increasingly going to be able to perform important parts of even mostly cognitive jobs, like picking stocks, diagnosing diseases and granting parole.”….

He asks “But what human skills will be more valuable?”

We are in an age where there is an overload of access to and availability of information and the attention spans are becoming shorter. Customer engagement has become even more important and thus the necessity to understand the customer’s perspectives and to add value to the buying process.

Is customer loyalty important to your business?

Are you wondering how you can increase your customer loyalty through engagement? Click To Tweet

A human skill that cannot be replaced by machines or computers is Care Click To Tweet

In order to develop relationships with your customers that result in repeat business, referrals and valued relationships, customer care is essential and here are some counter-intuitive insights.   For FULL POST REFER LINK

For one on one coaching, speaking, training, workshops and speaking please contact me.

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Filed Under: Coaching, Communication, Customer Service and Sales, Emotions, Leadership & Personal Development, Sales Leadership Tagged With: care, customer, engaged, Henry Ford, Leadership, leadfromwithin, sales, Top 10

What Is Your Leadership MOJO?

25 February 2014 By Lalita Raman Leave a Comment

Last Saturday, I watched the movie The Monuments Men accidentally. I was under the impression that I had booked for The Wolf of Wall Street and didn’t realize till I walked into the cinema hall and after the movie started, that I had been given tickets to The Monuments Men. I’m glad I made a choice to watch it not so much for the movie but in learning about the Monuments Men.
This movie is based on the true story of the greatest treasure hunt in history, the film is an action drama focusing on an unlikely World War II platoon, tasked by FDR with going into Germany to rescue artistic masterpieces from Nazi thieves and returning them to their rightful owners. In the last year of the war, they tracked, located, and in the years that followed returned more than five million artistic and cultural items stolen by Hitler and the Nazis. But as the Monuments Men, as they were called, found themselves in a race against time to avoid the destruction of 1000 years of culture, they would risk their lives to protect and defend mankind’s greatest achievements.
There is a scene in the movie towards the end where George Stout, given the name of Frank Stokes played by George Clooney is asked whether it was worth the life of a man in his team to save the Madonna of Bruges and he says yes. He is also asked do you think 30 years down the line people will still remember that a man gave up his life to save this piece of art………..?
As that dialogue was going on, it struck me that I have been to so many museums but had never viewed any art from the point of view of someone having risked their life or given up their life to save a particular piece of art. Until yesterday, I was not aware about the history of the Monuments Men and their unprecedented effort in protecting and securing various pieces of art despite extraordinary efforts.
Let’s examine our daily lives….
  • How many times in day-to-day life have you as a leader in an organization or even as a human being taken time and effort to understand the story of your team or coworkers ?
  • Have you challenged yourself not to judge someone by their looks or their behaviors?
  • Have you seemed to explore why people behave the way they do ?
  • In your talent management process

→ Have you found out what drives a candidate to do what they do best?

        → How have they acted during times of pressure and crisis?
        → How did they demonstrate Emotional Balance during periods of adversities?
     → What are the ways they have shown their ability in dealing with new projects or things beyond their comfort zone?
  • Are you willing to challenge yourself on something in your daily life that you have taken for granted or attended to within your comfort zone?
During my readings this week, I came across this Ted Video by Roselinde Torres, who has asked three key questions in determining what makes a great leader
Where Are You Looking To Anticipate Change ?
What is the diversity measure of your network ?
Are you courageous enough to abandon the past ?

The Monuments Men went beyond their comfort zone and risked their lives to retrieve art that was stolen. Whilst our acts may not be that monumental, what we can seek to do with the world we are in is to ask
 
♠ How can I influence someone’s life positively ?
♠ Who will I choose to engage with?
♠ Am I willing to choose the unknowing to create the pathway to the unknown possibilities of the future?
♠ Am I willing to look at things from a fresh perspective ?
We seek to create our own lives by the choices we make and the chances we take. Are you ready to carve your pathway?
Isn’t leadership about seeing the positive potential in others, building trust and rapport, being genuinely interested in others, willingness and drive to help others,  arousing enthusiasm among people and championing a common vision?
For one on one coaching, speaking, training, workshops and speaking please contact me.
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Filed Under: Character, Coaching, Communication, Culture, Emotions, Employee Engagement, Habits, Integrity, Lead From Within, Leadership & Personal Development, Life, Relationships Tagged With: challenge, emotional balance, Leadership, leadfromwithin, out of comfort zone, Roselinde Torres, The Madonna of Burges, The Monuments Men, The Wolf of Wall Street

The Vulnerability In Relationships

18 February 2014 By Lalita Raman 5 Comments

I was watching some Ted Talk Videos over the weekend and one of them was on The Power Of Vulnerability. 
This got me thinking about relationships. Relationships are made or marred many times on vulnerability.
There have been numerous cases of abuse, bullying, domestic violence and all this is evidence of putting someone in a vulnerable state or taking advantage of them.
Yet, at other times when we are in a crisis, may be stranded on account of bad weather conditions or losing a job in a close down or merger situation, some of the best relationships are formed during such situations. “Vulnerability is the core, the heart, the center, of meaningful human experiences according to Brené Brown in her book How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent and Lead.
Vulnerability here does not mean being submissive or weak. It involves uncertainty, risk, and emotional exposure which is well articulated by Brené Browne in her book.
When we see read or hear stories, see videos, hear presentations or empathize with the events in our daily life it is the vulnerability and authenticity which enables us to make that connection. Connection which is an important part of relationships is what gives meaning and purpose to our daily life.
Relationship is about:
1.Respect – you can shine your light but it is not necessary to knock down someone else or dim another’s light. Even if the relationship is not something that you favor, respect is an important element. Respect yourself enough to avoid being taken advantage of. Surround yourself with positivity and compassion for yourself and others.
2.Empathy – the ability to mutually experience the thoughts, emotions, and direct experience of others is an important element in any relationship.
3.Love – the most profound emotion that is an essential part of any relationship.
4.Appreciation – in the world we live today, we forget to appreciate ourselves, our relationships and the moments of life. Appreciation is unconditional and does not contain words like “But”, “However”.
5.Trust – establishing rapport is the start of good relationships. Trust is the pillar of any relationship be it with spouse, parents, siblings, shop keeper, colleagues.
6.Integrity – To me it is the Congruence of I Believe, I Value, I Think, I Feel, I Say, I Do.
7.Obedience – is a matter of the heart. It is about what you feel from within and to be accountable and responsible in a relationship.
8.Nurture – to do and be all that is necessary to grow and enrich the relationship.
9.Space – the little space we allow and create in each of our relationships, be it a friend, spouse, sister, brother or parents, keeps it healthy and allows the relationship to nurture and grow.
10.Honesty – truthfulness, sincerity and frankness in who you are.
11.Interesting – compassion and appreciation for ourselves and others keeps the relationship interesting. Compassion is born of awareness of the choices we are making and the impact of each of these actions on others.
12.Power of Communication – know when to be silent and when to speak up. Not communicating breaks the best of relationships. Conflicts, differences of opinions arise in every relationship. The intent is to disagree agreeably and keep the relationship healthy.  Listening is important to build relationships, because that is where you show empathy and that you truly care.
13.Support – strength in a relationship lies in the support you give to that relationship and that you receive. The ebb and flow of relationship requires mental toughness and support.
Relationship is not about opportunities and using it for those opportunities. Relationships to me means someone with whom you can share your completeness, be it a friend, a life partner, sister, brother, mother or father. A relationship should be one that recognizes you for what you are, challenges you, and allows you to grow.
Let your relationships be one in which you
 
Let yourselves be seen
Practice gratitude and be joyful
Love with your hearts
Are kind and compassionate to yourselves and others
Your willingness to be vulnerable and accept vulnerability establishes and maintains the connection and the authenticity in relationships.
What are some of the ways you have been courageous to be vulnerable and made a connection?
For Individual or Group Coaching, Speaking, Workshops and or Training please connect with Me
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Filed Under: Character, Coaching, Communication, Emotions, Habits, Integrity, Lead From Within, Leadership & Personal Development, Life, Relationships Tagged With: Appreciation, behavior, Commitment, Communication, courage, emotions, Empathy, Human, humility, integrity, leadfromwithin, Love, respect, Ted Talks, The Power of Vulnerabillity

Don’t Take LIFE For Granted

11 February 2014 By Lalita Raman 7 Comments

Photo Credits : Lalita Raman

Photo Credits : Lalita Raman

Don’t Condemn Criticize or Complain
This is one of the Human Relation Principles of Dale Carnegie.  The simplicity of this statement is complex in itself.  It is one of the most difficult to practice especially when things go wrong, you are experiencing a down and out day, and many moments in your life is filled with chaos, suffering and adversities.
Take for instance, when a customer service doesn’t take action and keeps saying sorry for the inconvenience caused and yet doesn’t show any signs of resolving the issue, most of our reaction is to criticize and get angry. There are many such similar events in our life when our patience is tested and we either complain or criticize.
If you observe, we criticize, condemn or complain not only about others but also ourselves.
How many times have you chided yourself ?
It is good to vent out, to seek improvement but we need to be thankful in life.
Three years back, after finishing my boot camp, whilst getting down some stairs on my way home, I fell down and fractured my ankle. I realized, how much I missed walking normally, how much I used and needed my ankle.  I have had many injuries and accidents and each of these have taught me the importance of that part of the body that I have injured.  Isn’t many aspects of our life, our relationships and the moments in our life similar? Do you take time to appreciate something when you have it or Do you realize the importance of something or someone after you don’t have it?
Life’s path is uncertain and yes we make choices and take chances but no matter how much we plan, not everything goes as per our plans. One way to reduce complaining is not to take life and the little things in life for granted
1. Thank you, please, sorry from the heart are three simple yet effective words. Make a difference by using these words as often as possible in a meaningful way. This applies in real life and on interactions in Social Media.
2. Take count of what you have in life and appreciate that.  Your health, your job, your family, your house and everything life has offered. Remember, there are many people who don’t have many things that you have.
3.  If challenges are what life has thrown at you, learn to see the positivity in those challenges and derive strength brick by brick.
4. If some relationships have turned sour, be thankful of the lessons that it has taught you.  Don’t take your relationships with family or friends for granted. No one is perfect. Communicate, clarify, listen, empathize, apologize because without these no relationship can last.
5. In every pain, sudden loss, and mishaps that occur  as difficult as it may be, learn to appreciate the lessons it has taught you.
Be thankful of every moment and every breath you take. Life lived in negativity, sarcasm and criticism is one of vain and a vicious circle. You can go to the spa, the mountains, the chalets and yet you will not find inner peace. Live in positivity, vent out, let go and make the journey of life your friend and find inner peace.
Extract from Dale Carnegie, How to Win Friends and Influence People “Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do.  That’s a lot more profitable and intriguing than criticism, and it breeds sympathy, tolerance and kindness. “To know is to forgive all”.
As Dr Johnson said : “God himself, sir does not propose to judge man until the end of his days.” Why should you and I ?
Learn to be kind to yourself and others. Live life in compassion and gratitude.

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Filed Under: Character, Coaching, Communication, Culture, Customer Service and Sales, Emotions, Habits, Integrity, Lead From Within, Leadership & Personal Development, Life, Mindfulness Tagged With: granted, Gratitude, humility, Leadership, leadfromwithin, life, relationships, Sorry, thank you

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