Little Things That Matter

Learn From The Past, Live The Present and Have An Open Mind to Face Tomorrow

Don’t Promote “The Bully” in You Or Others

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Last week, I participated in the people skills chat hosted by @KateNasser, and the topic was “Stop Bullying.”

No doubt that bullying is bad, it is violent and the consequences are disastrous. However, where does bullying start from? How does bullying start?

There are numerous articles on the Internet talking about the effects of bullying and what to do, to stop bullying. While it is important to raise awareness and take measures to stop bullying, the intricate complexity of the factors leading to someone being a bully is less discussed.

To prevent #bullying is as important as to stop bullying. #stopbullying #vaw #speakup #peopleskills

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To prevent #bullying, we needs to address its #causes. #stopbullying #vaw #peopleskills

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I came across an article in psych central on How A Bully Is Made and I quote an extract “Every bully does not have the same psychological profile. But understanding the possible factors behind the behavior can help us turn the tide against a deeply entrenched problem.”

It’s impossible to predict who will become a bully and who won’t, but researchers have found some patterns in the types of families. North Dakota State University professor Laura DeHaan sums up the findings as follows:

“Bullies tend to come from families that are characterized as having little warmth or affection. These families also report trouble sharing their feelings and usually rate themselves as feeling less close to each other. Parent of bullies also tend to use inconsistent discipline and little monitoring of where their children are throughout the day. Sometimes parents of bullies have very punitive and rigid discipline styles, with physical punishment being very common. Bullies also report less feelings of closeness to their siblings.”

What can each of us do, to prevent the future bullies?

1. Check your own behavior

How do you come home after a frustrating day ? What is the language you use at home with your partner and friends? How do you manage your emotions?
You are the role model for your children. What kind of role model are you?
Upbringing forms the foundation of who we are and the paths we choose.

2. Stop promoting wrong behavior

Call on wrong behavior and address it with love and support to correct it. Don’t encourage conversations on violence, cheap sexual talk and jokes. Don’t promote watching movies or any other form of entertainment that has forms of bullying or violence.

3. Discourage talks of bullying and promoting such behavior in the groups that they are in

With Social media, bullying and trolling happens very often by people who take false identities. Speak up and report them and if you find people in your group talking nonsense about females or any talk that indicates that it is a form of bullying, stop it then and there.

Best way to #stopbullying or any form of violence is to stop it at its root. #vaw #peopleskills

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Casual jokes, and cheap slap stick comedy is part of many people’s daily conversation or part of the dialogue in the social groups that they are in. If you are a silent spectator, then you are perpetrating behaviors that could affect the actions that result later. Have the courage to call on such talk and behavior in an appropriate manner.

4. Media

I don’t see any movie or so-called form of entertainment that has violence, sexual abuse, bullying, unless and until the movie or documentary has a positive message at the end of it and actively promotes stopping these ill behaviors.

Cheap entertainment sells because you are an audience to it. Every form of media has an impact on the audience and there are elements of every society, irrespective of country, that choose to follow these questionable behaviors because they think it is a fad.

5. Support

If you find your friend who is a parent or who is in a house with children, whose behavior you think is of concern, approach that person directly or through one of their trusted mates. In a supportive way encourage them to talk about themselves and listen. Determine how you can help or guide them.

6. Prevent Workplace Bullying

Stop rumors and don’t engage in spreading wrong news and gaining the attention of the crowd by adopting behaviors that put down people, or assassinate someone’s character. Do not play the “bystander role”. You make sure that you support the person who is going through this.

Prevention can only take place when a culture is built around stopping sexual harassment and other forms of verbal, physical and mental bullying. The leaders who are in responsible positions need to recognize it as their responsibility and be accountable for an environment that not only stops bullying but also prevents it.

I was sexually harassed by one of my bosses in one of the organizations and I got support from two people within the organization. Yet, the person continued to bully (in a suave way) people within his team. When I left the organization, I met human resources and gave a detailed account of what had happened. The human resources director asked me why I didn’t choose to report it earlier. My response to her was, would you have believed me? She didn’t know what to say. I told her speaking up cost me my job and I didn’t have support from anyone barring two people. Yet, here I am and I challenge you now to take the right action. Action was luckily taken, albeit late.

In organizations, it is imperative that people in senior management are aware, respect and promote a culture that cuts the roots of ill behavior as soon as they see it. They need to promote a culture which supports people who speak up against such behaviors. A friendly environment will foster respect and trust.

Prevention is better than cure and many people become bullies, suave or otherwise, because there is a root cause.

Address the root cause early on before it becomes a stigma and a path that causes harm to others and themselves. And where it is not prevented and you have a “bully boss” or “bully colleague”, ask yourself if you are in an organization that supports bully behavior and what can you do to stop it?

Coaching can help provided the attitude adopted by the bully is that they can do, need to do and want to do what is necessary to improve their behaviour and get the desired results.

What do you think are some ways to prevent a person from becoming a Bully? Your Thoughts ?

Are you looking to enhance your executive presence, improve the way you communicate and inspire others as a leader? Please connect with me for one-on-one coaching or group workshops or webinars or learn more on what suits your needs.

Empower And Energize The Brand Called “You”

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Well something’s lost, but something’s gained
In living every day.

I’ve looked at life from both sides now
From win and lose and still somehow
It’s life’s illusions I recall
I really don’t know life at all

I’ve looked at life from both sides now
From up and down, and still somehow
It’s life’s illusions I recall
I really don’t know life at all….

………………………………………..From Both Sides Now by Joni Mitchell

As I was listening to this song, I couldn’t help thinking that life is an untrodden path for each of us and we live day-to-day with a cup full of expectations. To have expectations is human and when you strive towards achieving your vision, it means making a conscious choice to clear your mind of misperceptions and preconceptions. It is about approaching your goal, as if it was for the first time, especially when things don’t go as per your expectations.Why? Because, otherwise, you will be sitting in judgment of yourselves, be on a critical path and not progress to what you want to achieve.

A vision is knowing who you are, what motivates you, where you are going and what will guide you in the journey of who you are.

Personal #branding is about being present, #passionate, #positive and #powerful.

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 In order to produce the results we seek, we need to engage in some activities and to engage in doing those things, we need to be real and willing to be flexible.

What Matters In Your Personal Brand ?

Who you are?

Who you are is Your purpose by which you are driven by even in the dullest moment of your life. This purpose is not about you but something in the big picture and one that enables you to set your path to achieving your vision and enables you to be who you value being. e.g. I am driven by inspiring and motivating others and helping people to believe in their positive potential.

Where are you going?

To have a picture of your future is important, otherwise you will feel you are on a road to nowhere. A result oriented future is important to know where you are going. This has to be specific and something that will motivate you in whatever you are doing and whoever you choose to be in getting there. It is about believing in yourself that you have unlimited potential, you are willing to learn from your mistakes and start afresh if necessary to get to your desired future. We are visual learners and having a mental image increases the likelihood of achieving it.

What guides you in the journey?

When you consciously act from your values, you can treat yourself and others with respect. Your Values guide you in being who you are and in what you do and finally achieving your purpose. Determine what your core values are and how are your actions and behaviors display the same.

What we do is important to each of us, in work and life and let’s not forget that this can be a source of fulfillment, financial and non-financial rewards, challenges, excitement, growth and one that gives meaning to our life. Brand “You” is about making that happen for you. It is about recognizing and understanding the You, so that you can give your best. It is about bringing your head, heart and soul in whatever you do and whoever you are. 

Build a #Brand “You” that enables you to represent who you are. #EnergizedLeaders

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→How are you building your Brand You?←

I recently co-authored a book with 15 others from around the globe. If you are an executive, a working mother, a corporate leader, a student, a parent, a small business owner, or a person who is looking for encouragement, support and motivation, I invite you to check out our new book “Energize Your Leadership”.

In this book 16 human beings from around the world come together based on a shared commitment to re-ignite the spark of leadership that is all too often dimmed by the intensity and challenges of modern life and work. This book is about our real life stories and how each of us in the journey of life have experienced frustrations, and have walked in your shoes and yet, got out of the low energy moments, to be who we wanted to be, in our life.

 It will encourage and motivate you because it is based on our lives. Available now on Amazon.com. Get your copy now. You will not regret your decision to make this investment.

Are you looking to enhance your executive presence, improve the way you communicate and inspire others as a leader? Please connect with me for one-on-one coaching or group workshops or webinars or learn more on what suits your needs.

5 Sure Ways To Manage Procrastination

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Source : National Geographic

As an entrepreneur and freelance consultant, I envision and strive to connect with my clients and grow my business and reach.

Growing my business and its reach is also a challenge, I need to face and overcome on a daily basis, and on some days I tend to procrastinate on better or improved ways to do it. I ask myself as to where I can grow and do better and thus push myself beyond my comfort zone.

Whilst I enjoy coaching, facilitating, speaking and designing workshops and preparing content for it, there are other activities that I usually tend to put away. Activities such as networking, finding clients who will benefit from coaching, writing my book (work in process), though I enjoy, I tend to push it away to either a later time or even worse, to a later day.

I think this happens because many times, my brain doesn’t see the immediate reward and thus it triggers various emotions such as self-criticizing, judgment, frustration and self-doubt.

Many clients whom I coach face a common barrier in time management and procrastination. Their barriers could result from lack of motivation, being a victim to  “The Tyranny of the Urgent”, or not being committed to what they want to achieve.

⇒How do you motivate yourself to take that next step?
⇒What can you do to manage your time in a day better?
⇒What are some of the reasons for not feeling a sense of urgency to accomplish a goal?
⇒How driven are you by your list of things to do? Are you able to see the link between what you need to do in order to get what you want?
⇒How are you managing your conflicting emotions and thus your brain to move forward and not procrastinate?

What strategies can you use to give you that adrenalin to “Just Do It”?

 

1. Use of words

What words are you using with respect to the activity that you are procrastinating on?

Is it necessity words like should be/do, must do, have to do, ought to, Or
probability words like could do, can do, may do, I will try, I might be able to Or
possibility words like I want to, I love to, I like to, will do

2. Feelings

Once you have Identified the words you use to activities which you tend to drag your feet on, ask yourself what feelings do those words generate in you? What emotions do those feelings generate? What do you do with those emotions? Do you get into a critical mood or a self-pity mode? How is that helping you? Acknowledge your feelings and emotions and what are some of the ways you can best manage that.

3. The Past

On activities that you have procrastinated on, in the past, what changed for you to get it done? How did you motivate yourself? What words did you use? Did you seek guidance or advise from a friend or mentor?

4. The “Why”

Ask yourself what is the purpose of what you are doing? Linking to the why I do what I do helps me to continue my journey towards achieving my goal and vision though I may not be necessarily motivated with each and every aspect of that path. 

Reminding myself of “The Why” keeps me focused and gives me the #clarity and sense of direction.

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5. Manage

We are emotional beings and it is not possible to live without emotions nor suppress them. What we can do is to manage our emotions. Find the why, small rewards that keeps me going, taking a break, asking what is in that activity that triggers the emotions are some of the ways I find it useful to manage my procrastination. Writing down your ideal day and your day as is will help you identify the gaps and help you overcome them. Whose help or what resources do you need to give you that boost to move forward?

6. Mindfulness

We think we multitask. Science has proved that our brains cannot multi task. Two activities that require us to use our executive center of the brain, The Pre-Frontal Cortex, cannot be done at the same time. When we engage in multitasking, we overwhelm our brain and that results in lack of focus and thus in not delivering the desired results.

#Mindfulness is a great way to bring focus back to our task in hand #leadfromwithin

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What strategies have you adopted to get over procrastination?
How do you motivate yourself to do the tasks which are necessary but you may not be excited about?

Let’s connect to continue the conversation.

Co Author of the Book “Energize Your Leadership”  Buy Now

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Five Proven Ways To Manage The Leadership Development Process

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I was at yoga for a Hot Flow class the other day. Flow as the name suggests is a dynamic sequence of yoga asanas (poses) in a heated room. The instructor mentioned that he would like each of us to transition from one pose to another, effortlessly and without strain or stress. And where we felt it was challenging to breathe, he asked us to be in the moment and not get overwhelmed. He asked us to be aware of and acknowledge what we are going through, and instead of giving up, to do what each of us are capable of in that moment. The most important thing was not to let our emotion of feeling flustered or stressed take over us in who we are or seek to be in that moment. Essentially, he asked us to “level up”.

When he said this, I realized that when we are in a flow, be it while writing, speaking, presenting, at a meeting, at work or at the gym, we are focused and there is synchronization of what we are doing, our state of being, our thoughts, feelings, and our breath. We are so involved in that state that we forget everything else and are present in that moment fully. The real test to mindfulness is when we are quite not in that state of flow.

In yoga, when the heat in the room and the pose gets challenging, our breath gets affected and thus the way we are and the way we do the pose in turn gets affected. If you get frustrated and irritated at this moment, you run the risk of injuring yourself.

→What is the connection between yoga in a heated room and life and leadership?←

Life throws many challenging moments in our way and in navigating through those challenges, we feel stuck. We quite often feel we are on a hamster wheel, unable to get off.

Things often go wrong, and yet life goes on. As difficult it may seem, it is up to each of us to pick the threads of learning, march forward and move on.

Your #Attitudes form part of your recurring #thoughts, #behaviors and #feelings.

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 And when the flow seems shaken, it is our attitude that we need to manage.

We go about our daily living largely oblivious to how we are doing things; they have become so familiar that they are transparent. A breakdown is breaking down of our transparency so that what was present and in the background becomes prominent and to the foreground of our attention.

A breakdown can be seen as an interruption to the normal and anticipated flow of life we find ourselves in. And it is an assessment by each of us that something has not happened, or is not happening, or likely to happen, the way we think it should, and that we, and possibly others, will be worse off because of this. Breakdowns can be positive or negative. A positive breakdown is when a concern has unexpectedly been taken care of. A negative breakdown is an assessment that a concern is not being taken care of.

A positive breakdown, for example, could be a promotion and moving to a different location. Whilst it does interrupt the usual set of activities, this interruption results from positive news. A negative breakdown could be something as simple as somebody not delivering on their commitment which causes a breakdown in your ability to deliver something on time.

Quite often when there is a breakdown, we make a judgement or opinion about the breakdown and an assessment about our capacity to deal with the breakdown. Emotions are an integral part of the observation of our breakdown and, as predispositions for action, influence our capacity to deal with the breakdown. Breakdown of flow thus can make us feel stressed, irritated, frustrated, angry, bored, anxious, and at times it may turn into apathy.

⇒In organizations, do leaders experience a break in the flow of things ?

⇒Do organizations experience a break in the flow of their leadership development strategy?

Many executives are thrown at the deep end of things, possibly, deep beyond their depths and they are expected to manage, lead and yet deliver spectacular results. Not every high potential is given the benefit of hiring a coach who can assist them through the transition.

In my 20 years, whilst working in the Corporate World, I have seen many executives who stretched themselves beyond their comfort zone, felt uncomfortable with the not so smooth flow and yet overcame their challenges and succeeded. Yet, I have seen others where the person was unable to navigate through the changes and challenges and achieve the result that was expected of them.

How do you as a leader manage the flow of leadership development in your organization?

 1. Be a sounding board

#Leaders who want to develop others realize that #success doesn’t come from #control and #command nor by telling people what to do.

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They create an environment where they listen, ask relevant questions, encourage, and act as a sounding board. They challenge their team yet know when to give guidance.

2. See the benefit of coaching

The “manager as a coach” is a culture that many organizations are trying to adopt. Whilst there are benefits to this, there are leaders and a cohort within the senior team who are better off getting an external coach to assist them in their leadership development path. Investing in the development path of your high potentials at the right time pays rich dividends. A leader who cares and is concerned will not be indifferent to making this investment when necessary.

3. Take calculated risks

A leader who knows their team well knows when to take risks in terms of the development strategy of their team members. They have the capability to judge the prospective ability of each of their high potentials. They know through a process of communication, clarity and observation when to challenge, when to give assistance and at the same time weigh in the costs and benefits of each of these steps within the organizational needs.

4. Deal with the challenges

A #leader knows how to deal with disappointments, mistakes and a break in the #flow. #leadfromwithin

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They are experienced and where they don’t know they consult, and seek guidance.

5. See the Big picture

Let go are too easy words but one of the most difficult to practice as a behavior.

A #leader is a #learner and a #mentor, they learn from others because they understand that learning never stops.

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 They learn from their mistakes, challenges and on their journey of life. They are able to predict based on their understanding of the business environment and the people who work with them. They know how to be persistent and yet when to let go.

The flow of Leadership Development is not an easy path and yet it is one where a successful leader knows when to take risks, when to ask for help and they adopt a can-do attitude in building the leaders of tomorrow and in their success.

It is human to experience a dynamic interplay between language, emotions and body when you feel disappointed, frustrated, bored, or stuck and when you feel that, ask:

→What is causing the breakdown in the flow?←
→What is boring you and why?←
→How can you spark your interest and get going with renewed energy ?←
→What are the changes you need to make to get back in the flow?←

FOR SPEAKING, ONE-ON-ONE COACHING, WORKSHOP FACILITATION, TRAINING OR GROUP COACHING, PLEASE CONNECT.

BOOK LAUNCH ON APRIL 20, 2015. BUY YOUR COPY ON APRIL 20, 2015.

The Power Of Asking The Right Type Of Questions

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I’m often asked as to why I took to coaching and leadership training and development. My personal growth and development has come most, when I have been asked the right challenging questions by others and of myself. During the 20 years of my Corporate life, I have seen others in my team grow and develop when the right questions have been asked of them.

Questioning is undoubtedly a powerful leadership tool and one of the reasons I took to coaching. I love connecting with people, inspiring them to do their best, and helping them to grow. Coaching enables me to do that and also challenge my clients to come up with the answers, they require, on their own and in the process assist them to get to where they want to be.

Questioning is a valuable life tool and it is imperative to ask the right questions. Ask questions that enable people to trust you, establish a rapport, anticipate changes, and facilitate their growth and development and of their organizations.

Asking open-ended questions is important and more important is how you ask these questions. Questions asked in the wrong way can shut a person down and can also break the trust and relationship.

Questions with a negative tone or focus aren’t going to give you desired results. 

#Positivity and appreciative enquiry facilitates to establish #rapport and build #trust.

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The five W’s ,What, Why, When, Why, Who are powerful with the right tone, words and #language. #peopleskills

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What are the questions to avoid? What are the right type of questions to ask?

1. Who is responsible for this ? Or Whose fault is this?

This line of questioning sets a negative tone to the conversation and seems to indicate that you want to blame someone. It puts your audience in a defensive mode.

A leader is one who takes a little more shame of the blame and a little less than his share of credit.

A better line of questioning to consider is how can we work together to get to our goal or desired results? With the right amount of trust and rapport established, this will help you identify any snags in the process and help you identify and overcome any deficiencies or weaknesses.

2. What is the issue or problem?

And questions along the same line tends to focus on defects and weakness instead of on ways to move forward. As human beings, we need no help in being negative. Questions which focuses on problems are negative and puts your audience on the wrong foot.

What are we doing well? What have we done well so far? What steps do we need to take to improve ourselves ? How can we do better? These type of questions focuses on the other person’s strengths instead of on what went wrong.

3. Have you tried this way? Or how about doing it this way?

These are questions which tends to convey a sense of control from the person asking them. Our brains, according to a lot of studies done by neuroscientists perceive loss of autonomy as a threat and thus creates an air of distrust and negativity.

What do you think ? Or what do you propose? Are there better ways to move forward to desired results.

4. Why not ? Or why haven’t you thought of something similar ? Or why do you think it will work this time

These questions have a condescending tone to it and almost seems to suggest that the other way is better or that you are wrong. It indicates a sense of distrust in your team.

A better style of question to motivate and engage people is

How can we do it better this time? What are some of the ways we can try this time to get the desired results? If we tried the same method this time, how do you think the outcome would be different?

No matter the type of question, the tone with which these questions are asked needs to be positive and one that suggests way forward instead of demotivating and finger-pointing.

Rhetorical questions are great but cannot be used in all circumstances. Questions with a Why are great and you need to be sensitive to the culture, the tone and the situation. What or how are better ways to ask the same question starting with a Why?

Questions can be asked of others and of yourself to move forward, to reflect, to overcome fears and overall for the growth and development.

I have seen clients make the necessary shifts to get the results that they seek and asking the right questions has been a significant contributor to this.

How have you used questions in your life?
What type of questions have helped you grow ?

5 Creative Ways To “Just Do It”

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“There is no way I can do this.”

“I admire you for being so courageous, I doubt if I ever can be like you”.

How many times have you uttered those words out loud or had thoughts similar to those? More importantly, how many times have these inner thoughts been so loud that they have stopped you from pursuing creative thinking or coming up with fresh ideas?

All of us have these little voices or the inner gremlin sitting on our shoulder, at various intensities at various points of time in our lives telling us we’re not good enough or we don’t deserve what we have got or we are not capable.

These voices of self-doubt or inner critique stop you in your pursuit of excellence and from your growth and development.

How do you face your inner gremlin and tell her or him to shut up ?

How do you unplug your fears and “Just Do It”?

1. Clarity

Clarity of purpose is a great guide to achieving what you set out to do so. That inner guide reminds you of your purpose and why you do what you do. Do you have clarity on your purpose ?

2. Listen

When the little voice is a deal stopper, listen up. Listen to what it is telling you. Write it down and don’t dwell on it at that moment. Walk away. Come back and read it.

3. What is the worst that can happen ?

When you read what you have written, evaluate objectively what is the worst case scenario ? Is there any truth in your fear ? What happened when you faced a similar fear last time ? How did you get over it ? What did you do well ? What lessons did you learn?

4. Truth

Once you have identified the worst case scenario and there is some credence to your fear, ask how can you better from the worst case scenario ? What do you need to do to achieve the desired results and improve from the worst case scenario?

5.Self-Confidence

To enhance your self-confidence, you need to stop worrying and ask yourself how much is the price you are willing to pay for worrying and is it worth it? Self-confidence is built from self-acceptance and by identifying your strengths and achievements in the past. How did you overcome your last challenge?

Get support from a coach or a mentor to assist you in where you want to be.

Your fear and self-doubt is the truth, if you give power to it.

In your pursuit of #excellence and #quality, let go of your fears and #JustDOIt. #leadfromwithin

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Believe in yourself and work towards improving yourself on a daily basis. #leadfromwithin #self-confidence #fears

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How are you breaking from your fears and doubts and setting yourself on the path to success?

For one-on-one coaching, speaking, training and/or group workshops, let’s connect.

Five Reasons Why CARE Matters

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We went to one of our favorite French Restaurants, over the weekend. The chef who runs this restaurant is someone who cares consistently about the quality of his food and his customers.

We have been going to his restaurant, which has travelled many places within the city due to the ever rising rents, for more than 10 years. His current restaurant is small and can probably seat about 30 people. I would normally not go to a street where his restaurant resides currently. Yet, I went, only because of the care this chef has shown to his clients over the years in terms of the quality of the food and the service……

A friend of mine remarked in one of my conversations with her that a colleague of hers seems to have gone quiet. Somebody who was enthusiastic and trying to find ways to improve on things had suddenly lost her energy……

You don’t send me messages as often as you used to. What happened? This was one of my friends who asked me this? I got away by saying I was busy. Whilst I was busy, that definitely was not the real reason for not sending her messages as often as I used to. Fact is, I was tired of having a one way communication and decided I shouldn’t and probably somewhere I decided to change the care in that relationship……..

I was in a coaching supervision discussion two weeks back and one of the participants remarked that my client probably doesn’t care. That struck a chord in my mind…..

Care is so important and yet the most underestimated feeling in the business and corporate world.

I deliver sales training and conduct workshops related to sales amongst many other trainings and workshops and it is evident from the various stories that I hear that care, which is imperative in continuing a customer relationship, is one of the most ignored feeling.

Think about it, would you continue to do something with your heart, if you didn’t care.

A #mother’s #love is the true form of #care and it is imperative in the #Business and #Corporate world. #life

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⇒If you didn’t care for something, you lose interest.

⇒If you didn’t care, you will take everything for granted and become indifferent.

⇒If you didn’t care for a customer, you would not attend to every detail in that relationship and the latter comes from understanding the client.

⇒If you didn’t care, you would probably not try to resolve or suggest solutions to every inefficiency within the organization that you work with.

How many restaurants and businesses do you know which open with enthusiasm and as the business progresses, the attention to detail and little things that matter are taken for granted. In short they stop caring.

#Care matters in #influencing and maintaining a #relationship. #peopleskills #CSR #life

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As a leader how can you make sure that you continue to care ?

1. Care for the complaints

Complaints are irritating and can trigger a negative vicious cycle. But you need to distinguish between a complaint which is condemnation from one that is genuine and made with the intention of taking the business or company forward. Better still see if you can take care of those little things that matter that no complaints come up.

2. Care for your team and employees

Engaged employees are those who are recognized, respected and cared for by their manager and their organization. Get to know your team because it is the inner view that enables you to determine what is each of their interests and their strengths.

3. Care for them as a person

No matter who you are, be kind.

#Kindness makes a difference to someone’s day. #peopleskills #care #relationships #leadfromwithin

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4. Care for your customers

Customers are the backbone of any business. Without customers your business is non-existent. How would you like to be treated as a customer or as a person? 

Don’t forget to #care for your #customers. #CSR #peopleskills

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5. Care because it Matters

Would you like to be treated with care? Would you do anything consistently, if you didn’t care? Would you deal with someone, as a customer, as an employee or as a person, if the “care” aspect was missing?

You, as a #leader can #leadbyexample by showing you #care in who you are, what you do and what you say.

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Care because we all need Compassion, Appreciation, Reinforcement and Empathy.

How are you bringing “care” in everything you are and everything you do ?

How are you spreading the positivity in care?

For one-on-one coaching, workshops, training, speaking let’s connect

How To Give Feedback That Matters

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The training starts at 9 am. All, but 2 participants arrive either early or on time. However, the training doesn’t start till after the two participants have arrived which is at 9:07 am.

At the gym, in the RPM class of 30 members, ten to fifteen members work beyond their comfort zone and they work out because they are interested in making a difference to their training. The rest of them are in the class as if someone has forced them to be there. The instructor gives more attention to these non-performers.

A group of people decide to write a book together, and in the sub groups some of them submit their chapters on time and others don’t. Yet the people who submit on time are not acknowledged or worse still the whole process gets stuck because of people who don’t bother keeping up to the agreed deadlines.

Mary is in a team of five people within a multi-national firm. She works in their business development and strategic planning function. Mary is a lateral thinker, learns new concepts and skills rapidly and applies it in new and untested ways to achieve spectacular results. She may not be an expert on every aspect but is quick to accommodate, adapt, learn and apply, yet achieve more than the results expected. Two others in her team are good in their own way. Mary or the other two don’t seem to get any praise or positive feedback. Their efforts are not only taken for granted but not acknowledged.

What is common in all the above scenarios?

Giving feedback, praise, appreciation …. A critical skill and yet ignored by leaders, managers, coaches and many people in their daily walk of life.

As a child, haven’t we been encouraged, praised, ‘wowed at’ when we walked for the first time. For those who are parents of small kids haven’t you adored and been ecstatic when your little child walked for the first time. You didn’t criticize your child for not having walked properly or falling down when he or she took his first step or took the walking for granted and completely ignored the fact that your child had walked for the first time. Twenty years down the line, do you think you or your child have stopped wanting appreciation?

When did we stop wanting recognition or praise? NEVER

In my coaching sessions with managers or leaders of organizations, I find managers struggling to give feedback that consists of positive comments. The struggle that most people have with giving praise is what do I tell them other than commenting “awesome” or “spectacular”. That kind of comment made often sounds like flattery instead of genuine appreciation.

As human beings we all like to be recognized and genuinely praised irrespective of age, gender or personality.

How do we give feedback or appreciation ?

1. Listen and observe 

Do not underestimate the power of listening and observing. In doing so, you’ll be able to notice the specific things that people in your personal or work life do well. This provides you with evidence to be able to praise the person and acknowledge that they did something well. Worse still don’t ignore the fact that someone has been on time, someone has made an effort to work hard and smart and someone has met deadlines.

2. Little things that matter

“Praise the slight improvement and praise every improvement. Be hearty in your approbation and lavish in your praise” Dale Carnegie. Every small achievement matters. Appreciate even the small gestures because that makes the receiver feel good and encouraged.  

Silent #appreciation or #gratitude is as good as none. #peopleskills #neuroscience #brain #leadfromwithin #life

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3. Genuine appreciation  

If you give specific appreciation instead of overloading with just adjectives, you’ll be able to show genuine interest. In organizations, as managers of teams or as leaders why not get to know someone in terms of their strengths and their interests? Make observations on how they act and behave and do things. We are emotional beings and it helps to have an EQ that makes another person feel “You Matter“.

4. Feedback culture

Cultivate a habit in your daily life of giving appreciation to those in your life. Develop a culture within your organization to give and receive feedback. Feedback needs to be positive and if you have an area of development to point out, do so, but definitely do not load it with negatives and criticism. None of us need help with criticizing ourselves. Each of us are experts on that. Don’t wait for a 360° feedback process at the end of the year, that is done like a chore instead of truly using it as a way of providing genuine feedback and appreciation. Feedback should be ‘continuous’ so that people know what they are doing well, what do they see as challenges and thus need to work   on developing.

#Relationships are not like a robot. You need to treat them with care and that is key to building #peopleskills.

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What are you doing to build and strengthen #relationships? #leadfromwithin #peopleskills

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Are you “seeing” people?

“I see you. You matter.”

For Coaching, Speaking or Training let’s connect.

The Power of Questions : 5 Secrets To Leading A Meaningful Life

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I was standing at the immigration queue last Friday, in Singapore, to catch a flight back home.

I was exhausted, yet couldn’t miss hearing a little girl of age may be 4-5 years old persistently asking her mom, mommy where is Daddy? So mommy answers her but she is still not quite satisfied with mommy’s answer. She changes tact and asks her mom, what are you holding in your hand ? So her mom replies to her saying passports. So she asks, is mine with you ? She gets a response from her patient mom. Then she asks her mom, you are holding 3, one is mine, other is yours, whose is the third one ? So her mom says, darling that is your dad’s passport.

She then in her sweet little voice loudly and clearly calls out to her dad, daddy do you want your passport? If yes, you better come here with us. Lo and behold she managed to get her dad with her.

What stood out for me was the way this little girl got to her end goal and she did all of that by asking questions of her mom.

Children are persistent with questions and they do get answers to their never ending questions.

I was amazed at how this little girl by asking 5-6 questions got the information out and laid her path to solve her jigsaw puzzle. In the end she achieved her end goal of getting her dad to stand in the same queue as her.

Asking relevant Questions is a powerful tool. The right questions inspire creativity, insights, drive connection and engagement and get desired results and breakthroughs.

By asking different type of questions, depending on the information you seek to get, (Open, fact based, probing, coping, what if ), you get bits of information and build on this to arrive at the final destination.

Wondering why I said constructive and right. Imagine if you lost the biggest deal of the decade. First thing you would probably ask yourself is what is wrong with me? What did I screw up? These kind of questions sets a negative tone to your thoughts and action. Instead, a relevant question would be What can I do to make sure I increase my chances of winning the deal ? What did I do well? What could I improve on ?

Questions are good for persuasion and convincing somebody, for enquiry, for building rapport and relationship, for being a good conversationalist. Listening is of utmost importance in the latter two instances.

Reflection begins with asking empowering questions of oneself.

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Self-awareness is critical to your success.

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How do we use the power of questions to reflect on our own lives and move forward ?

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1. What is your tennis ball?

This question, is from a spectacular commencement speech given by Drew Houston, the CEO of Dropbox, for MIT’s 147th Commencement held June 7, 2013.

To quote Houston, “I was going to say work on what you love, but that’s not really it. It’s so easy to convince yourself that you love what you’re doing — who wants to admit that they don’t? When I think about it, the happiest and most successful people I know don’t just love what they do, they’re obsessed with solving an important problem, something that matters to them. They remind me of a dog chasing a tennis ball: their eyes go a little crazy, the leash snaps and they go bounding off, plowing through whatever gets in the way. I have some other friends who also work hard and get paid well in their jobs, but they complain as if they were shackled to a desk.”

“So after today, it’s not about pushing yourself; it’s about finding your tennis ball, the thing that pulls you. It might take a while, but until you find it, keep listening for that little voice.”

It is about figuring out what you enjoy doing the most, what kind of activity makes you come alive, what do you feel most enthused about. Once you’ve figured out what brings out the best in you, you have to figure out how are you going to incorporate that into your day-to-day life?

2. What are your superpowers?

This is to determine your strengths, traits and altitudes. These are unique to you and this is what enables you to overcome challenges and deal effortlessly with any situation that life throws at you. Your strengths is something you determine by self-awareness and by a conversation with a Coach.

3. What are you grateful for?

Do you take things that you have and the people who stand by you for granted? Gratitude reminds us to be positive and help us move forward. It is easy to complain, criticize and condemn. To be thankful for a positive experience and from a negative experience is fulfilling and helps us let go.

4. What legacy do you wish to leave behind?

If you answered oh, what difference can I make, I’m a drop in the Ocean. Think again. If you believe that you can make a difference and do and be that person who can make a difference, you will be able to. Another way of thinking about the same question is to ask yourself, Looking back on your career and life, 15 or 30 years from now, what will you be proud of what you’ve accomplished? This is a great forward moving statement that can help you put things in perspective

5 . What am I doing now?

This helps you to think about what you are committed to right now and ask yourself if that ties in with your dream, your purpose and passion. In answering what you are doing now, you convert an intention to action. It is great to dream an intention to get somewhere is useless without an action.

These are some questions which you can ask yourself on the path of self-reflection and send-awareness. By questioning you encourage divergent thinking, tap into creativity and you set yourself on a motivating path.

What would asking the right question make possible for you in your life ?

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Disempower FEAR and Empower Your Progress

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She has won triathlons, trekked the Gobi desert, has done bungee jumping and sky diving despite being scared of heights. She has been a juvenile diabetic for over 30 years and she has faced this lifelong companion and the challenges associated with being a diabetic exceptionally well. She has faced many other hurdles in life with hope and optimism.

Today she is faced with a fear of her ability to own the space, to exude confidence and credibility in some situations. Her gravitas is weak when she has to face the board of directors of her company. Her name is Elisa.

Why is the otherwise confident and fearless Elisa having issues with her gravitas? Elisa (name changed), who hired me as her coach to assist her in upgrading an aspect of her Executive Presence, was allowing her thinking and her self-judgment to dominate her.

She had made her underlying beliefs and fears about the situation so strong that they were disempowering her.

The emotion of fear is a vital response to physical and emotional danger—if our brains didn’t warn us about the dangers and alert us and we didn’t feel fear, we couldn’t protect ourselves from legitimate threats. But often we fear situations that are not life-or-death situations and we disempower ourselves by allowing our inner thoughts and feelings to dominate and prevent us from taking the appropriate action.

What fears are you allowing to dominate to an extent of constraining your progress?
How do you overcome your fears ?

1. Befriend Fear – one of the first steps is to acknowledge your fears. Courage comes only when you recognize and feel your fears. Own your feelings and ask yourself what is the fear ? Naming the fear helps to bring it to the surface. What are the causes of the fear? What is the source of this fear? What are the possible solutions ? What is the best workable solution ? Whose help or support do you need to work on the solution ?

Conquering fear cannot happen by running away from it or engaging in an outrageous courageous activity on impulse.

2. Don’t over-think – I’m reminded of a quote by Pema Chodron

“The essence of Bravery is being without self-deception. However it’s not so easy to take a straight look at what we do. Seeing ourselves clearly is initially uncomfortable and embarrassing. As we train in clarity and steadfastness, we see things we’d prefer to deny – judgementalness, pettiness, arrogance. These are not sins but temporary and workable habits of mind. The more we get to know them, the more they lose their power. This is how we come to trust that our basic nature is utterly simple, free of struggle between good and bad.

A warrior begins to take responsibility for the direction of her life. It’s as if we are lugging around unnecessary baggage. Our training encourages us to open the bags and look closely at what we are carrying. In doing this we begin to understand that much of it isn’t needed anymore.”

Take responsibility, trust your instincts and believe in yourself and don’t allow the negative thoughts to dominate you. Click To Tweet

3. Don’t overshadow and feel embarrassed – feel the fear, share it, reflect and don’t feel embarrassed and shut your feelings. Learn to take baby steps to recognize the feelings and thoughts that stand against you. Ask yourself some of these questions.

What do you do in uncertain situations?
How do you handle failures?
When you have the negative thoughts, and fear takes over you what happens then?
What is your desired outcome you would like to have in overcoming fear?

4. Forget the naysayers – don’t keep company of people who feed into your negative thoughts. Believe in yourself and think of the desired outcome you would like to achieve. How passionate and committed are you in achieving this goal? Surround yourself with people who encourage and challenge you but not those who are like thorns in your path.

5. Check your ego– Even if you are not a loud and egoistic person, there are times your ego creates fear. This may be from fear of failure, fear of losing, fear of the unknown, fear of humiliation, fear from your own untested beliefs, fear of losing your status or an imagined identity, fear of exploring the uncertain path and the undesired results.

Life is not a certain path. Our brain is a prediction machine but if you allow yourself to be prepared for uncertainty and train yourself to handle uncertainties, the neural pathways of your brain can be changed. By facing uncertainties and allowing yourself to disempower negative thoughts, you build character and grow stronger.

Elisa had without her awareness become a victim of giving in to her sabotage thoughts and talk. Her conversations with me gave her insights and helped her achieve the necessary shift she was looking for in terms of her gravitas.

Intentions to do, be or achieve something is great but you alone can take responsibility to change that intention to action.

Don’t be your worst enemy and let your constant inner fears and doubts sabotage your growth and development.

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Are you self-sabotaging your progress?

For Coaching, Speaking or Training let’s connect.